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    Nursing home · MATTOON, IL

    PALM GARDEN OF MATTOON

    1000 PALM, MATTOON, IL 61938

    CMS certification number: 145584 · Updated October 1, 2026

    CMS abuse-related concern

    CMS has flagged this facility for abuse-related concerns. Review its official inspection information.

    Request care assistance2172347403Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    178

    Residents / day

    91.6

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Coles
    Certified beds
    178
    Average residents per day
    91.6
    First certified
    October 14, 1987

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    1 / 5
    Quality measures
    1 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Coles, Illinois. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    1.50
    n=4
    State peers
    2.58

    Nurse hours / resident / day

    This home
    2.80
    County peers
    3.44
    n=4
    State peers
    3.47
    n=646

    Weekend nurse hours / resident / day

    This home
    2.55
    County peers
    3.02
    n=4
    State peers
    3.08
    n=646

    Nursing staff turnover (%)

    This home
    63.60
    County peers
    50.37
    n=3
    State peers
    43.70
    n=627

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 8.9% below the all-days average. How is weekend coverage maintained?
    • What changes were made after the abuse-related CMS flag, and how are residents protected today?
    • CMS reports 63.6% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    32
    Health citations
    116
    Resident measures
    17
    Ownership records
    22
    Penalties
    7
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    2.79566
    Reported RN Staffing Hours per Resident per Day
    0.17510
    Reported LPN Staffing Hours per Resident per Day
    0.88005
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.74050
    Total number of nurse staff hours per resident per day on the weekend
    2.54749
    Registered Nurse hours per resident per day on the weekend
    0.03791
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.02113
    Total nursing staff turnover
    63.6
    Registered Nurse turnover
    80.0
    Number of administrators who have left the nursing home
    1
    Chain Name
    POINTE MANAGEMENT
    Number of Facilities in Chain
    12
    Chain Average Overall 5-star Rating
    1.3
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    IL
    Urban
    N
    Chain ID
    776
    Latitude
    39.4688
    Location
    1000 PALM,MATTOON,IL,61938
    ZIP Code
    61938
    City/Town
    MATTOON
    Longitude
    -88.369
    QM Rating
    1
    Abuse Icon
    Y
    Chain Name
    POINTE MANAGEMENT
    County/Parish
    Coles
    Provider Name
    PALM GARDEN OF MATTOON
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Corporation
    Number of Fines
    3
    Processing Date
    2026-10-01
    Staffing Rating
    1
    Provider Address
    1000 PALM
    Telephone Number
    2172347403
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    PALM GARDEN OF MATTOON, LLC
    Long-Stay QM Rating
    2
    High Performing Icon
    N
    Short-Stay QM Rating
    1
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.58180
    Chain Average QM Rating
    1.4
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    178
    Provider SSA County Code
    140
    Staffing Rating Footnote
    24
    Number of Payment Denials
    4
    Registered Nurse turnover
    80.0
    Total Number of Penalties
    7
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.12164
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    63.6
    Chain Average Staffing Rating
    1.3
    Number of Facilities in Chain
    12
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    145584
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    244905.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    371
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    382.250
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    91.6
    Chain Average Overall 5-star Rating
    1.3
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    416
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.2
    Rating Cycle 1 Health Deficiency Score
    371
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    416
    Rating Cycle 1 Standard Survey Health Date
    2026-01-29
    Rating Cycle 2 Standard Health Survey Date
    2025-01-24
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.15489
    Case-Mix RN Staffing Hours per Resident per Day
    0.77577
    Reported RN Staffing Hours per Resident per Day
    0.17510
    Adjusted LPN Staffing Hours per Resident per Day
    0.77845
    Case-Mix LPN Staffing Hours per Resident per Day
    0.96670
    Reported LPN Staffing Hours per Resident per Day
    0.88005
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    38
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    56
    Rating Cycle 1 Number of Standard Health Deficiencies
    19
    Rating Cycle 2 Number of Standard Health Deficiencies
    8
    Reported Licensed Staffing Hours per Resident per Day
    1.05516
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    30
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.53957
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.63289
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.74050
    Adjusted Total Nurse Staffing Hours per Resident per Day
    2.47291
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.37536
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    48
    Reported Total Nurse Staffing Hours per Resident per Day
    2.79566
    Registered Nurse hours per resident per day on the weekend
    0.03791
    Date First Approved to Provide Medicare and Medicaid Services
    1987-10-14
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.02113
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.25339
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.85063
    Total number of nurse staff hours per resident per day on the weekend
    2.54749

    COMMUNITY EXPERIENCE

    Reviews of PALM GARDEN OF MATTOON

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026