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    Nursing home · Sylva, NC

    Vero Health & Rehab of Sylva

    417 Cloverdale Road, Sylva, NC 28779

    CMS certification number: 345302 · Updated October 1, 2026

    Request care assistance8286311600Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    106

    Residents / day

    88.9

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Jackson
    Certified beds
    106
    Average residents per day
    88.9
    First certified
    May 10, 1989

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    2 / 5
    Quality measures
    3 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Jackson, North Carolina. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    4.00
    n=1
    State peers
    3.02

    Nurse hours / resident / day

    This home
    3.79
    County peers
    3.62
    n=1
    State peers
    3.87
    n=404

    Weekend nurse hours / resident / day

    This home
    3.24
    County peers
    3.23
    n=1
    State peers
    3.40
    n=404

    Nursing staff turnover (%)

    This home
    Not reported
    County peers
    41.30
    n=1
    State peers
    48.68
    n=395

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 14.4% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • How do you retain nursing staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    18
    Health citations
    53
    Resident measures
    17
    Ownership records
    9
    Penalties
    6
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.78978
    Reported RN Staffing Hours per Resident per Day
    0.75954
    Reported LPN Staffing Hours per Resident per Day
    0.56795
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.46229
    Total number of nurse staff hours per resident per day on the weekend
    3.24308
    Registered Nurse hours per resident per day on the weekend
    0.36276
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.06230
    Total nursing staff turnover
    Not reported
    Registered Nurse turnover
    Not reported
    Number of administrators who have left the nursing home
    Not reported
    Chain Name
    REGIONAL HEALTH PROPERTIES
    Number of Facilities in Chain
    5
    Chain Average Overall 5-star Rating
    1.6
    Special Focus Status
    SFF Candidate
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NC
    Urban
    N
    Chain ID
    856
    Latitude
    35.3777
    Location
    417 Cloverdale Road,Sylva,NC,28779
    ZIP Code
    28779
    City/Town
    Sylva
    Longitude
    -83.212
    QM Rating
    3
    Abuse Icon
    N
    Chain Name
    REGIONAL HEALTH PROPERTIES
    County/Parish
    Jackson
    Provider Name
    Vero Health & Rehab of Sylva
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    4
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    417 Cloverdale Road
    Telephone Number
    8286311600
    Geocoding Footnote
    22
    QM Rating Footnote
    Not reported
    Legal Business Name
    SYLVA OPERATIONS LLC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    2
    Special Focus Status
    SFF Candidate
    Nursing Case-Mix Index
    1.34689
    Chain Average QM Rating
    3.0
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    106
    Provider SSA County Code
    490
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    2
    Registered Nurse turnover
    Not reported
    Total Number of Penalties
    6
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.95507
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    Not reported
    Chain Average Staffing Rating
    1.6
    Number of Facilities in Chain
    5
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    345302
    Administrator turnover footnote
    26
    Total Amount of Fines in Dollars
    359818.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    32
    Registered Nurse turnover footnote
    26
    Total Weighted Health Survey Score
    229.250
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    88.9
    Chain Average Overall 5-star Rating
    1.6
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    821
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    26
    Chain Average Health Inspection Rating
    1.8
    Rating Cycle 1 Health Deficiency Score
    32
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    821
    Rating Cycle 1 Standard Survey Health Date
    2025-08-14
    Rating Cycle 2 Standard Health Survey Date
    2024-07-30
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.78902
    Case-Mix RN Staffing Hours per Resident per Day
    0.66056
    Reported RN Staffing Hours per Resident per Day
    0.75954
    Adjusted LPN Staffing Hours per Resident per Day
    0.59000
    Case-Mix LPN Staffing Hours per Resident per Day
    0.82314
    Reported LPN Staffing Hours per Resident per Day
    0.56795
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    7
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    43
    Rating Cycle 1 Number of Standard Health Deficiencies
    7
    Rating Cycle 2 Number of Standard Health Deficiencies
    17
    Reported Licensed Staffing Hours per Resident per Day
    1.32748
    Number of Citations from Infection Control Inspections
    5
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.55789
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.24189
    Number of administrators who have left the nursing home
    Not reported
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.46229
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.93691
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.72560
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    43
    Reported Total Nurse Staffing Hours per Resident per Day
    3.78978
    Registered Nurse hours per resident per day on the weekend
    0.36276
    Date First Approved to Provide Medicare and Medicaid Services
    1989-05-10
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.06230
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.36899
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.27879
    Total number of nurse staff hours per resident per day on the weekend
    3.24308

    COMMUNITY EXPERIENCE

    Reviews of Vero Health & Rehab of Sylva

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026