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    Nursing home · Fayetteville, NC

    Highland House Rehabilitation and Healthcare

    1700 Pamalee Drive, Fayetteville, NC 28301

    CMS certification number: 345353 · Updated October 1, 2026

    Request care assistance9104882295Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    106

    Residents / day

    94.9

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Cumberland
    Certified beds
    106
    Average residents per day
    94.9
    First certified
    March 5, 1991

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    3 / 5
    Staffing
    1 / 5
    Quality measures
    3 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Cumberland, North Carolina. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    4.22
    n=9
    State peers
    3.01

    Nurse hours / resident / day

    This home
    3.37
    County peers
    3.85
    n=9
    State peers
    3.87
    n=404

    Weekend nurse hours / resident / day

    This home
    3.09
    County peers
    3.36
    n=9
    State peers
    3.40
    n=404

    Nursing staff turnover (%)

    This home
    64.70
    County peers
    43.60
    n=9
    State peers
    48.64
    n=394

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 8.4% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 64.7% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    18
    Health citations
    12
    Resident measures
    17
    Ownership records
    18
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.37376
    Reported RN Staffing Hours per Resident per Day
    0.35632
    Reported LPN Staffing Hours per Resident per Day
    0.89743
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.12001
    Total number of nurse staff hours per resident per day on the weekend
    3.08868
    Registered Nurse hours per resident per day on the weekend
    0.26264
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.01271
    Total nursing staff turnover
    64.7
    Registered Nurse turnover
    88.9
    Number of administrators who have left the nursing home
    1
    Chain Name
    LIBERTY SENIOR LIVING
    Number of Facilities in Chain
    37
    Chain Average Overall 5-star Rating
    2.9
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NC
    Urban
    Y
    Chain ID
    310
    Latitude
    35.0903
    Location
    1700 Pamalee Drive,Fayetteville,NC,28301
    ZIP Code
    28301
    City/Town
    Fayetteville
    Longitude
    -78.921
    QM Rating
    3
    Abuse Icon
    N
    Chain Name
    LIBERTY SENIOR LIVING
    County/Parish
    Cumberland
    Provider Name
    Highland House Rehabilitation and Healthcare
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    1
    Provider Address
    1700 Pamalee Drive
    Telephone Number
    9104882295
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    LIBERTY COMMONS NURSING AND REHABILITATION CENTER OF HIGHLAND
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    2
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.32735
    Chain Average QM Rating
    3.2
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    3
    Number of Certified Beds
    106
    Provider SSA County Code
    250
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    88.9
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.94121
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    64.7
    Chain Average Staffing Rating
    2.2
    Number of Facilities in Chain
    37
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    345353
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    24
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    23.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    94.9
    Chain Average Overall 5-star Rating
    2.9
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    20
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    3.0
    Rating Cycle 1 Health Deficiency Score
    24
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    20
    Rating Cycle 1 Standard Survey Health Date
    2026-03-13
    Rating Cycle 2 Standard Health Survey Date
    2024-12-19
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.37561
    Case-Mix RN Staffing Hours per Resident per Day
    0.65098
    Reported RN Staffing Hours per Resident per Day
    0.35632
    Adjusted LPN Staffing Hours per Resident per Day
    0.94600
    Case-Mix LPN Staffing Hours per Resident per Day
    0.81120
    Reported LPN Staffing Hours per Resident per Day
    0.89743
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    6
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    6
    Rating Cycle 1 Number of Standard Health Deficiencies
    3
    Rating Cycle 2 Number of Standard Health Deficiencies
    6
    Reported Licensed Staffing Hours per Resident per Day
    1.25375
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    5
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.23475
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.20936
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.12001
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.55635
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.67154
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    6
    Reported Total Nurse Staffing Hours per Resident per Day
    3.37376
    Registered Nurse hours per resident per day on the weekend
    0.26264
    Date First Approved to Provide Medicare and Medicaid Services
    1991-03-05
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.01271
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.25584
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.23122
    Total number of nurse staff hours per resident per day on the weekend
    3.08868

    COMMUNITY EXPERIENCE

    Reviews of Highland House Rehabilitation and Healthcare

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026