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    Nursing home · WORCESTER, MA

    West Side House LTC Facility

    35 FRUIT STREET, WORCESTER, MA 01609

    CMS certification number: 225500 · Updated October 1, 2026

    Request care assistance9783615032Directions

    At a glance

    Official CMS profile

    CMS overall rating

    5 / 5

    Certified beds

    91

    Residents / day

    53.3

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Worcester
    Certified beds
    91
    Average residents per day
    53.3
    First certified
    July 1, 1990

    CMS quality ratings

    Overall
    5 / 5
    Health inspections
    5 / 5
    Staffing
    4 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Worcester, Massachusetts. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    5.00
    County peers
    3.04
    n=49
    State peers
    3.10

    Nurse hours / resident / day

    This home
    4.50
    County peers
    3.87
    n=48
    State peers
    3.94
    n=338

    Weekend nurse hours / resident / day

    This home
    3.87
    County peers
    3.43
    n=48
    State peers
    3.52
    n=338

    Nursing staff turnover (%)

    This home
    44.30
    County peers
    38.83
    n=45
    State peers
    37.61
    n=320

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 14.1% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 44.3% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    30
    Health citations
    13
    Resident measures
    17
    Ownership records
    20
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    4.50178
    Reported RN Staffing Hours per Resident per Day
    0.46050
    Reported LPN Staffing Hours per Resident per Day
    0.89137
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.14991
    Total number of nurse staff hours per resident per day on the weekend
    3.86825
    Registered Nurse hours per resident per day on the weekend
    0.38983
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04638
    Total nursing staff turnover
    44.3
    Registered Nurse turnover
    50.0
    Number of administrators who have left the nursing home
    1
    Chain Name
    ELDER SERVICES
    Number of Facilities in Chain
    6
    Chain Average Overall 5-star Rating
    2.0
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MA
    Urban
    Y
    Chain ID
    195
    Latitude
    42.2674
    Location
    35 FRUIT STREET,WORCESTER,MA,01609
    ZIP Code
    01609
    City/Town
    WORCESTER
    Longitude
    -71.81
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    ELDER SERVICES
    County/Parish
    Worcester
    Provider Name
    West Side House LTC Facility
    Provider Type
    Medicare and Medicaid
    Overall Rating
    5
    Ownership Type
    For profit - Corporation
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    35 FRUIT STREET
    Telephone Number
    9783615032
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    WEST SIDE CORPORATION
    Long-Stay QM Rating
    5
    High Performing Icon
    Y
    Short-Stay QM Rating
    Not reported
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.14460
    Chain Average QM Rating
    2.0
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    5
    Number of Certified Beds
    91
    Provider SSA County Code
    170
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    50.0
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.81163
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    44.3
    Chain Average Staffing Rating
    2.8
    Number of Facilities in Chain
    6
    Short-Stay QM Rating Footnote
    2
    CMS Certification Number (CCN)
    225500
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    0
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    7.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    53.3
    Chain Average Overall 5-star Rating
    2.0
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    28
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.3
    Rating Cycle 1 Health Deficiency Score
    0
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    0
    Rating Cycle 2/3 Health Deficiency Score
    28
    Rating Cycle 1 Standard Survey Health Date
    2026-03-30
    Rating Cycle 2 Standard Health Survey Date
    2024-12-30
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.56293
    Case-Mix RN Staffing Hours per Resident per Day
    0.56135
    Reported RN Staffing Hours per Resident per Day
    0.46050
    Adjusted LPN Staffing Hours per Resident per Day
    1.08964
    Case-Mix LPN Staffing Hours per Resident per Day
    0.69951
    Reported LPN Staffing Hours per Resident per Day
    0.89137
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    0
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    5
    Rating Cycle 1 Number of Standard Health Deficiencies
    0
    Rating Cycle 2 Number of Standard Health Deficiencies
    4
    Reported Licensed Staffing Hours per Resident per Day
    1.35187
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    3.85053
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    1.90518
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.14991
    Adjusted Total Nurse Staffing Hours per Resident per Day
    5.50309
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.16604
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    1
    Reported Total Nurse Staffing Hours per Resident per Day
    4.50178
    Registered Nurse hours per resident per day on the weekend
    0.38983
    Date First Approved to Provide Medicare and Medicaid Services
    1990-07-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04638
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    4.72864
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    2.78634
    Total number of nurse staff hours per resident per day on the weekend
    3.86825

    COMMUNITY EXPERIENCE

    Reviews of West Side House LTC Facility

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026