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    Nursing home · Brattleboro, VT

    Pine Heights at Brattleboro Center for Nursing & R

    187 Oak Grove Avenue, Brattleboro, VT 05301

    CMS certification number: 475023 · Updated October 1, 2026

    Request care assistance8022570307Directions

    At a glance

    Official CMS profile

    CMS overall rating

    5 / 5

    Certified beds

    80

    Residents / day

    77

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Windham
    Certified beds
    80
    Average residents per day
    77
    First certified
    June 19, 1972

    CMS quality ratings

    Overall
    5 / 5
    Health inspections
    4 / 5
    Staffing
    3 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Windham, Vermont. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    5.00
    County peers
    1.50
    n=2
    State peers
    2.87

    Nurse hours / resident / day

    This home
    3.79
    County peers
    4.41
    n=2
    State peers
    4.32
    n=31

    Weekend nurse hours / resident / day

    This home
    3.28
    County peers
    3.75
    n=2
    State peers
    3.73
    n=31

    Nursing staff turnover (%)

    This home
    34.70
    County peers
    48.00
    n=2
    State peers
    55.47
    n=32

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 13.4% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 34.7% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    6
    Health citations
    11
    Resident measures
    17
    Ownership records
    65
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.79005
    Reported RN Staffing Hours per Resident per Day
    0.67047
    Reported LPN Staffing Hours per Resident per Day
    0.90556
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.21402
    Total number of nurse staff hours per resident per day on the weekend
    3.28253
    Registered Nurse hours per resident per day on the weekend
    0.29661
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.06070
    Total nursing staff turnover
    34.7
    Registered Nurse turnover
    9.1
    Number of administrators who have left the nursing home
    0
    Chain Name
    NATIONAL HEALTH CARE ASSOCIATES
    Number of Facilities in Chain
    42
    Chain Average Overall 5-star Rating
    3.2
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    VT
    Urban
    N
    Chain ID
    363
    Latitude
    42.8421
    Location
    187 Oak Grove Avenue,Brattleboro,VT,05301
    ZIP Code
    05301
    City/Town
    Brattleboro
    Longitude
    -72.563
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    NATIONAL HEALTH CARE ASSOCIATES
    County/Parish
    Windham
    Provider Name
    Pine Heights at Brattleboro Center for Nursing & R
    Provider Type
    Medicare and Medicaid
    Overall Rating
    5
    Ownership Type
    For profit - Corporation
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    3
    Provider Address
    187 Oak Grove Avenue
    Telephone Number
    8022570307
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    BRATTLEBORO CROSSINGS LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    Y
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.68279
    Chain Average QM Rating
    4.2
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    4
    Number of Certified Beds
    80
    Provider SSA County Code
    120
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    9.1
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.19325
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    34.7
    Chain Average Staffing Rating
    3.1
    Number of Facilities in Chain
    42
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    475023
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    44
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    39.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    77.0
    Chain Average Overall 5-star Rating
    3.2
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    24
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.8
    Rating Cycle 1 Health Deficiency Score
    44
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    24
    Rating Cycle 1 Standard Survey Health Date
    2025-09-17
    Rating Cycle 2 Standard Health Survey Date
    2024-09-11
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.55747
    Case-Mix RN Staffing Hours per Resident per Day
    0.82530
    Reported RN Staffing Hours per Resident per Day
    0.67047
    Adjusted LPN Staffing Hours per Resident per Day
    0.75295
    Case-Mix LPN Staffing Hours per Resident per Day
    1.02842
    Reported LPN Staffing Hours per Resident per Day
    0.90556
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    7
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    4
    Rating Cycle 1 Number of Standard Health Deficiencies
    6
    Rating Cycle 2 Number of Standard Health Deficiencies
    4
    Reported Licensed Staffing Hours per Resident per Day
    1.57603
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    1
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.84088
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.80099
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.21402
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.15131
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.65471
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    1
    Reported Total Nurse Staffing Hours per Resident per Day
    3.79005
    Registered Nurse hours per resident per day on the weekend
    0.29661
    Date First Approved to Provide Medicare and Medicaid Services
    1972-06-19
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.06070
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.72932
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    4.09648
    Total number of nurse staff hours per resident per day on the weekend
    3.28253

    COMMUNITY EXPERIENCE

    Reviews of Pine Heights at Brattleboro Center for Nursing & R

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026