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    Nursing home · Monroe, NC

    PruittHealth-Union Pointe

    3510 West Highway 74, Monroe, NC 28110

    CMS certification number: 345566 · Updated October 1, 2026

    Request care assistance7042918500Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    90

    Residents / day

    82

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Union
    Certified beds
    90
    Average residents per day
    82
    First certified
    November 25, 2014

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    4 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Union, North Carolina. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    4.00
    n=6
    State peers
    3.02

    Nurse hours / resident / day

    This home
    3.98
    County peers
    3.69
    n=6
    State peers
    3.87
    n=404

    Weekend nurse hours / resident / day

    This home
    3.33
    County peers
    3.32
    n=6
    State peers
    3.40
    n=404

    Nursing staff turnover (%)

    This home
    48.00
    County peers
    48.67
    n=6
    State peers
    48.69
    n=394

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 16.4% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 48.0% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    7
    Health citations
    27
    Resident measures
    17
    Ownership records
    5
    Penalties
    3
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.98266
    Reported RN Staffing Hours per Resident per Day
    0.81701
    Reported LPN Staffing Hours per Resident per Day
    0.91666
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.24899
    Total number of nurse staff hours per resident per day on the weekend
    3.32810
    Registered Nurse hours per resident per day on the weekend
    0.53309
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05872
    Total nursing staff turnover
    48.0
    Registered Nurse turnover
    47.8
    Number of administrators who have left the nursing home
    0
    Chain Name
    PRUITTHEALTH
    Number of Facilities in Chain
    97
    Chain Average Overall 5-star Rating
    3.1
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NC
    Urban
    Y
    Chain ID
    434
    Latitude
    35.0303
    Location
    3510 West Highway 74,Monroe,NC,28110
    ZIP Code
    28110
    City/Town
    Monroe
    Longitude
    -80.543
    QM Rating
    4
    Abuse Icon
    N
    Chain Name
    PRUITTHEALTH
    County/Parish
    Union
    Provider Name
    PruittHealth-Union Pointe
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    2
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    3510 West Highway 74
    Telephone Number
    7042918500
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    THE HERITAGE OF UNION COUNTY, LLC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.37160
    Chain Average QM Rating
    3.8
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    90
    Provider SSA County Code
    890
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    1
    Registered Nurse turnover
    47.8
    Total Number of Penalties
    3
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.97259
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    48.0
    Chain Average Staffing Rating
    2.6
    Number of Facilities in Chain
    97
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    345566
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    197532.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    8
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    85.250
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    82.0
    Chain Average Overall 5-star Rating
    3.1
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    317
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.9
    Rating Cycle 1 Health Deficiency Score
    8
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    317
    Rating Cycle 1 Standard Survey Health Date
    2026-06-25
    Rating Cycle 2 Standard Health Survey Date
    2025-05-12
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.83344
    Case-Mix RN Staffing Hours per Resident per Day
    0.67268
    Reported RN Staffing Hours per Resident per Day
    0.81701
    Adjusted LPN Staffing Hours per Resident per Day
    0.93509
    Case-Mix LPN Staffing Hours per Resident per Day
    0.83824
    Reported LPN Staffing Hours per Resident per Day
    0.91666
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    2
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    17
    Rating Cycle 1 Number of Standard Health Deficiencies
    2
    Rating Cycle 2 Number of Standard Health Deficiencies
    5
    Reported Licensed Staffing Hours per Resident per Day
    1.73366
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    2
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.29422
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.28302
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.24899
    Adjusted Total Nurse Staffing Hours per Resident per Day
    4.06274
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.79395
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    16
    Reported Total Nurse Staffing Hours per Resident per Day
    3.98266
    Registered Nurse hours per resident per day on the weekend
    0.53309
    Date First Approved to Provide Medicare and Medicaid Services
    2014-11-25
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05872
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.39502
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.33895
    Total number of nurse staff hours per resident per day on the weekend
    3.32810

    COMMUNITY EXPERIENCE

    Reviews of PruittHealth-Union Pointe

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026