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    Nursing home · Charlotte, NC

    Wilora Lake Healthcare

    6001 Wilora Lake Road, Charlotte, NC 28212

    CMS certification number: 345473 · Updated October 1, 2026

    CMS abuse-related concern

    CMS has flagged this facility for abuse-related concerns. Review its official inspection information.

    Request care assistance7045632922Directions

    At a glance

    Official CMS profile

    CMS overall rating

    3 / 5

    Certified beds

    70

    Residents / day

    59

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Mecklenburg
    Certified beds
    70
    Average residents per day
    59
    First certified
    September 26, 1995

    CMS quality ratings

    Overall
    3 / 5
    Health inspections
    2 / 5
    Staffing
    2 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Mecklenburg, North Carolina. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    3.00
    County peers
    3.04
    n=27
    State peers
    3.01

    Nurse hours / resident / day

    This home
    3.27
    County peers
    4.09
    n=26
    State peers
    3.87
    n=404

    Weekend nurse hours / resident / day

    This home
    2.81
    County peers
    3.66
    n=26
    State peers
    3.40
    n=404

    Nursing staff turnover (%)

    This home
    69.80
    County peers
    54.55
    n=25
    State peers
    48.63
    n=394

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 13.9% below the all-days average. How is weekend coverage maintained?
    • What changes were made after the abuse-related CMS flag, and how are residents protected today?
    • CMS reports 69.8% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    17
    Health citations
    14
    Resident measures
    17
    Ownership records
    26
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.26638
    Reported RN Staffing Hours per Resident per Day
    0.52708
    Reported LPN Staffing Hours per Resident per Day
    0.77761
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.96169
    Total number of nurse staff hours per resident per day on the weekend
    2.81316
    Registered Nurse hours per resident per day on the weekend
    0.24142
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.11864
    Total nursing staff turnover
    69.8
    Registered Nurse turnover
    62.5
    Number of administrators who have left the nursing home
    1
    Chain Name
    AVARDIS HEALTH
    Number of Facilities in Chain
    38
    Chain Average Overall 5-star Rating
    2.1
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NC
    Urban
    Y
    Chain ID
    843
    Latitude
    35.2106
    Location
    6001 Wilora Lake Road,Charlotte,NC,28212
    ZIP Code
    28212
    City/Town
    Charlotte
    Longitude
    -80.747
    QM Rating
    5
    Abuse Icon
    Y
    Chain Name
    AVARDIS HEALTH
    County/Parish
    Mecklenburg
    Provider Name
    Wilora Lake Healthcare
    Provider Type
    Medicare and Medicaid
    Overall Rating
    3
    Ownership Type
    For profit - Corporation
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    6001 Wilora Lake Road
    Telephone Number
    7045632922
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    6001 WILORA LAKE ROAD OPCO LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    5
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.35378
    Chain Average QM Rating
    3.2
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    70
    Provider SSA County Code
    590
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    62.5
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.95996
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    69.8
    Chain Average Staffing Rating
    2.6
    Number of Facilities in Chain
    38
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    345473
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    16
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    22.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    59.0
    Chain Average Overall 5-star Rating
    2.1
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    40
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.0
    Rating Cycle 1 Health Deficiency Score
    16
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    40
    Rating Cycle 1 Standard Survey Health Date
    2026-04-24
    Rating Cycle 2 Standard Health Survey Date
    2025-02-20
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.54476
    Case-Mix RN Staffing Hours per Resident per Day
    0.66394
    Reported RN Staffing Hours per Resident per Day
    0.52708
    Adjusted LPN Staffing Hours per Resident per Day
    0.80369
    Case-Mix LPN Staffing Hours per Resident per Day
    0.82735
    Reported LPN Staffing Hours per Resident per Day
    0.77761
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    4
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    10
    Rating Cycle 1 Number of Standard Health Deficiencies
    4
    Rating Cycle 2 Number of Standard Health Deficiencies
    10
    Reported Licensed Staffing Hours per Resident per Day
    1.30469
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    2
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.02749
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.25335
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.96169
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.37594
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.74464
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    8
    Reported Total Nurse Staffing Hours per Resident per Day
    3.26638
    Registered Nurse hours per resident per day on the weekend
    0.24142
    Date First Approved to Provide Medicare and Medicaid Services
    1995-09-26
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.11864
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.90751
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.29556
    Total number of nurse staff hours per resident per day on the weekend
    2.81316

    COMMUNITY EXPERIENCE

    Reviews of Wilora Lake Healthcare

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026