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    Nursing home · HILO, HI

    HILO BENIOFF MEDICAL CENTER

    1190 WAIANUENUE AVENUE, HILO, HI 96720

    CMS certification number: 125002 · Updated October 1, 2026

    Request care assistance8089323000Directions

    At a glance

    Official CMS profile

    CMS overall rating

    4 / 5

    Certified beds

    52

    Residents / day

    63

    Ownership

    Government - State

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    Government - State
    County
    Hawaii
    Certified beds
    52
    Average residents per day
    63
    First certified
    January 1, 1967

    CMS quality ratings

    Overall
    4 / 5
    Health inspections
    3 / 5
    Staffing
    5 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Hawaii, Hawaii. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    4.00
    County peers
    3.83
    n=6
    State peers
    3.83

    Nurse hours / resident / day

    This home
    5.50
    County peers
    4.32
    n=6
    State peers
    4.98
    n=40

    Weekend nurse hours / resident / day

    This home
    4.80
    County peers
    3.74
    n=6
    State peers
    4.40
    n=40

    Nursing staff turnover (%)

    This home
    38.00
    County peers
    32.15
    n=6
    State peers
    34.43
    n=40

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 12.6% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 38.0% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    11
    Health citations
    23
    Resident measures
    17
    Ownership records
    17
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    5.49706
    Reported RN Staffing Hours per Resident per Day
    1.34813
    Reported LPN Staffing Hours per Resident per Day
    0.61429
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.53464
    Total number of nurse staff hours per resident per day on the weekend
    4.80319
    Registered Nurse hours per resident per day on the weekend
    1.07618
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00000
    Total nursing staff turnover
    38.0
    Registered Nurse turnover
    31.6
    Number of administrators who have left the nursing home
    Not reported
    Chain Name
    HAWAII HEALTH SYSTEMS CORPORATION
    Number of Facilities in Chain
    7
    Chain Average Overall 5-star Rating
    4.8
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    HI
    Urban
    N
    Chain ID
    250
    Latitude
    19.7174
    Location
    1190 WAIANUENUE AVENUE,HILO,HI,96720
    ZIP Code
    96720
    City/Town
    HILO
    Longitude
    -155.11
    QM Rating
    4
    Abuse Icon
    N
    Chain Name
    HAWAII HEALTH SYSTEMS CORPORATION
    County/Parish
    Hawaii
    Provider Name
    HILO BENIOFF MEDICAL CENTER
    Provider Type
    Medicare and Medicaid
    Overall Rating
    4
    Ownership Type
    Government - State
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    5
    Provider Address
    1190 WAIANUENUE AVENUE
    Telephone Number
    8089323000
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    HILO BENIOFF MEDICAL CENTER
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    Not reported
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.43467
    Chain Average QM Rating
    4.8
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    3
    Number of Certified Beds
    52
    Provider SSA County Code
    010
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    31.6
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.01731
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    38.0
    Chain Average Staffing Rating
    5.0
    Number of Facilities in Chain
    7
    Short-Stay QM Rating Footnote
    2
    CMS Certification Number (CCN)
    125002
    Administrator turnover footnote
    26
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    92
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    70.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    63.0
    Chain Average Overall 5-star Rating
    4.8
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    4
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    3.5
    Rating Cycle 1 Health Deficiency Score
    92
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    4
    Rating Cycle 1 Standard Survey Health Date
    2025-02-07
    Rating Cycle 2 Standard Health Survey Date
    2024-01-11
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    1.31479
    Case-Mix RN Staffing Hours per Resident per Day
    0.70361
    Reported RN Staffing Hours per Resident per Day
    1.34813
    Adjusted LPN Staffing Hours per Resident per Day
    0.59910
    Case-Mix LPN Staffing Hours per Resident per Day
    0.87678
    Reported LPN Staffing Hours per Resident per Day
    0.61429
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    15
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    1
    Rating Cycle 1 Number of Standard Health Deficiencies
    15
    Rating Cycle 2 Number of Standard Health Deficiencies
    1
    Reported Licensed Staffing Hours per Resident per Day
    1.96242
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    1
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    3.44722
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.38799
    Number of administrators who have left the nursing home
    Not reported
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.53464
    Adjusted Total Nurse Staffing Hours per Resident per Day
    5.36111
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.96839
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    0
    Reported Total Nurse Staffing Hours per Resident per Day
    5.49706
    Registered Nurse hours per resident per day on the weekend
    1.07618
    Date First Approved to Provide Medicare and Medicaid Services
    1967-01-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00000
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    4.68439
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.49247
    Total number of nurse staff hours per resident per day on the weekend
    4.80319

    COMMUNITY EXPERIENCE

    Reviews of HILO BENIOFF MEDICAL CENTER

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026