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    Nursing home · GIG HARBOR, WA

    HERON'S KEY

    4340 BORGEN BLVD NW, GIG HARBOR, WA 98332

    CMS certification number: 505531 · Updated October 1, 2026

    Request care assistance2533130800Directions

    At a glance

    Official CMS profile

    CMS overall rating

    5 / 5

    Certified beds

    30

    Residents / day

    19.1

    Ownership

    Non profit - Corporation

    Facility information

    Certification
    Medicare
    Ownership
    Non profit - Corporation
    County
    Pierce
    Certified beds
    30
    Average residents per day
    19.1
    First certified
    January 31, 2018

    CMS quality ratings

    Overall
    5 / 5
    Health inspections
    5 / 5
    Staffing
    5 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Pierce, Washington. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    5.00
    County peers
    2.85
    n=20
    State peers
    3.28

    Nurse hours / resident / day

    This home
    5.73
    County peers
    4.48
    n=20
    State peers
    4.41
    n=188

    Weekend nurse hours / resident / day

    This home
    4.95
    County peers
    3.85
    n=20
    State peers
    3.81
    n=188

    Nursing staff turnover (%)

    This home
    37.00
    County peers
    42.98
    n=19
    State peers
    43.92
    n=180

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 13.6% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 37.0% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    18
    Health citations
    18
    Resident measures
    17
    Ownership records
    11
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    5.72994
    Reported RN Staffing Hours per Resident per Day
    1.76129
    Reported LPN Staffing Hours per Resident per Day
    0.74636
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.22229
    Total number of nurse staff hours per resident per day on the weekend
    4.95070
    Registered Nurse hours per resident per day on the weekend
    1.62209
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.23017
    Total nursing staff turnover
    37.0
    Registered Nurse turnover
    62.5
    Number of administrators who have left the nursing home
    0
    Chain Name
    Not reported
    Number of Facilities in Chain
    Not reported
    Chain Average Overall 5-star Rating
    Not reported
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Both
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    WA
    Urban
    Y
    Chain ID
    Not reported
    Latitude
    47.3598
    Location
    4340 BORGEN BLVD NW,GIG HARBOR,WA,98332
    ZIP Code
    98332
    City/Town
    GIG HARBOR
    Longitude
    -122.59
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    Not reported
    County/Parish
    Pierce
    Provider Name
    HERON'S KEY
    Provider Type
    Medicare
    Overall Rating
    5
    Ownership Type
    Non profit - Corporation
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    5
    Provider Address
    4340 BORGEN BLVD NW
    Telephone Number
    2533130800
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    HERONS KEY
    Long-Stay QM Rating
    5
    High Performing Icon
    Y
    Short-Stay QM Rating
    5
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.21479
    Chain Average QM Rating
    Not reported
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    5
    Number of Certified Beds
    30
    Provider SSA County Code
    260
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    62.5
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.86140
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    37.0
    Chain Average Staffing Rating
    Not reported
    Number of Facilities in Chain
    Not reported
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    505531
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    12
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    28.000
    With a Resident and Family Council
    Both
    Average Number of Residents per Day
    19.1
    Chain Average Overall 5-star Rating
    Not reported
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    76
    Continuing Care Retirement Community
    Y
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    Not reported
    Rating Cycle 1 Health Deficiency Score
    12
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    76
    Rating Cycle 1 Standard Survey Health Date
    2026-02-13
    Rating Cycle 2 Standard Health Survey Date
    2024-11-15
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    2.02864
    Case-Mix RN Staffing Hours per Resident per Day
    0.59578
    Reported RN Staffing Hours per Resident per Day
    1.76129
    Adjusted LPN Staffing Hours per Resident per Day
    0.85966
    Case-Mix LPN Staffing Hours per Resident per Day
    0.74241
    Reported LPN Staffing Hours per Resident per Day
    0.74636
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    3
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    12
    Rating Cycle 1 Number of Standard Health Deficiencies
    3
    Rating Cycle 2 Number of Standard Health Deficiencies
    12
    Reported Licensed Staffing Hours per Resident per Day
    2.50765
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    3.71141
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.02201
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.22229
    Adjusted Total Nurse Staffing Hours per Resident per Day
    6.59971
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.36019
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    0
    Reported Total Nurse Staffing Hours per Resident per Day
    5.72994
    Registered Nurse hours per resident per day on the weekend
    1.62209
    Date First Approved to Provide Medicare and Medicaid Services
    2018-01-31
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.23017
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    5.70219
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    2.95721
    Total number of nurse staff hours per resident per day on the weekend
    4.95070

    COMMUNITY EXPERIENCE

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    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026