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    Nursing home · Charlotte, NC

    Pavilion Health Center at Brightmore

    10011 Providence Road West, Charlotte, NC 28277

    CMS certification number: 345563 · Updated October 1, 2026

    Request care assistance9802458500Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    108

    Residents / day

    98.3

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Mecklenburg
    Certified beds
    108
    Average residents per day
    98.3
    First certified
    March 20, 2014

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    3 / 5
    Quality measures
    2 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Mecklenburg, North Carolina. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    3.11
    n=27
    State peers
    3.02

    Nurse hours / resident / day

    This home
    3.43
    County peers
    4.08
    n=26
    State peers
    3.87
    n=404

    Weekend nurse hours / resident / day

    This home
    3.17
    County peers
    3.65
    n=26
    State peers
    3.40
    n=404

    Nursing staff turnover (%)

    This home
    41.90
    County peers
    55.67
    n=25
    State peers
    48.70
    n=394

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 7.5% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 41.9% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    6
    Health citations
    30
    Resident measures
    17
    Ownership records
    14
    Penalties
    2
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.42574
    Reported RN Staffing Hours per Resident per Day
    0.54722
    Reported LPN Staffing Hours per Resident per Day
    0.90161
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.97691
    Total number of nurse staff hours per resident per day on the weekend
    3.16796
    Registered Nurse hours per resident per day on the weekend
    0.43894
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05667
    Total nursing staff turnover
    41.9
    Registered Nurse turnover
    22.2
    Number of administrators who have left the nursing home
    0
    Chain Name
    LIBERTY SENIOR LIVING
    Number of Facilities in Chain
    37
    Chain Average Overall 5-star Rating
    2.9
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NC
    Urban
    Y
    Chain ID
    310
    Latitude
    35.0374
    Location
    10011 Providence Road West,Charlotte,NC,28277
    ZIP Code
    28277
    City/Town
    Charlotte
    Longitude
    -80.831
    QM Rating
    2
    Abuse Icon
    N
    Chain Name
    LIBERTY SENIOR LIVING
    County/Parish
    Mecklenburg
    Provider Name
    Pavilion Health Center at Brightmore
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Corporation
    Number of Fines
    2
    Processing Date
    2026-10-01
    Staffing Rating
    3
    Provider Address
    10011 Providence Road West
    Telephone Number
    9802458500
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    LIBERTY HEALTHCARE GROUP LLC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    2
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.33419
    Chain Average QM Rating
    3.2
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    108
    Provider SSA County Code
    590
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    22.2
    Total Number of Penalties
    2
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.94607
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    41.9
    Chain Average Staffing Rating
    2.2
    Number of Facilities in Chain
    37
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    345563
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    103435.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    36
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    77.500
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    98.3
    Chain Average Overall 5-star Rating
    2.9
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    202
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    3.0
    Rating Cycle 1 Health Deficiency Score
    36
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    0
    Rating Cycle 2/3 Health Deficiency Score
    202
    Rating Cycle 1 Standard Survey Health Date
    2026-09-03
    Rating Cycle 2 Standard Health Survey Date
    2025-07-03
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.57388
    Case-Mix RN Staffing Hours per Resident per Day
    0.65434
    Reported RN Staffing Hours per Resident per Day
    0.54722
    Adjusted LPN Staffing Hours per Resident per Day
    0.94553
    Case-Mix LPN Staffing Hours per Resident per Day
    0.81538
    Reported LPN Staffing Hours per Resident per Day
    0.90161
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    5
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    15
    Rating Cycle 1 Number of Standard Health Deficiencies
    4
    Rating Cycle 2 Number of Standard Health Deficiencies
    6
    Reported Licensed Staffing Hours per Resident per Day
    1.44883
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    1
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.07321
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.22076
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.97691
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.59262
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.69047
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    9
    Reported Total Nurse Staffing Hours per Resident per Day
    3.42574
    Registered Nurse hours per resident per day on the weekend
    0.43894
    Date First Approved to Provide Medicare and Medicaid Services
    2014-03-20
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05667
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.32228
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.24788
    Total number of nurse staff hours per resident per day on the weekend
    3.16796

    COMMUNITY EXPERIENCE

    Reviews of Pavilion Health Center at Brightmore

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026