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    Nursing home · Matthews, NC

    Willowbrooke Court SC Ctr at Matthews Glen

    740 Pavilion View Drive, Matthews, NC 28105

    CMS certification number: 345326 · Updated October 1, 2026

    Request care assistance7048456220Directions

    At a glance

    Official CMS profile

    CMS overall rating

    5 / 5

    Certified beds

    15

    Residents / day

    13

    Ownership

    Non profit - Corporation

    Facility information

    Certification
    Medicare
    Ownership
    Non profit - Corporation
    County
    Mecklenburg
    Certified beds
    15
    Average residents per day
    13
    First certified
    September 6, 1990

    CMS quality ratings

    Overall
    5 / 5
    Health inspections
    5 / 5
    Staffing
    5 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Mecklenburg, North Carolina. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    5.00
    County peers
    2.96
    n=27
    State peers
    3.01

    Nurse hours / resident / day

    This home
    4.51
    County peers
    4.04
    n=26
    State peers
    3.87
    n=404

    Weekend nurse hours / resident / day

    This home
    4.25
    County peers
    3.61
    n=26
    State peers
    3.39
    n=404

    Nursing staff turnover (%)

    This home
    Not reported
    County peers
    55.14
    n=26
    State peers
    48.68
    n=395

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 5.8% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • How do you retain nursing staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    11
    Health citations
    7
    Resident measures
    17
    Ownership records
    54
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    4.51121
    Reported RN Staffing Hours per Resident per Day
    0.90429
    Reported LPN Staffing Hours per Resident per Day
    0.98561
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.62130
    Total number of nurse staff hours per resident per day on the weekend
    4.24970
    Registered Nurse hours per resident per day on the weekend
    0.67018
    Reported Physical Therapist Staffing Hours per Resident Per Day
    1.18340
    Total nursing staff turnover
    Not reported
    Registered Nurse turnover
    Not reported
    Number of administrators who have left the nursing home
    Not reported
    Chain Name
    ACTS RETIREMENT-LIFE COMMUNITIES
    Number of Facilities in Chain
    27
    Chain Average Overall 5-star Rating
    4.9
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NC
    Urban
    Y
    Chain ID
    9
    Latitude
    35.1143
    Location
    740 Pavilion View Drive,Matthews,NC,28105
    ZIP Code
    28105
    City/Town
    Matthews
    Longitude
    -80.694
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    ACTS RETIREMENT-LIFE COMMUNITIES
    County/Parish
    Mecklenburg
    Provider Name
    Willowbrooke Court SC Ctr at Matthews Glen
    Provider Type
    Medicare
    Overall Rating
    5
    Ownership Type
    Non profit - Corporation
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    5
    Provider Address
    740 Pavilion View Drive
    Telephone Number
    7048456220
    Geocoding Footnote
    22
    QM Rating Footnote
    Not reported
    Legal Business Name
    ACTS RETIREMENT-LIFE COMMUNITIES INC
    Long-Stay QM Rating
    Not reported
    High Performing Icon
    N
    Short-Stay QM Rating
    5
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.23580
    Chain Average QM Rating
    4.5
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    5
    Number of Certified Beds
    15
    Provider SSA County Code
    590
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    Not reported
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    2
    Nursing Case-Mix Index Ratio
    0.87630
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    Not reported
    Chain Average Staffing Rating
    4.9
    Number of Facilities in Chain
    27
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    345326
    Administrator turnover footnote
    27
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    0
    Registered Nurse turnover footnote
    27
    Total Weighted Health Survey Score
    3.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    13.0
    Chain Average Overall 5-star Rating
    4.9
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    12
    Continuing Care Retirement Community
    Y
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    27
    Chain Average Health Inspection Rating
    4.6
    Rating Cycle 1 Health Deficiency Score
    0
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    0
    Rating Cycle 2/3 Health Deficiency Score
    12
    Rating Cycle 1 Standard Survey Health Date
    2026-08-19
    Rating Cycle 2 Standard Health Survey Date
    2025-07-08
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    1.02385
    Case-Mix RN Staffing Hours per Resident per Day
    0.60608
    Reported RN Staffing Hours per Resident per Day
    0.90429
    Adjusted LPN Staffing Hours per Resident per Day
    1.11592
    Case-Mix LPN Staffing Hours per Resident per Day
    0.75525
    Reported LPN Staffing Hours per Resident per Day
    0.98561
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    1
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    3
    Rating Cycle 1 Number of Standard Health Deficiencies
    1
    Rating Cycle 2 Number of Standard Health Deficiencies
    3
    Reported Licensed Staffing Hours per Resident per Day
    1.88991
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.96786
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.05698
    Number of administrators who have left the nursing home
    Not reported
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.62130
    Adjusted Total Nurse Staffing Hours per Resident per Day
    5.10764
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.41831
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    0
    Reported Total Nurse Staffing Hours per Resident per Day
    4.51121
    Registered Nurse hours per resident per day on the weekend
    0.67018
    Date First Approved to Provide Medicare and Medicaid Services
    1990-09-06
    Reported Physical Therapist Staffing Hours per Resident Per Day
    1.18340
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    4.81156
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.00836
    Total number of nurse staff hours per resident per day on the weekend
    4.24970

    COMMUNITY EXPERIENCE

    Reviews of Willowbrooke Court SC Ctr at Matthews Glen

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026