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    Nursing home · NEW ALBANY, OH

    OTTERBEIN NEW ALBANY

    6690 LIBERATION WAY, NEW ALBANY, OH 43054

    CMS certification number: 366424 · Updated October 1, 2026

    Request care assistance6149816854Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    60

    Residents / day

    53.8

    Ownership

    Non profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    Non profit - Corporation
    County
    Franklin
    Certified beds
    60
    Average residents per day
    53.8
    First certified
    March 5, 2015

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    4 / 5
    Quality measures
    2 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Franklin, Ohio. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    3.00
    n=55
    State peers
    3.25

    Nurse hours / resident / day

    This home
    4.85
    County peers
    3.94
    n=56
    State peers
    3.71
    n=913

    Weekend nurse hours / resident / day

    This home
    4.61
    County peers
    3.56
    n=56
    State peers
    3.29
    n=913

    Nursing staff turnover (%)

    This home
    46.50
    County peers
    47.58
    n=53
    State peers
    49.04
    n=892

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 4.9% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 46.5% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    14
    Health citations
    61
    Resident measures
    17
    Ownership records
    35
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    4.84610
    Reported RN Staffing Hours per Resident per Day
    0.62931
    Reported LPN Staffing Hours per Resident per Day
    0.84647
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.37032
    Total number of nurse staff hours per resident per day on the weekend
    4.60908
    Registered Nurse hours per resident per day on the weekend
    0.48974
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04800
    Total nursing staff turnover
    46.5
    Registered Nurse turnover
    66.7
    Number of administrators who have left the nursing home
    0
    Chain Name
    OTTERBEIN SENIORLIFE
    Number of Facilities in Chain
    20
    Chain Average Overall 5-star Rating
    3.4
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    OH
    Urban
    Y
    Chain ID
    389
    Latitude
    40.0926
    Location
    6690 LIBERATION WAY,NEW ALBANY,OH,43054
    ZIP Code
    43054
    City/Town
    NEW ALBANY
    Longitude
    -82.837
    QM Rating
    2
    Abuse Icon
    N
    Chain Name
    OTTERBEIN SENIORLIFE
    County/Parish
    Franklin
    Provider Name
    OTTERBEIN NEW ALBANY
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    Non profit - Corporation
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    6690 LIBERATION WAY
    Telephone Number
    6149816854
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    OTTERBEIN NEW ALBANY LLC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    1
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.50495
    Chain Average QM Rating
    4.4
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    60
    Provider SSA County Code
    250
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    66.7
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.06715
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    46.5
    Chain Average Staffing Rating
    3.3
    Number of Facilities in Chain
    20
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    366424
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    23980.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    68
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    123.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    53.8
    Chain Average Overall 5-star Rating
    3.4
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    288
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    96
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.9
    Rating Cycle 1 Health Deficiency Score
    68
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    192
    Rating Cycle 1 Standard Survey Health Date
    2026-02-26
    Rating Cycle 2 Standard Health Survey Date
    2024-08-21
    Rating Cycle 2/3 Number of Health Revisits
    2
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.58509
    Case-Mix RN Staffing Hours per Resident per Day
    0.73808
    Reported RN Staffing Hours per Resident per Day
    0.62931
    Adjusted LPN Staffing Hours per Resident per Day
    0.78698
    Case-Mix LPN Staffing Hours per Resident per Day
    0.91973
    Reported LPN Staffing Hours per Resident per Day
    0.84647
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    11
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    33
    Rating Cycle 1 Number of Standard Health Deficiencies
    7
    Rating Cycle 2 Number of Standard Health Deficiencies
    29
    Reported Licensed Staffing Hours per Resident per Day
    1.47578
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    4
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    3.13347
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.50497
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.37032
    Adjusted Total Nurse Staffing Hours per Resident per Day
    4.50554
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.16278
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    4
    Reported Total Nurse Staffing Hours per Resident per Day
    4.84610
    Registered Nurse hours per resident per day on the weekend
    0.48974
    Date First Approved to Provide Medicare and Medicaid Services
    2015-03-05
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04800
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    4.28517
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.66355
    Total number of nurse staff hours per resident per day on the weekend
    4.60908

    COMMUNITY EXPERIENCE

    Reviews of OTTERBEIN NEW ALBANY

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026