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    Nursing home · Upland, CA

    Heritage Park Nursing Center

    275 Garnet Way, Upland, CA 91786

    CMS certification number: 555514 · Updated October 1, 2026

    Request care assistance9099494887Directions

    At a glance

    Official CMS profile

    CMS overall rating

    5 / 5

    Certified beds

    70

    Residents / day

    67

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    San Bernardino
    Certified beds
    70
    Average residents per day
    67
    First certified
    July 10, 1992

    CMS quality ratings

    Overall
    5 / 5
    Health inspections
    5 / 5
    Staffing
    4 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in San Bernardino, California. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    5.00
    County peers
    3.85
    n=53
    State peers
    3.21

    Nurse hours / resident / day

    This home
    3.78
    County peers
    4.62
    n=52
    State peers
    4.54
    n=1138

    Weekend nurse hours / resident / day

    This home
    3.27
    County peers
    4.20
    n=52
    State peers
    4.10
    n=1138

    Nursing staff turnover (%)

    This home
    38.30
    County peers
    43.11
    n=48
    State peers
    36.55
    n=1011

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 13.6% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 38.3% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    28
    Health citations
    21
    Resident measures
    17
    Ownership records
    6
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.77991
    Reported RN Staffing Hours per Resident per Day
    0.41312
    Reported LPN Staffing Hours per Resident per Day
    1.22535
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.14144
    Total number of nurse staff hours per resident per day on the weekend
    3.26646
    Registered Nurse hours per resident per day on the weekend
    0.22925
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.15161
    Total nursing staff turnover
    38.3
    Registered Nurse turnover
    0.0
    Number of administrators who have left the nursing home
    0
    Chain Name
    GENERATIONS HEALTHCARE
    Number of Facilities in Chain
    27
    Chain Average Overall 5-star Rating
    4.1
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    CA
    Urban
    Y
    Chain ID
    236
    Latitude
    34.0973
    Location
    275 Garnet Way,Upland,CA,91786
    ZIP Code
    91786
    City/Town
    Upland
    Longitude
    -117.65
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    GENERATIONS HEALTHCARE
    County/Parish
    San Bernardino
    Provider Name
    Heritage Park Nursing Center
    Provider Type
    Medicare and Medicaid
    Overall Rating
    5
    Ownership Type
    For profit - Corporation
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    275 Garnet Way
    Telephone Number
    9099494887
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    GHC OF UPLAND SNF, LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    5
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.04210
    Chain Average QM Rating
    4.7
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    5
    Number of Certified Beds
    70
    Provider SSA County Code
    460
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    0.0
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.73895
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    38.3
    Chain Average Staffing Rating
    3.9
    Number of Facilities in Chain
    27
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    555514
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    16
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    26.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    67.0
    Chain Average Overall 5-star Rating
    4.1
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    56
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    3.6
    Rating Cycle 1 Health Deficiency Score
    16
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    56
    Rating Cycle 1 Standard Survey Health Date
    2025-06-19
    Rating Cycle 2 Standard Health Survey Date
    2024-05-16
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.55468
    Case-Mix RN Staffing Hours per Resident per Day
    0.51108
    Reported RN Staffing Hours per Resident per Day
    0.41312
    Adjusted LPN Staffing Hours per Resident per Day
    1.64523
    Case-Mix LPN Staffing Hours per Resident per Day
    0.63687
    Reported LPN Staffing Hours per Resident per Day
    1.22535
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    4
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    8
    Rating Cycle 1 Number of Standard Health Deficiencies
    3
    Rating Cycle 2 Number of Standard Health Deficiencies
    2
    Reported Licensed Staffing Hours per Resident per Day
    1.63847
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    1
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.87523
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    1.73457
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.14144
    Adjusted Total Nurse Staffing Hours per Resident per Day
    5.07513
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    2.88252
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    6
    Reported Total Nurse Staffing Hours per Resident per Day
    3.77991
    Registered Nurse hours per resident per day on the weekend
    0.22925
    Date First Approved to Provide Medicare and Medicaid Services
    1992-07-10
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.15161
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    4.38575
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    2.53682
    Total number of nurse staff hours per resident per day on the weekend
    3.26646

    COMMUNITY EXPERIENCE

    Reviews of Heritage Park Nursing Center

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026