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    Nursing home · MASSENA, NY

    NORTH COUNTRY NURSING & REHABILITATION CENTER

    182 HIGHLAND ROAD, MASSENA, NY 13662

    CMS certification number: 335619 · Updated October 1, 2026

    Request care assistance3157699956Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    140

    Residents / day

    126.1

    Ownership

    For profit - Partnership

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Partnership
    County
    St. Lawrence
    Certified beds
    140
    Average residents per day
    126.1
    First certified
    January 1, 1978

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    2 / 5
    Staffing
    4 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in St. Lawrence, New York. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    2.67
    n=3
    State peers
    3.06

    Nurse hours / resident / day

    This home
    3.93
    County peers
    3.09
    n=3
    State peers
    3.69
    n=585

    Weekend nurse hours / resident / day

    This home
    3.09
    County peers
    2.68
    n=3
    State peers
    3.20
    n=585

    Nursing staff turnover (%)

    This home
    49.00
    County peers
    38.30
    n=3
    State peers
    40.24
    n=560

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 21.4% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 49.0% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    36
    Health citations
    26
    Resident measures
    17
    Ownership records
    19
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.93073
    Reported RN Staffing Hours per Resident per Day
    0.88267
    Reported LPN Staffing Hours per Resident per Day
    0.48331
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.56476
    Total number of nurse staff hours per resident per day on the weekend
    3.08969
    Registered Nurse hours per resident per day on the weekend
    0.66687
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00000
    Total nursing staff turnover
    49.0
    Registered Nurse turnover
    32.3
    Number of administrators who have left the nursing home
    0
    Chain Name
    Not reported
    Number of Facilities in Chain
    Not reported
    Chain Average Overall 5-star Rating
    Not reported
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NY
    Urban
    N
    Chain ID
    Not reported
    Latitude
    44.9474
    Location
    182 HIGHLAND ROAD,MASSENA,NY,13662
    ZIP Code
    13662
    City/Town
    MASSENA
    Longitude
    -74.855
    QM Rating
    4
    Abuse Icon
    N
    Chain Name
    Not reported
    County/Parish
    St. Lawrence
    Provider Name
    NORTH COUNTRY NURSING & REHABILITATION CENTER
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Partnership
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    182 HIGHLAND ROAD
    Telephone Number
    3157699956
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    HIGHLAND NURSING HOME, INC.
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    3
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.45266
    Chain Average QM Rating
    Not reported
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    140
    Provider SSA County Code
    630
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    32.3
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.03007
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    49.0
    Chain Average Staffing Rating
    Not reported
    Number of Facilities in Chain
    Not reported
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    335619
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    44
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    45.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    126.1
    Chain Average Overall 5-star Rating
    Not reported
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    48
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    Not reported
    Rating Cycle 1 Health Deficiency Score
    44
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    48
    Rating Cycle 1 Standard Survey Health Date
    2025-08-15
    Rating Cycle 2 Standard Health Survey Date
    2023-12-15
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.85018
    Case-Mix RN Staffing Hours per Resident per Day
    0.71244
    Reported RN Staffing Hours per Resident per Day
    0.88267
    Adjusted LPN Staffing Hours per Resident per Day
    0.46552
    Case-Mix LPN Staffing Hours per Resident per Day
    0.88778
    Reported LPN Staffing Hours per Resident per Day
    0.48331
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    5
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    9
    Rating Cycle 1 Number of Standard Health Deficiencies
    5
    Rating Cycle 2 Number of Standard Health Deficiencies
    9
    Reported Licensed Staffing Hours per Resident per Day
    1.36598
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    3
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.47034
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.41794
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.56476
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.78604
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.01816
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    3
    Reported Total Nurse Staffing Hours per Resident per Day
    3.93073
    Registered Nurse hours per resident per day on the weekend
    0.66687
    Date First Approved to Provide Medicare and Medicaid Services
    1978-01-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00000
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.97595
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.53627
    Total number of nurse staff hours per resident per day on the weekend
    3.08969

    COMMUNITY EXPERIENCE

    Reviews of NORTH COUNTRY NURSING & REHABILITATION CENTER

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026