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    Nursing home · Canandaigua, NY

    Ontario Center for Rehabilitation and Healthcare

    3062 County Complex Drive, Canandaigua, NY 14424

    CMS certification number: 335564 · Updated October 1, 2026

    CMS abuse-related concern

    CMS has flagged this facility for abuse-related concerns. Review its official inspection information.

    Request care assistance5853964345Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    98

    Residents / day

    94.4

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Ontario
    Certified beds
    98
    Average residents per day
    94.4
    First certified
    January 1, 1977

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    1 / 5
    Quality measures
    3 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Ontario, New York. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    3.00
    n=4
    State peers
    3.06

    Nurse hours / resident / day

    This home
    3.00
    County peers
    3.85
    n=4
    State peers
    3.69
    n=585

    Weekend nurse hours / resident / day

    This home
    2.42
    County peers
    3.40
    n=4
    State peers
    3.20
    n=585

    Nursing staff turnover (%)

    This home
    81.20
    County peers
    58.30
    n=3
    State peers
    40.18
    n=560

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 19.2% below the all-days average. How is weekend coverage maintained?
    • What changes were made after the abuse-related CMS flag, and how are residents protected today?
    • CMS reports 81.2% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    15
    Health citations
    41
    Resident measures
    17
    Ownership records
    11
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    2.99726
    Reported RN Staffing Hours per Resident per Day
    0.49013
    Reported LPN Staffing Hours per Resident per Day
    0.74368
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.76345
    Total number of nurse staff hours per resident per day on the weekend
    2.42132
    Registered Nurse hours per resident per day on the weekend
    0.35997
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.12624
    Total nursing staff turnover
    81.2
    Registered Nurse turnover
    86.7
    Number of administrators who have left the nursing home
    2
    Chain Name
    CENTERS HEALTH CARE
    Number of Facilities in Chain
    36
    Chain Average Overall 5-star Rating
    2.3
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NY
    Urban
    Y
    Chain ID
    127
    Latitude
    42.8848
    Location
    3062 County Complex Drive,Canandaigua,NY,14424
    ZIP Code
    14424
    City/Town
    Canandaigua
    Longitude
    -77.214
    QM Rating
    3
    Abuse Icon
    Y
    Chain Name
    CENTERS HEALTH CARE
    County/Parish
    Ontario
    Provider Name
    Ontario Center for Rehabilitation and Healthcare
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    1
    Provider Address
    3062 County Complex Drive
    Telephone Number
    5853964345
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    ONTARIO OPERATIONS ASSOC LLC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    2
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.25880
    Chain Average QM Rating
    3.8
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    98
    Provider SSA County Code
    530
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    86.7
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.89261
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    81.2
    Chain Average Staffing Rating
    2.4
    Number of Facilities in Chain
    36
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    335564
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    117878.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    296
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    240.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    94.4
    Chain Average Overall 5-star Rating
    2.3
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    72
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.1
    Rating Cycle 1 Health Deficiency Score
    296
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    72
    Rating Cycle 1 Standard Survey Health Date
    2025-01-31
    Rating Cycle 2 Standard Health Survey Date
    2023-01-11
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.54479
    Case-Mix RN Staffing Hours per Resident per Day
    0.61736
    Reported RN Staffing Hours per Resident per Day
    0.49013
    Adjusted LPN Staffing Hours per Resident per Day
    0.82662
    Case-Mix LPN Staffing Hours per Resident per Day
    0.76930
    Reported LPN Staffing Hours per Resident per Day
    0.74368
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    20
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    14
    Rating Cycle 1 Number of Standard Health Deficiencies
    15
    Rating Cycle 2 Number of Standard Health Deficiencies
    10
    Reported Licensed Staffing Hours per Resident per Day
    1.23381
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    11
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.96011
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.09527
    Number of administrators who have left the nursing home
    2
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.76345
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.33152
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.48194
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    4
    Reported Total Nurse Staffing Hours per Resident per Day
    2.99726
    Registered Nurse hours per resident per day on the weekend
    0.35997
    Date First Approved to Provide Medicare and Medicaid Services
    1977-01-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.12624
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.69135
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.06435
    Total number of nurse staff hours per resident per day on the weekend
    2.42132

    COMMUNITY EXPERIENCE

    Reviews of Ontario Center for Rehabilitation and Healthcare

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

    Community reviews & discussions

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026