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    Nursing home · Charlotte, NC

    White Oak Manor - Charlotte

    4009 Craig Avenue, Charlotte, NC 28211

    CMS certification number: 345238 · Updated October 1, 2026

    Request care assistance7043652620Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    180

    Residents / day

    142.7

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Mecklenburg
    Certified beds
    180
    Average residents per day
    142.7
    First certified
    November 15, 1983

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    1 / 5
    Staffing
    3 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Mecklenburg, North Carolina. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    3.07
    n=27
    State peers
    3.01

    Nurse hours / resident / day

    This home
    3.49
    County peers
    4.08
    n=26
    State peers
    3.87
    n=404

    Weekend nurse hours / resident / day

    This home
    3.07
    County peers
    3.65
    n=26
    State peers
    3.40
    n=404

    Nursing staff turnover (%)

    This home
    45.90
    County peers
    55.51
    n=25
    State peers
    48.69
    n=394

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 12.0% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 45.9% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    28
    Health citations
    21
    Resident measures
    17
    Ownership records
    1
    Penalties
    3
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.48928
    Reported RN Staffing Hours per Resident per Day
    0.39509
    Reported LPN Staffing Hours per Resident per Day
    0.93372
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.16047
    Total number of nurse staff hours per resident per day on the weekend
    3.07094
    Registered Nurse hours per resident per day on the weekend
    0.18143
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04259
    Total nursing staff turnover
    45.9
    Registered Nurse turnover
    29.4
    Number of administrators who have left the nursing home
    2
    Chain Name
    Not reported
    Number of Facilities in Chain
    Not reported
    Chain Average Overall 5-star Rating
    Not reported
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NC
    Urban
    Y
    Chain ID
    Not reported
    Latitude
    35.1859
    Location
    4009 Craig Avenue,Charlotte,NC,28211
    ZIP Code
    28211
    City/Town
    Charlotte
    Longitude
    -80.783
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    Not reported
    County/Parish
    Mecklenburg
    Provider Name
    White Oak Manor - Charlotte
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Corporation
    Number of Fines
    3
    Processing Date
    2026-10-01
    Staffing Rating
    3
    Provider Address
    4009 Craig Avenue
    Telephone Number
    7043652620
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    Legal Business Name Not Available
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    5
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.19959
    Chain Average QM Rating
    Not reported
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    180
    Provider SSA County Code
    590
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    29.4
    Total Number of Penalties
    3
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.85062
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    45.9
    Chain Average Staffing Rating
    Not reported
    Number of Facilities in Chain
    Not reported
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    345238
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    69804.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    186
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    152.500
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    142.7
    Chain Average Overall 5-star Rating
    Not reported
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    52
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    Not reported
    Rating Cycle 1 Health Deficiency Score
    186
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    52
    Rating Cycle 1 Standard Survey Health Date
    2026-04-13
    Rating Cycle 2 Standard Health Survey Date
    2025-03-27
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.46083
    Case-Mix RN Staffing Hours per Resident per Day
    0.58832
    Reported RN Staffing Hours per Resident per Day
    0.39509
    Adjusted LPN Staffing Hours per Resident per Day
    1.08908
    Case-Mix LPN Staffing Hours per Resident per Day
    0.73311
    Reported LPN Staffing Hours per Resident per Day
    0.93372
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    10
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    10
    Rating Cycle 1 Number of Standard Health Deficiencies
    5
    Rating Cycle 2 Number of Standard Health Deficiencies
    5
    Reported Licensed Staffing Hours per Resident per Day
    1.32881
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    7
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.51995
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    1.99670
    Number of administrators who have left the nursing home
    2
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.16047
    Adjusted Total Nurse Staffing Hours per Resident per Day
    4.06987
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.31813
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    6
    Reported Total Nurse Staffing Hours per Resident per Day
    3.48928
    Registered Nurse hours per resident per day on the weekend
    0.18143
    Date First Approved to Provide Medicare and Medicaid Services
    1983-11-15
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04259
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.58192
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    2.92020
    Total number of nurse staff hours per resident per day on the weekend
    3.07094

    COMMUNITY EXPERIENCE

    Reviews of White Oak Manor - Charlotte

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026