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    Nursing home · Rochester, NY

    The Friendly Home

    3156 East Avenue, Rochester, NY 14618

    CMS certification number: 335476 · Updated October 1, 2026

    Request care assistance5853811600Directions

    At a glance

    Official CMS profile

    CMS overall rating

    4 / 5

    Certified beds

    200

    Residents / day

    167.6

    Ownership

    Non profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    Non profit - Corporation
    County
    Monroe
    Certified beds
    200
    Average residents per day
    167.6
    First certified
    January 1, 1976

    CMS quality ratings

    Overall
    4 / 5
    Health inspections
    3 / 5
    Staffing
    4 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Monroe, New York. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    4.00
    County peers
    3.03
    n=30
    State peers
    3.06

    Nurse hours / resident / day

    This home
    4.36
    County peers
    3.89
    n=29
    State peers
    3.69
    n=585

    Weekend nurse hours / resident / day

    This home
    3.63
    County peers
    3.35
    n=29
    State peers
    3.20
    n=585

    Nursing staff turnover (%)

    This home
    47.70
    County peers
    52.23
    n=28
    State peers
    40.24
    n=560

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 16.6% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 47.7% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    7
    Health citations
    18
    Resident measures
    17
    Ownership records
    16
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    4.35748
    Reported RN Staffing Hours per Resident per Day
    0.47650
    Reported LPN Staffing Hours per Resident per Day
    1.33334
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.54764
    Total number of nurse staff hours per resident per day on the weekend
    3.63483
    Registered Nurse hours per resident per day on the weekend
    0.19708
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05348
    Total nursing staff turnover
    47.7
    Registered Nurse turnover
    26.1
    Number of administrators who have left the nursing home
    0
    Chain Name
    Not reported
    Number of Facilities in Chain
    Not reported
    Chain Average Overall 5-star Rating
    Not reported
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NY
    Urban
    Y
    Chain ID
    Not reported
    Latitude
    43.1264
    Location
    3156 East Avenue,Rochester,NY,14618
    ZIP Code
    14618
    City/Town
    Rochester
    Longitude
    -77.527
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    Not reported
    County/Parish
    Monroe
    Provider Name
    The Friendly Home
    Provider Type
    Medicare and Medicaid
    Overall Rating
    4
    Ownership Type
    Non profit - Corporation
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    3156 East Avenue
    Telephone Number
    5853811600
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    ROCHESTER FRIENDLY HOME
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    5
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.21467
    Chain Average QM Rating
    Not reported
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    3
    Number of Certified Beds
    200
    Provider SSA County Code
    370
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    26.1
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.86132
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    47.7
    Chain Average Staffing Rating
    Not reported
    Number of Facilities in Chain
    Not reported
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    335476
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    40
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    38.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    167.6
    Chain Average Overall 5-star Rating
    Not reported
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    32
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    Not reported
    Rating Cycle 1 Health Deficiency Score
    40
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    32
    Rating Cycle 1 Standard Survey Health Date
    2025-12-19
    Rating Cycle 2 Standard Health Survey Date
    2023-12-26
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.54888
    Case-Mix RN Staffing Hours per Resident per Day
    0.59572
    Reported RN Staffing Hours per Resident per Day
    0.47650
    Adjusted LPN Staffing Hours per Resident per Day
    1.53588
    Case-Mix LPN Staffing Hours per Resident per Day
    0.74233
    Reported LPN Staffing Hours per Resident per Day
    1.33334
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    7
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    6
    Rating Cycle 1 Number of Standard Health Deficiencies
    7
    Rating Cycle 2 Number of Standard Health Deficiencies
    6
    Reported Licensed Staffing Hours per Resident per Day
    1.80984
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    2
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.93463
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.02181
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.54764
    Adjusted Total Nurse Staffing Hours per Resident per Day
    5.01939
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.35987
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    0
    Reported Total Nurse Staffing Hours per Resident per Day
    4.35748
    Registered Nurse hours per resident per day on the weekend
    0.19708
    Date First Approved to Provide Medicare and Medicaid Services
    1976-01-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05348
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    4.18697
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    2.95692
    Total number of nurse staff hours per resident per day on the weekend
    3.63483

    COMMUNITY EXPERIENCE

    Reviews of The Friendly Home

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026