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    Nursing home · NORFOLK, VA

    Norfolk Health Care Center

    901 EAST PRINCESS ANNE ROAD, NORFOLK, VA 23504

    CMS certification number: 495210 · Updated October 1, 2026

    Request care assistance7576261642Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    180

    Residents / day

    173

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Norfolk City
    Certified beds
    180
    Average residents per day
    173
    First certified
    May 4, 1990

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    2 / 5
    Staffing
    1 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Norfolk City, Virginia. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    3.00
    n=7
    State peers
    3.07

    Nurse hours / resident / day

    This home
    3.11
    County peers
    4.12
    n=7
    State peers
    3.88
    n=282

    Weekend nurse hours / resident / day

    This home
    2.63
    County peers
    3.43
    n=7
    State peers
    3.36
    n=282

    Nursing staff turnover (%)

    This home
    68.80
    County peers
    48.97
    n=7
    State peers
    47.45
    n=279

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 15.5% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 68.8% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    23
    Health citations
    51
    Resident measures
    17
    Ownership records
    20
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.11435
    Reported RN Staffing Hours per Resident per Day
    0.43417
    Reported LPN Staffing Hours per Resident per Day
    1.02709
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.65309
    Total number of nurse staff hours per resident per day on the weekend
    2.63128
    Registered Nurse hours per resident per day on the weekend
    0.26484
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.10303
    Total nursing staff turnover
    68.8
    Registered Nurse turnover
    79.4
    Number of administrators who have left the nursing home
    1
    Chain Name
    LIFEWORKS REHAB
    Number of Facilities in Chain
    64
    Chain Average Overall 5-star Rating
    2.2
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    VA
    Urban
    Y
    Chain ID
    768
    Latitude
    36.8571
    Location
    901 EAST PRINCESS ANNE ROAD,NORFOLK,VA,23504
    ZIP Code
    23504
    City/Town
    NORFOLK
    Longitude
    -76.275
    QM Rating
    4
    Abuse Icon
    N
    Chain Name
    LIFEWORKS REHAB
    County/Parish
    Norfolk City
    Provider Name
    Norfolk Health Care Center
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Corporation
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    1
    Provider Address
    901 EAST PRINCESS ANNE ROAD
    Telephone Number
    7576261642
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    NORFOLK SNF LLC
    Long-Stay QM Rating
    3
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.62721
    Chain Average QM Rating
    4.1
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    180
    Provider SSA County Code
    641
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    79.4
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.15385
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    68.8
    Chain Average Staffing Rating
    1.8
    Number of Facilities in Chain
    64
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    495210
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    102245.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    104
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    119.500
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    173.0
    Chain Average Overall 5-star Rating
    2.2
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    166
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.0
    Rating Cycle 1 Health Deficiency Score
    104
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    166
    Rating Cycle 1 Standard Survey Health Date
    2021-07-15
    Rating Cycle 2 Standard Health Survey Date
    2019-05-09
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.37333
    Case-Mix RN Staffing Hours per Resident per Day
    0.79804
    Reported RN Staffing Hours per Resident per Day
    0.43417
    Adjusted LPN Staffing Hours per Resident per Day
    0.88316
    Case-Mix LPN Staffing Hours per Resident per Day
    0.99446
    Reported LPN Staffing Hours per Resident per Day
    1.02709
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    19
    Most Recent Health Inspection More Than 2 Years Ago
    Y
    Rating Cycle 2/3 Total Number of Health Deficiencies
    23
    Rating Cycle 1 Number of Standard Health Deficiencies
    12
    Rating Cycle 2 Number of Standard Health Deficiencies
    16
    Reported Licensed Staffing Hours per Resident per Day
    1.46126
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    7
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.42143
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.70849
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.65309
    Adjusted Total Nurse Staffing Hours per Resident per Day
    2.67792
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.50098
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    7
    Reported Total Nurse Staffing Hours per Resident per Day
    3.11435
    Registered Nurse hours per resident per day on the weekend
    0.26484
    Date First Approved to Provide Medicare and Medicaid Services
    1990-05-04
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.10303
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.26255
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.96119
    Total number of nurse staff hours per resident per day on the weekend
    2.63128

    COMMUNITY EXPERIENCE

    Reviews of Norfolk Health Care Center

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

    Community reviews & discussions

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026