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    Nursing home · West Branch, MI

    The Villa at West Branch

    445 South Valley Street, West Branch, MI 48661

    CMS certification number: 235414 · Updated October 1, 2026

    Request care assistance9893453600Directions

    At a glance

    Official CMS profile

    CMS overall rating

    3 / 5

    Certified beds

    70

    Residents / day

    61.1

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Ogemaw
    Certified beds
    70
    Average residents per day
    61.1
    First certified
    July 1, 1981

    CMS quality ratings

    Overall
    3 / 5
    Health inspections
    2 / 5
    Staffing
    3 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Ogemaw, Michigan. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    3.00
    County peers
    2.00
    n=1
    State peers
    3.17

    Nurse hours / resident / day

    This home
    3.54
    County peers
    3.72
    n=1
    State peers
    4.03
    n=417

    Weekend nurse hours / resident / day

    This home
    2.98
    County peers
    3.24
    n=1
    State peers
    3.51
    n=417

    Nursing staff turnover (%)

    This home
    47.10
    County peers
    26.70
    n=1
    State peers
    44.55
    n=394

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 15.9% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 47.1% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    2
    Health citations
    38
    Resident measures
    17
    Ownership records
    14
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.53970
    Reported RN Staffing Hours per Resident per Day
    0.75472
    Reported LPN Staffing Hours per Resident per Day
    0.61885
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.16613
    Total number of nurse staff hours per resident per day on the weekend
    2.97637
    Registered Nurse hours per resident per day on the weekend
    0.49575
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04721
    Total nursing staff turnover
    47.1
    Registered Nurse turnover
    42.9
    Number of administrators who have left the nursing home
    0
    Chain Name
    VILLA HEALTHCARE
    Number of Facilities in Chain
    21
    Chain Average Overall 5-star Rating
    2.6
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MI
    Urban
    N
    Chain ID
    550
    Latitude
    44.2701
    Location
    445 South Valley Street,West Branch,MI,48661
    ZIP Code
    48661
    City/Town
    West Branch
    Longitude
    -84.231
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    VILLA HEALTHCARE
    County/Parish
    Ogemaw
    Provider Name
    The Villa at West Branch
    Provider Type
    Medicare and Medicaid
    Overall Rating
    3
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    3
    Provider Address
    445 South Valley Street
    Telephone Number
    9893453600
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    WEST BRANCH OPCO LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    5
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.38288
    Chain Average QM Rating
    4.3
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    70
    Provider SSA County Code
    640
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    42.9
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.98059
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    47.1
    Chain Average Staffing Rating
    2.7
    Number of Facilities in Chain
    21
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    235414
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    56193.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    72
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    89.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    61.1
    Chain Average Overall 5-star Rating
    2.6
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    140
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.2
    Rating Cycle 1 Health Deficiency Score
    72
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    140
    Rating Cycle 1 Standard Survey Health Date
    2026-06-10
    Rating Cycle 2 Standard Health Survey Date
    2025-04-29
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.76361
    Case-Mix RN Staffing Hours per Resident per Day
    0.67821
    Reported RN Staffing Hours per Resident per Day
    0.75472
    Adjusted LPN Staffing Hours per Resident per Day
    0.62615
    Case-Mix LPN Staffing Hours per Resident per Day
    0.84513
    Reported LPN Staffing Hours per Resident per Day
    0.61885
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    11
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    16
    Rating Cycle 1 Number of Standard Health Deficiencies
    11
    Rating Cycle 2 Number of Standard Health Deficiencies
    12
    Reported Licensed Staffing Hours per Resident per Day
    1.37357
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.19167
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.30180
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.16613
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.58143
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.82515
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    4
    Reported Total Nurse Staffing Hours per Resident per Day
    3.53970
    Registered Nurse hours per resident per day on the weekend
    0.49575
    Date First Approved to Provide Medicare and Medicaid Services
    1981-07-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04721
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.01146
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.36641
    Total number of nurse staff hours per resident per day on the weekend
    2.97637

    COMMUNITY EXPERIENCE

    Reviews of The Villa at West Branch

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026