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    Nursing home · Wilkesboro, NC

    Westwood Hills Nursing and Rehabilitation Center

    1016 Fletcher Street, Wilkesboro, NC 28697

    CMS certification number: 345205 · Updated October 1, 2026

    CMS abuse-related concern

    CMS has flagged this facility for abuse-related concerns. Review its official inspection information.

    Request care assistance3366679261Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    176

    Residents / day

    115.7

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Wilkes
    Certified beds
    176
    Average residents per day
    115.7
    First certified
    July 30, 1981

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    2 / 5
    Staffing
    3 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Wilkes, North Carolina. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    2.33
    n=3
    State peers
    3.01

    Nurse hours / resident / day

    This home
    3.10
    County peers
    5.60
    n=2
    State peers
    3.87
    n=404

    Weekend nurse hours / resident / day

    This home
    2.47
    County peers
    4.79
    n=2
    State peers
    3.40
    n=404

    Nursing staff turnover (%)

    This home
    30.40
    County peers
    30.13
    n=3
    State peers
    48.73
    n=394

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 20.2% below the all-days average. How is weekend coverage maintained?
    • What changes were made after the abuse-related CMS flag, and how are residents protected today?
    • CMS reports 30.4% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    2
    Health citations
    12
    Resident measures
    17
    Ownership records
    11
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.09806
    Reported RN Staffing Hours per Resident per Day
    0.75059
    Reported LPN Staffing Hours per Resident per Day
    0.33873
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.00875
    Total number of nurse staff hours per resident per day on the weekend
    2.47103
    Registered Nurse hours per resident per day on the weekend
    0.46610
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.08697
    Total nursing staff turnover
    30.4
    Registered Nurse turnover
    29.2
    Number of administrators who have left the nursing home
    1
    Chain Name
    PRINCIPLE LONG TERM CARE
    Number of Facilities in Chain
    37
    Chain Average Overall 5-star Rating
    2.9
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NC
    Urban
    N
    Chain ID
    423
    Latitude
    36.1357
    Location
    1016 Fletcher Street,Wilkesboro,NC,28697
    ZIP Code
    28697
    City/Town
    Wilkesboro
    Longitude
    -81.164
    QM Rating
    4
    Abuse Icon
    Y
    Chain Name
    PRINCIPLE LONG TERM CARE
    County/Parish
    Wilkes
    Provider Name
    Westwood Hills Nursing and Rehabilitation Center
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    3
    Provider Address
    1016 Fletcher Street
    Telephone Number
    3366679261
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    EAGLE PEAK LTC GROUP, LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    3
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.25798
    Chain Average QM Rating
    3.5
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    176
    Provider SSA County Code
    960
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    29.2
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.89203
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    30.4
    Chain Average Staffing Rating
    3.0
    Number of Facilities in Chain
    37
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    345205
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    15185.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    28
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    27.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    115.7
    Chain Average Overall 5-star Rating
    2.9
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    24
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.8
    Rating Cycle 1 Health Deficiency Score
    28
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    24
    Rating Cycle 1 Standard Survey Health Date
    2025-11-19
    Rating Cycle 2 Standard Health Survey Date
    2024-08-21
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.83484
    Case-Mix RN Staffing Hours per Resident per Day
    0.61696
    Reported RN Staffing Hours per Resident per Day
    0.75059
    Adjusted LPN Staffing Hours per Resident per Day
    0.37675
    Case-Mix LPN Staffing Hours per Resident per Day
    0.76880
    Reported LPN Staffing Hours per Resident per Day
    0.33873
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    3
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    3
    Rating Cycle 1 Number of Standard Health Deficiencies
    2
    Rating Cycle 2 Number of Standard Health Deficiencies
    3
    Reported Licensed Staffing Hours per Resident per Day
    1.08931
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    2
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.23422
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.09390
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.00875
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.44581
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.47967
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    1
    Reported Total Nurse Staffing Hours per Resident per Day
    3.09806
    Registered Nurse hours per resident per day on the weekend
    0.46610
    Date First Approved to Provide Medicare and Medicaid Services
    1981-07-30
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.08697
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.74840
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.06236
    Total number of nurse staff hours per resident per day on the weekend
    2.47103

    COMMUNITY EXPERIENCE

    Reviews of Westwood Hills Nursing and Rehabilitation Center

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026