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    Nursing home · Mandeville, LA

    Pontchartrain Health Care Center

    1401 Highway 190, Mandeville, LA 70448

    CMS certification number: 195297 · Updated October 1, 2026

    Request care assistance9856268581Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    182

    Residents / day

    102.3

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    St. Tammany
    Certified beds
    182
    Average residents per day
    102.3
    First certified
    September 1, 1994

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    2 / 5
    Quality measures
    1 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in St. Tammany, Louisiana. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    3.75
    n=8
    State peers
    2.59

    Nurse hours / resident / day

    This home
    3.86
    County peers
    4.19
    n=7
    State peers
    3.82
    n=248

    Weekend nurse hours / resident / day

    This home
    3.29
    County peers
    3.48
    n=7
    State peers
    3.24
    n=248

    Nursing staff turnover (%)

    This home
    56.40
    County peers
    50.66
    n=7
    State peers
    47.01
    n=231

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 14.9% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 56.4% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    2
    Health citations
    44
    Resident measures
    17
    Ownership records
    17
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.86353
    Reported RN Staffing Hours per Resident per Day
    0.18803
    Reported LPN Staffing Hours per Resident per Day
    1.29634
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.37915
    Total number of nurse staff hours per resident per day on the weekend
    3.28675
    Registered Nurse hours per resident per day on the weekend
    0.08808
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.07810
    Total nursing staff turnover
    56.4
    Registered Nurse turnover
    50.0
    Number of administrators who have left the nursing home
    1
    Chain Name
    INSPIRED HEALTHCARE MANAGEMENT
    Number of Facilities in Chain
    6
    Chain Average Overall 5-star Rating
    1.7
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    LA
    Urban
    Y
    Chain ID
    286
    Latitude
    30.3995
    Location
    1401 Highway 190,Mandeville,LA,70448
    ZIP Code
    70448
    City/Town
    Mandeville
    Longitude
    -90.087
    QM Rating
    1
    Abuse Icon
    N
    Chain Name
    INSPIRED HEALTHCARE MANAGEMENT
    County/Parish
    St. Tammany
    Provider Name
    Pontchartrain Health Care Center
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Corporation
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    1401 Highway 190
    Telephone Number
    9856268581
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    PONTCHARTRAIN GUEST HOUSE INC
    Long-Stay QM Rating
    1
    High Performing Icon
    N
    Short-Stay QM Rating
    3
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.29069
    Chain Average QM Rating
    1.7
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    182
    Provider SSA County Code
    510
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    50.0
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.91522
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    56.4
    Chain Average Staffing Rating
    2.3
    Number of Facilities in Chain
    6
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    195297
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    105898.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    44
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    163.250
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    102.3
    Chain Average Overall 5-star Rating
    1.7
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    521
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    1.8
    Rating Cycle 1 Health Deficiency Score
    44
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    521
    Rating Cycle 1 Standard Survey Health Date
    2026-07-15
    Rating Cycle 2 Standard Health Survey Date
    2025-06-13
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.20384
    Case-Mix RN Staffing Hours per Resident per Day
    0.63300
    Reported RN Staffing Hours per Resident per Day
    0.18803
    Adjusted LPN Staffing Hours per Resident per Day
    1.40531
    Case-Mix LPN Staffing Hours per Resident per Day
    0.78879
    Reported LPN Staffing Hours per Resident per Day
    1.29634
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    9
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    34
    Rating Cycle 1 Number of Standard Health Deficiencies
    6
    Rating Cycle 2 Number of Standard Health Deficiencies
    11
    Reported Licensed Staffing Hours per Resident per Day
    1.48437
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    3
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.57915
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.14834
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.37915
    Adjusted Total Nurse Staffing Hours per Resident per Day
    4.18831
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.57013
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    23
    Reported Total Nurse Staffing Hours per Resident per Day
    3.86353
    Registered Nurse hours per resident per day on the weekend
    0.08808
    Date First Approved to Provide Medicare and Medicaid Services
    1994-09-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.07810
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.56305
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.14197
    Total number of nurse staff hours per resident per day on the weekend
    3.28675

    COMMUNITY EXPERIENCE

    Reviews of Pontchartrain Health Care Center

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026