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    Nursing home · CHESTERTOWN, MD

    WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT

    501 CAMPUS AVENUE, CHESTERTOWN, MD 21620

    CMS certification number: 215235 · Updated October 1, 2026

    Request care assistance4107787300Directions

    At a glance

    Official CMS profile

    CMS overall rating

    5 / 5

    Certified beds

    38

    Residents / day

    1.9

    Ownership

    Non profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    Non profit - Corporation
    County
    Kent
    Certified beds
    38
    Average residents per day
    1.9
    First certified
    November 7, 1991

    CMS quality ratings

    Overall
    5 / 5
    Health inspections
    5 / 5
    Staffing
    5 / 5
    Quality measures
    Not rated

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Kent, Maryland. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    5.00
    County peers
    2.00
    n=2
    State peers
    3.22

    Nurse hours / resident / day

    This home
    5.09
    County peers
    3.61
    n=1
    State peers
    3.92
    n=211

    Weekend nurse hours / resident / day

    This home
    3.55
    County peers
    3.42
    n=1
    State peers
    3.48
    n=211

    Nursing staff turnover (%)

    This home
    Not reported
    County peers
    13.30
    n=1
    State peers
    40.23
    n=203

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 30.4% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • How do you retain nursing staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    14
    Health citations
    26
    Resident measures
    17
    Ownership records
    46
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    5.09366
    Reported RN Staffing Hours per Resident per Day
    1.91483
    Reported LPN Staffing Hours per Resident per Day
    0.76558
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.41326
    Total number of nurse staff hours per resident per day on the weekend
    3.54620
    Registered Nurse hours per resident per day on the weekend
    1.11760
    Reported Physical Therapist Staffing Hours per Resident Per Day
    Not reported
    Total nursing staff turnover
    Not reported
    Registered Nurse turnover
    Not reported
    Number of administrators who have left the nursing home
    Not reported
    Chain Name
    ACTS RETIREMENT-LIFE COMMUNITIES
    Number of Facilities in Chain
    27
    Chain Average Overall 5-star Rating
    4.9
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Both
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MD
    Urban
    N
    Chain ID
    9
    Latitude
    39.2182
    Location
    501 CAMPUS AVENUE,CHESTERTOWN,MD,21620
    ZIP Code
    21620
    City/Town
    CHESTERTOWN
    Longitude
    -76.059
    QM Rating
    Not reported
    Abuse Icon
    N
    Chain Name
    ACTS RETIREMENT-LIFE COMMUNITIES
    County/Parish
    Kent
    Provider Name
    WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT
    Provider Type
    Medicare and Medicaid
    Overall Rating
    5
    Ownership Type
    Non profit - Corporation
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    5
    Provider Address
    501 CAMPUS AVENUE
    Telephone Number
    4107787300
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    2
    Legal Business Name
    ACTS COMMUNITIES OF MARYLAND, INC.
    Long-Stay QM Rating
    Not reported
    High Performing Icon
    N
    Short-Stay QM Rating
    Not reported
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.47830
    Chain Average QM Rating
    4.5
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    5
    Number of Certified Beds
    38
    Provider SSA County Code
    140
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    Not reported
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    2
    Nursing Case-Mix Index Ratio
    1.04825
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    Not reported
    Chain Average Staffing Rating
    4.9
    Number of Facilities in Chain
    27
    Short-Stay QM Rating Footnote
    2
    CMS Certification Number (CCN)
    215235
    Administrator turnover footnote
    27
    Total Amount of Fines in Dollars
    15440.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    16
    Registered Nurse turnover footnote
    27
    Total Weighted Health Survey Score
    29.000
    With a Resident and Family Council
    Both
    Average Number of Residents per Day
    1.9
    Chain Average Overall 5-star Rating
    4.9
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    68
    Continuing Care Retirement Community
    Y
    Physical Therapist Staffing Footnote
    6
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    27
    Chain Average Health Inspection Rating
    4.6
    Rating Cycle 1 Health Deficiency Score
    16
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    68
    Rating Cycle 1 Standard Survey Health Date
    2025-12-11
    Rating Cycle 2 Standard Health Survey Date
    2024-02-23
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    1.81235
    Case-Mix RN Staffing Hours per Resident per Day
    0.72501
    Reported RN Staffing Hours per Resident per Day
    1.91483
    Adjusted LPN Staffing Hours per Resident per Day
    0.72461
    Case-Mix LPN Staffing Hours per Resident per Day
    0.90345
    Reported LPN Staffing Hours per Resident per Day
    0.76558
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    1
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    10
    Rating Cycle 1 Number of Standard Health Deficiencies
    1
    Rating Cycle 2 Number of Standard Health Deficiencies
    5
    Reported Licensed Staffing Hours per Resident per Day
    2.68041
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.28411
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.46062
    Number of administrators who have left the nursing home
    Not reported
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.41326
    Adjusted Total Nurse Staffing Hours per Resident per Day
    4.82107
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.08907
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    5
    Reported Total Nurse Staffing Hours per Resident per Day
    5.09366
    Registered Nurse hours per resident per day on the weekend
    1.11760
    Date First Approved to Provide Medicare and Medicaid Services
    1991-11-07
    Reported Physical Therapist Staffing Hours per Resident Per Day
    Not reported
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.35642
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.59868
    Total number of nurse staff hours per resident per day on the weekend
    3.54620

    COMMUNITY EXPERIENCE

    Reviews of WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026