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    Nursing home · HOLYOKE, MA

    MASSACHUSETTS VETERANS HOME AT HOLYOKE

    110 CHERRY STREET, HOLYOKE, MA 01040

    CMS certification number: 225786 · Updated October 1, 2026

    Request care assistance4135524737Directions

    At a glance

    Official CMS profile

    CMS overall rating

    4 / 5

    Certified beds

    128

    Residents / day

    116.9

    Ownership

    Government - State

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    Government - State
    County
    Hampden
    Certified beds
    128
    Average residents per day
    116.9
    First certified
    April 14, 2025

    CMS quality ratings

    Overall
    4 / 5
    Health inspections
    3 / 5
    Staffing
    5 / 5
    Quality measures
    3 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Hampden, Massachusetts. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    4.00
    County peers
    3.28
    n=25
    State peers
    3.11

    Nurse hours / resident / day

    This home
    7.88
    County peers
    3.86
    n=25
    State peers
    3.93
    n=338

    Weekend nurse hours / resident / day

    This home
    7.00
    County peers
    3.45
    n=25
    State peers
    3.51
    n=338

    Nursing staff turnover (%)

    This home
    Not reported
    County peers
    41.48
    n=25
    State peers
    37.63
    n=321

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 11.1% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • How do you retain nursing staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    0
    Health citations
    9
    Resident measures
    17
    Ownership records
    8
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    2

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    7.88084
    Reported RN Staffing Hours per Resident per Day
    2.36588
    Reported LPN Staffing Hours per Resident per Day
    0.92948
    Reported Nurse Aide Staffing Hours per Resident per Day
    4.58547
    Total number of nurse staff hours per resident per day on the weekend
    7.00428
    Registered Nurse hours per resident per day on the weekend
    1.75610
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00031
    Total nursing staff turnover
    Not reported
    Registered Nurse turnover
    Not reported
    Number of administrators who have left the nursing home
    Not reported
    Chain Name
    Not reported
    Number of Facilities in Chain
    Not reported
    Chain Average Overall 5-star Rating
    Not reported
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Both
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MA
    Urban
    Y
    Chain ID
    Not reported
    Latitude
    42.2003
    Location
    110 CHERRY STREET,HOLYOKE,MA,01040
    ZIP Code
    01040
    City/Town
    HOLYOKE
    Longitude
    -72.639
    QM Rating
    3
    Abuse Icon
    N
    Chain Name
    Not reported
    County/Parish
    Hampden
    Provider Name
    MASSACHUSETTS VETERANS HOME AT HOLYOKE
    Provider Type
    Medicare and Medicaid
    Overall Rating
    4
    Ownership Type
    Government - State
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    5
    Provider Address
    110 CHERRY STREET
    Telephone Number
    4135524737
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    THE COMMONWEALTH OF MASSACHUSETTS
    Long-Stay QM Rating
    3
    High Performing Icon
    N
    Short-Stay QM Rating
    Not reported
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.11527
    Chain Average QM Rating
    Not reported
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    3
    Number of Certified Beds
    128
    Provider SSA County Code
    070
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    Not reported
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.79083
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    Not reported
    Chain Average Staffing Rating
    Not reported
    Number of Facilities in Chain
    Not reported
    Short-Stay QM Rating Footnote
    2
    CMS Certification Number (CCN)
    225786
    Administrator turnover footnote
    27
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    24
    Registered Nurse turnover footnote
    27
    Total Weighted Health Survey Score
    26.000
    With a Resident and Family Council
    Both
    Average Number of Residents per Day
    116.9
    Chain Average Overall 5-star Rating
    Not reported
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    32
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    27
    Chain Average Health Inspection Rating
    Not reported
    Rating Cycle 1 Health Deficiency Score
    24
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    32
    Rating Cycle 1 Standard Survey Health Date
    2026-06-09
    Rating Cycle 2 Standard Health Survey Date
    2025-02-28
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    2.96815
    Case-Mix RN Staffing Hours per Resident per Day
    0.54697
    Reported RN Staffing Hours per Resident per Day
    2.36588
    Adjusted LPN Staffing Hours per Resident per Day
    1.16610
    Case-Mix LPN Staffing Hours per Resident per Day
    0.68159
    Reported LPN Staffing Hours per Resident per Day
    0.92948
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    3
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    6
    Rating Cycle 1 Number of Standard Health Deficiencies
    3
    Rating Cycle 2 Number of Standard Health Deficiencies
    6
    Reported Licensed Staffing Hours per Resident per Day
    3.29536
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    5.75278
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    1.85637
    Number of administrators who have left the nursing home
    Not reported
    Reported Nurse Aide Staffing Hours per Resident per Day
    4.58547
    Adjusted Total Nurse Staffing Hours per Resident per Day
    9.88703
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.08493
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    0
    Reported Total Nurse Staffing Hours per Resident per Day
    7.88084
    Registered Nurse hours per resident per day on the weekend
    1.75610
    Date First Approved to Provide Medicare and Medicaid Services
    2025-04-14
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00031
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    8.78733
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    2.71496
    Total number of nurse staff hours per resident per day on the weekend
    7.00428

    COMMUNITY EXPERIENCE

    Reviews of MASSACHUSETTS VETERANS HOME AT HOLYOKE

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026