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    Nursing home · MANCHESTER, CT

    TOUCHPOINTS AT MANCHESTER

    333 BIDWELL ST, MANCHESTER, CT 06040

    CMS certification number: 075314 · Updated October 1, 2026

    Request care assistance8605333086Directions

    At a glance

    Official CMS profile

    CMS overall rating

    5 / 5

    Certified beds

    127

    Residents / day

    119.5

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Capitol
    Certified beds
    127
    Average residents per day
    119.5
    First certified
    January 1, 1988

    CMS quality ratings

    Overall
    5 / 5
    Health inspections
    4 / 5
    Staffing
    2 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Capitol, Connecticut. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    5.00
    County peers
    3.02
    n=63
    State peers
    2.99

    Nurse hours / resident / day

    This home
    2.96
    County peers
    3.83
    n=54
    State peers
    3.91
    n=164

    Weekend nurse hours / resident / day

    This home
    2.61
    County peers
    3.47
    n=54
    State peers
    3.49
    n=164

    Nursing staff turnover (%)

    This home
    18.40
    County peers
    35.76
    n=56
    State peers
    37.40
    n=165

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 11.9% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 18.4% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    17
    Health citations
    31
    Resident measures
    17
    Ownership records
    7
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    2.95699
    Reported RN Staffing Hours per Resident per Day
    0.44948
    Reported LPN Staffing Hours per Resident per Day
    0.70246
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.80505
    Total number of nurse staff hours per resident per day on the weekend
    2.60652
    Registered Nurse hours per resident per day on the weekend
    0.33301
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04090
    Total nursing staff turnover
    18.4
    Registered Nurse turnover
    21.4
    Number of administrators who have left the nursing home
    0
    Chain Name
    ICARE HEALTH NETWORK
    Number of Facilities in Chain
    12
    Chain Average Overall 5-star Rating
    3.1
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    CT
    Urban
    Y
    Chain ID
    277
    Latitude
    41.7596
    Location
    333 BIDWELL ST,MANCHESTER,CT,06040
    ZIP Code
    06040
    City/Town
    MANCHESTER
    Longitude
    -72.546
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    ICARE HEALTH NETWORK
    County/Parish
    Capitol
    Provider Name
    TOUCHPOINTS AT MANCHESTER
    Provider Type
    Medicare and Medicaid
    Overall Rating
    5
    Ownership Type
    For profit - Corporation
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    333 BIDWELL ST
    Telephone Number
    8605333086
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    BIDWELL CARE CENTER, LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.38072
    Chain Average QM Rating
    4.2
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    4
    Number of Certified Beds
    127
    Provider SSA County Code
    010
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    21.4
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.97906
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    18.4
    Chain Average Staffing Rating
    2.9
    Number of Facilities in Chain
    12
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    075314
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    24
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    41.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    119.5
    Chain Average Overall 5-star Rating
    3.1
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    92
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.8
    Rating Cycle 1 Health Deficiency Score
    24
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    92
    Rating Cycle 1 Standard Survey Health Date
    2025-08-13
    Rating Cycle 2 Standard Health Survey Date
    2023-07-25
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.45549
    Case-Mix RN Staffing Hours per Resident per Day
    0.67715
    Reported RN Staffing Hours per Resident per Day
    0.44948
    Adjusted LPN Staffing Hours per Resident per Day
    0.71186
    Case-Mix LPN Staffing Hours per Resident per Day
    0.84381
    Reported LPN Staffing Hours per Resident per Day
    0.70246
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    5
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    21
    Rating Cycle 1 Number of Standard Health Deficiencies
    3
    Rating Cycle 2 Number of Standard Health Deficiencies
    16
    Reported Licensed Staffing Hours per Resident per Day
    1.15194
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    2
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.82920
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.29819
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.80505
    Adjusted Total Nurse Staffing Hours per Resident per Day
    2.99655
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.81915
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    5
    Reported Total Nurse Staffing Hours per Resident per Day
    2.95699
    Registered Nurse hours per resident per day on the weekend
    0.33301
    Date First Approved to Provide Medicare and Medicaid Services
    1988-01-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04090
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.64139
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.36113
    Total number of nurse staff hours per resident per day on the weekend
    2.60652

    COMMUNITY EXPERIENCE

    Reviews of TOUCHPOINTS AT MANCHESTER

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026