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    Nursing home · NORFOLK, VA

    NORVIEW HEIGHTS REHABILITATION AND NURSING

    827 NORVIEW AVENUE, NORFOLK, VA 23509

    CMS certification number: 495309 · Updated October 1, 2026

    Request care assistance7578536281Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    60

    Residents / day

    52.1

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Norfolk City
    Certified beds
    60
    Average residents per day
    52.1
    First certified
    May 1, 1996

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    3 / 5
    Staffing
    1 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Norfolk City, Virginia. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    2.86
    n=7
    State peers
    3.07

    Nurse hours / resident / day

    This home
    3.20
    County peers
    4.11
    n=7
    State peers
    3.88
    n=282

    Weekend nurse hours / resident / day

    This home
    2.75
    County peers
    3.41
    n=7
    State peers
    3.36
    n=282

    Nursing staff turnover (%)

    This home
    69.00
    County peers
    48.94
    n=7
    State peers
    47.45
    n=279

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 14.2% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 69.0% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    29
    Health citations
    46
    Resident measures
    17
    Ownership records
    4
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.20206
    Reported RN Staffing Hours per Resident per Day
    0.41823
    Reported LPN Staffing Hours per Resident per Day
    1.05911
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.72473
    Total number of nurse staff hours per resident per day on the weekend
    2.74883
    Registered Nurse hours per resident per day on the weekend
    0.22231
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.16728
    Total nursing staff turnover
    69.0
    Registered Nurse turnover
    16.7
    Number of administrators who have left the nursing home
    2
    Chain Name
    EASTERN HEALTHCARE GROUP
    Number of Facilities in Chain
    18
    Chain Average Overall 5-star Rating
    1.5
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    VA
    Urban
    Y
    Chain ID
    608
    Latitude
    36.8905
    Location
    827 NORVIEW AVENUE,NORFOLK,VA,23509
    ZIP Code
    23509
    City/Town
    NORFOLK
    Longitude
    -76.255
    QM Rating
    4
    Abuse Icon
    N
    Chain Name
    EASTERN HEALTHCARE GROUP
    County/Parish
    Norfolk City
    Provider Name
    NORVIEW HEIGHTS REHABILITATION AND NURSING
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Corporation
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    1
    Provider Address
    827 NORVIEW AVENUE
    Telephone Number
    7578536281
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    NORVIEW HEIGHTS REHABILITATION AND NURSING LLC
    Long-Stay QM Rating
    2
    High Performing Icon
    N
    Short-Stay QM Rating
    5
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.66486
    Chain Average QM Rating
    3.2
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    3
    Number of Certified Beds
    60
    Provider SSA County Code
    641
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    16.7
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.18054
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    69.0
    Chain Average Staffing Rating
    1.4
    Number of Facilities in Chain
    18
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    495309
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    52
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    69.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    52.1
    Chain Average Overall 5-star Rating
    1.5
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    120
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    1.8
    Rating Cycle 1 Health Deficiency Score
    52
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    120
    Rating Cycle 1 Standard Survey Health Date
    2021-10-28
    Rating Cycle 2 Standard Health Survey Date
    2019-08-22
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.35149
    Case-Mix RN Staffing Hours per Resident per Day
    0.81651
    Reported RN Staffing Hours per Resident per Day
    0.41823
    Adjusted LPN Staffing Hours per Resident per Day
    0.89010
    Case-Mix LPN Staffing Hours per Resident per Day
    1.01746
    Reported LPN Staffing Hours per Resident per Day
    1.05911
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    11
    Most Recent Health Inspection More Than 2 Years Ago
    Y
    Rating Cycle 2/3 Total Number of Health Deficiencies
    23
    Rating Cycle 1 Number of Standard Health Deficiencies
    11
    Rating Cycle 2 Number of Standard Health Deficiencies
    18
    Reported Licensed Staffing Hours per Resident per Day
    1.47734
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.44950
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.77115
    Number of administrators who have left the nursing home
    2
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.72473
    Adjusted Total Nurse Staffing Hours per Resident per Day
    2.69109
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.60512
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    5
    Reported Total Nurse Staffing Hours per Resident per Day
    3.20206
    Registered Nurse hours per resident per day on the weekend
    0.22231
    Date First Approved to Provide Medicare and Medicaid Services
    1996-05-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.16728
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.31018
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    4.05283
    Total number of nurse staff hours per resident per day on the weekend
    2.74883

    COMMUNITY EXPERIENCE

    Reviews of NORVIEW HEIGHTS REHABILITATION AND NURSING

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026