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    Nursing home · OKLAHOMA CITY, OK

    THE LAKES

    5701 WEST BRITTON ROAD, OKLAHOMA CITY, OK 73132

    CMS certification number: 375396 · Updated October 1, 2026

    Request care assistance4057738900Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    120

    Residents / day

    79.6

    Ownership

    For profit - Individual

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Individual
    County
    Oklahoma
    Certified beds
    120
    Average residents per day
    79.6
    First certified
    June 13, 2001

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    2 / 5
    Staffing
    3 / 5
    Quality measures
    2 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Oklahoma, Oklahoma. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    2.34
    n=38
    State peers
    2.66

    Nurse hours / resident / day

    This home
    3.82
    County peers
    3.86
    n=35
    State peers
    3.82
    n=263

    Weekend nurse hours / resident / day

    This home
    3.60
    County peers
    3.48
    n=35
    State peers
    3.44
    n=263

    Nursing staff turnover (%)

    This home
    51.60
    County peers
    60.00
    n=32
    State peers
    55.41
    n=239

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 5.9% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 51.6% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    14
    Health citations
    26
    Resident measures
    17
    Ownership records
    17
    Penalties
    3
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.82181
    Reported RN Staffing Hours per Resident per Day
    0.32419
    Reported LPN Staffing Hours per Resident per Day
    0.90964
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.58798
    Total number of nurse staff hours per resident per day on the weekend
    3.59800
    Registered Nurse hours per resident per day on the weekend
    0.32203
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00000
    Total nursing staff turnover
    51.6
    Registered Nurse turnover
    44.4
    Number of administrators who have left the nursing home
    Not reported
    Chain Name
    PHOENIX HEALTHCARE
    Number of Facilities in Chain
    6
    Chain Average Overall 5-star Rating
    2.7
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    OK
    Urban
    Y
    Chain ID
    401
    Latitude
    35.5656
    Location
    5701 WEST BRITTON ROAD,OKLAHOMA CITY,OK,73132
    ZIP Code
    73132
    City/Town
    OKLAHOMA CITY
    Longitude
    -97.617
    QM Rating
    2
    Abuse Icon
    N
    Chain Name
    PHOENIX HEALTHCARE
    County/Parish
    Oklahoma
    Provider Name
    THE LAKES
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Individual
    Number of Fines
    2
    Processing Date
    2026-10-01
    Staffing Rating
    3
    Provider Address
    5701 WEST BRITTON ROAD
    Telephone Number
    4057738900
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    PHOENIX HEALTHCARE LLC
    Long-Stay QM Rating
    2
    High Performing Icon
    N
    Short-Stay QM Rating
    Not reported
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.23469
    Chain Average QM Rating
    2.8
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    120
    Provider SSA County Code
    540
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    1
    Registered Nurse turnover
    44.4
    Total Number of Penalties
    3
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.87551
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    51.6
    Chain Average Staffing Rating
    3.0
    Number of Facilities in Chain
    6
    Short-Stay QM Rating Footnote
    2
    CMS Certification Number (CCN)
    375396
    Administrator turnover footnote
    26
    Total Amount of Fines in Dollars
    19073.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    68
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    85.750
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    79.6
    Chain Average Overall 5-star Rating
    2.7
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    139
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.7
    Rating Cycle 1 Health Deficiency Score
    68
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    139
    Rating Cycle 1 Standard Survey Health Date
    2024-11-21
    Rating Cycle 2 Standard Health Survey Date
    2023-09-28
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.36738
    Case-Mix RN Staffing Hours per Resident per Day
    0.60554
    Reported RN Staffing Hours per Resident per Day
    0.32419
    Adjusted LPN Staffing Hours per Resident per Day
    1.03083
    Case-Mix LPN Staffing Hours per Resident per Day
    0.75457
    Reported LPN Staffing Hours per Resident per Day
    0.90964
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    11
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    10
    Rating Cycle 1 Number of Standard Health Deficiencies
    11
    Rating Cycle 2 Number of Standard Health Deficiencies
    3
    Reported Licensed Staffing Hours per Resident per Day
    1.23384
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.93277
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.05513
    Number of administrators who have left the nursing home
    Not reported
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.58798
    Adjusted Total Nurse Staffing Hours per Resident per Day
    4.33099
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.41523
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    7
    Reported Total Nurse Staffing Hours per Resident per Day
    3.82181
    Registered Nurse hours per resident per day on the weekend
    0.32203
    Date First Approved to Provide Medicare and Medicaid Services
    2001-06-13
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00000
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    4.07736
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.00565
    Total number of nurse staff hours per resident per day on the weekend
    3.59800

    COMMUNITY EXPERIENCE

    Reviews of THE LAKES

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026