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    Nursing home · OAKWOOD VILLAGE, OH

    HERITAGE HEALTH CARE CENTER

    24613 BROADWAY AVENUE, OAKWOOD VILLAGE, OH 44146

    CMS certification number: 365401 · Updated October 1, 2026

    Request care assistance4404391448Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    60

    Residents / day

    32.9

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Cuyahoga
    Certified beds
    60
    Average residents per day
    32.9
    First certified
    December 1, 1978

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    1 / 5
    Staffing
    1 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Cuyahoga, Ohio. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    3.08
    n=90
    State peers
    3.25

    Nurse hours / resident / day

    This home
    2.66
    County peers
    3.85
    n=90
    State peers
    3.71
    n=913

    Weekend nurse hours / resident / day

    This home
    2.65
    County peers
    3.39
    n=90
    State peers
    3.29
    n=913

    Nursing staff turnover (%)

    This home
    61.80
    County peers
    53.90
    n=88
    State peers
    49.02
    n=892

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 0.3% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 61.8% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    40
    Health citations
    57
    Resident measures
    17
    Ownership records
    11
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    2.66308
    Reported RN Staffing Hours per Resident per Day
    0.34771
    Reported LPN Staffing Hours per Resident per Day
    0.95433
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.36104
    Total number of nurse staff hours per resident per day on the weekend
    2.65396
    Registered Nurse hours per resident per day on the weekend
    0.15837
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.02729
    Total nursing staff turnover
    61.8
    Registered Nurse turnover
    80.0
    Number of administrators who have left the nursing home
    0
    Chain Name
    EMBASSY HEALTHCARE
    Number of Facilities in Chain
    33
    Chain Average Overall 5-star Rating
    2.1
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    OH
    Urban
    Y
    Chain ID
    199
    Latitude
    41.3629
    Location
    24613 BROADWAY AVENUE,OAKWOOD VILLAGE,OH,44146
    ZIP Code
    44146
    City/Town
    OAKWOOD VILLAGE
    Longitude
    -81.505
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    EMBASSY HEALTHCARE
    County/Parish
    Cuyahoga
    Provider Name
    HERITAGE HEALTH CARE CENTER
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    1
    Provider Address
    24613 BROADWAY AVENUE
    Telephone Number
    4404391448
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    OAKWOOD HEALTH CARE SERVICES, INC.
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    Not reported
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.33199
    Chain Average QM Rating
    4.3
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    60
    Provider SSA County Code
    170
    Staffing Rating Footnote
    24
    Number of Payment Denials
    0
    Registered Nurse turnover
    80.0
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.94450
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    61.8
    Chain Average Staffing Rating
    1.4
    Number of Facilities in Chain
    33
    Short-Stay QM Rating Footnote
    2
    CMS Certification Number (CCN)
    365401
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    140
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    145.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    32.9
    Chain Average Overall 5-star Rating
    2.1
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    160
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.0
    Rating Cycle 1 Health Deficiency Score
    140
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    160
    Rating Cycle 1 Standard Survey Health Date
    2026-07-14
    Rating Cycle 2 Standard Health Survey Date
    2023-11-27
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.36525
    Case-Mix RN Staffing Hours per Resident per Day
    0.65325
    Reported RN Staffing Hours per Resident per Day
    0.34771
    Adjusted LPN Staffing Hours per Resident per Day
    1.00247
    Case-Mix LPN Staffing Hours per Resident per Day
    0.81403
    Reported LPN Staffing Hours per Resident per Day
    0.95433
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    23
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    23
    Rating Cycle 1 Number of Standard Health Deficiencies
    23
    Rating Cycle 2 Number of Standard Health Deficiencies
    8
    Reported Licensed Staffing Hours per Resident per Day
    1.30204
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    8
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.42970
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.21708
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.36104
    Adjusted Total Nurse Staffing Hours per Resident per Day
    2.79743
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.68437
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    15
    Reported Total Nurse Staffing Hours per Resident per Day
    2.66308
    Registered Nurse hours per resident per day on the weekend
    0.15837
    Date First Approved to Provide Medicare and Medicaid Services
    1978-12-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.02729
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.78785
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.24251
    Total number of nurse staff hours per resident per day on the weekend
    2.65396

    COMMUNITY EXPERIENCE

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    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026