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    Nursing home · Redlands, CA

    Highland Care Center of Redlands

    700 E Highland Ave, Redlands, CA 92374

    CMS certification number: 055650 · Updated October 1, 2026

    Request care assistance9097932678Directions

    At a glance

    Official CMS profile

    CMS overall rating

    4 / 5

    Certified beds

    80

    Residents / day

    76.8

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    San Bernardino
    Certified beds
    80
    Average residents per day
    76.8
    First certified
    December 31, 1971

    CMS quality ratings

    Overall
    4 / 5
    Health inspections
    3 / 5
    Staffing
    4 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in San Bernardino, California. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    4.00
    County peers
    3.87
    n=53
    State peers
    3.21

    Nurse hours / resident / day

    This home
    4.34
    County peers
    4.61
    n=52
    State peers
    4.54
    n=1138

    Weekend nurse hours / resident / day

    This home
    3.83
    County peers
    4.19
    n=52
    State peers
    4.10
    n=1138

    Nursing staff turnover (%)

    This home
    50.00
    County peers
    42.87
    n=48
    State peers
    36.54
    n=1011

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 11.7% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 50.0% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    30
    Health citations
    42
    Resident measures
    17
    Ownership records
    31
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    4.34073
    Reported RN Staffing Hours per Resident per Day
    0.43860
    Reported LPN Staffing Hours per Resident per Day
    1.33066
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.57146
    Total number of nurse staff hours per resident per day on the weekend
    3.83393
    Registered Nurse hours per resident per day on the weekend
    0.31948
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.07412
    Total nursing staff turnover
    50.0
    Registered Nurse turnover
    14.3
    Number of administrators who have left the nursing home
    1
    Chain Name
    CAMBRIDGE HEALTHCARE SERVICES
    Number of Facilities in Chain
    32
    Chain Average Overall 5-star Rating
    2.6
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    CA
    Urban
    Y
    Chain ID
    98
    Latitude
    34.0454
    Location
    700 E Highland Ave,Redlands,CA,92374
    ZIP Code
    92374
    City/Town
    Redlands
    Longitude
    -117.16
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    CAMBRIDGE HEALTHCARE SERVICES
    County/Parish
    San Bernardino
    Provider Name
    Highland Care Center of Redlands
    Provider Type
    Medicare and Medicaid
    Overall Rating
    4
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    700 E Highland Ave
    Telephone Number
    9097932678
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    AG REDLANDS LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.34884
    Chain Average QM Rating
    4.0
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    3
    Number of Certified Beds
    80
    Provider SSA County Code
    460
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    14.3
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.95645
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    50.0
    Chain Average Staffing Rating
    3.3
    Number of Facilities in Chain
    32
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    055650
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    68
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    71.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    76.8
    Chain Average Overall 5-star Rating
    2.6
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    80
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.3
    Rating Cycle 1 Health Deficiency Score
    68
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    80
    Rating Cycle 1 Standard Survey Health Date
    2026-06-11
    Rating Cycle 2 Standard Health Survey Date
    2025-02-21
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.45497
    Case-Mix RN Staffing Hours per Resident per Day
    0.66152
    Reported RN Staffing Hours per Resident per Day
    0.43860
    Adjusted LPN Staffing Hours per Resident per Day
    1.38033
    Case-Mix LPN Staffing Hours per Resident per Day
    0.82433
    Reported LPN Staffing Hours per Resident per Day
    1.33066
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    13
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    17
    Rating Cycle 1 Number of Standard Health Deficiencies
    13
    Rating Cycle 2 Number of Standard Health Deficiencies
    11
    Reported Licensed Staffing Hours per Resident per Day
    1.76927
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.66745
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.24513
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.57146
    Adjusted Total Nurse Staffing Hours per Resident per Day
    4.50276
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.73098
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    6
    Reported Total Nurse Staffing Hours per Resident per Day
    4.34073
    Registered Nurse hours per resident per day on the weekend
    0.31948
    Date First Approved to Provide Medicare and Medicaid Services
    1971-12-31
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.07412
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.97704
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.28353
    Total number of nurse staff hours per resident per day on the weekend
    3.83393

    COMMUNITY EXPERIENCE

    Reviews of Highland Care Center of Redlands

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026