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    Nursing home · BEND, OR

    PILOT BUTTE REHABILITATION CENTER

    1876 NE HIGHWAY 20, BEND, OR 97701

    CMS certification number: 385138 · Updated October 1, 2026

    CMS abuse-related concern

    CMS has flagged this facility for abuse-related concerns. Review its official inspection information.

    Request care assistance5413825531Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    74

    Residents / day

    42.3

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Deschutes
    Certified beds
    74
    Average residents per day
    42.3
    First certified
    May 1, 1978

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    4 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Deschutes, Oregon. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    5.00
    n=3
    State peers
    3.19

    Nurse hours / resident / day

    This home
    4.77
    County peers
    5.39
    n=3
    State peers
    5.13
    n=113

    Weekend nurse hours / resident / day

    This home
    4.18
    County peers
    4.61
    n=3
    State peers
    4.57
    n=113

    Nursing staff turnover (%)

    This home
    51.60
    County peers
    44.37
    n=3
    State peers
    43.40
    n=106

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 12.4% below the all-days average. How is weekend coverage maintained?
    • What changes were made after the abuse-related CMS flag, and how are residents protected today?
    • CMS reports 51.6% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    18
    Health citations
    50
    Resident measures
    17
    Ownership records
    17
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    4.77409
    Reported RN Staffing Hours per Resident per Day
    0.75576
    Reported LPN Staffing Hours per Resident per Day
    0.84779
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.17054
    Total number of nurse staff hours per resident per day on the weekend
    4.18040
    Registered Nurse hours per resident per day on the weekend
    0.64731
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.12828
    Total nursing staff turnover
    51.6
    Registered Nurse turnover
    50.0
    Number of administrators who have left the nursing home
    2
    Chain Name
    REGENCY PACIFIC MANAGEMENT
    Number of Facilities in Chain
    27
    Chain Average Overall 5-star Rating
    4.0
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    OR
    Urban
    Y
    Chain ID
    442
    Latitude
    44.0555
    Location
    1876 NE HIGHWAY 20,BEND,OR,97701
    ZIP Code
    97701
    City/Town
    BEND
    Longitude
    -121.28
    QM Rating
    4
    Abuse Icon
    Y
    Chain Name
    REGENCY PACIFIC MANAGEMENT
    County/Parish
    Deschutes
    Provider Name
    PILOT BUTTE REHABILITATION CENTER
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Corporation
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    1876 NE HIGHWAY 20
    Telephone Number
    5413825531
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    BD BEND II LLC
    Long-Stay QM Rating
    2
    High Performing Icon
    N
    Short-Stay QM Rating
    5
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.43965
    Chain Average QM Rating
    3.7
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    74
    Provider SSA County Code
    080
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    50.0
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.02084
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    51.6
    Chain Average Staffing Rating
    4.1
    Number of Facilities in Chain
    27
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    385138
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    8827.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    76
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    102.750
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    42.3
    Chain Average Overall 5-star Rating
    4.0
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    183
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    3.8
    Rating Cycle 1 Health Deficiency Score
    76
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    183
    Rating Cycle 1 Standard Survey Health Date
    2025-09-19
    Rating Cycle 2 Standard Health Survey Date
    2024-05-31
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.73452
    Case-Mix RN Staffing Hours per Resident per Day
    0.70605
    Reported RN Staffing Hours per Resident per Day
    0.75576
    Adjusted LPN Staffing Hours per Resident per Day
    0.82397
    Case-Mix LPN Staffing Hours per Resident per Day
    0.87982
    Reported LPN Staffing Hours per Resident per Day
    0.84779
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    13
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    24
    Rating Cycle 1 Number of Standard Health Deficiencies
    8
    Rating Cycle 2 Number of Standard Health Deficiencies
    20
    Reported Licensed Staffing Hours per Resident per Day
    1.60355
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    8
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    3.08143
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.39628
    Number of administrators who have left the nursing home
    2
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.17054
    Adjusted Total Nurse Staffing Hours per Resident per Day
    4.63992
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.98216
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    5
    Reported Total Nurse Staffing Hours per Resident per Day
    4.77409
    Registered Nurse hours per resident per day on the weekend
    0.64731
    Date First Approved to Provide Medicare and Medicaid Services
    1978-05-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.12828
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    4.06292
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.50458
    Total number of nurse staff hours per resident per day on the weekend
    4.18040

    COMMUNITY EXPERIENCE

    Reviews of PILOT BUTTE REHABILITATION CENTER

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026