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    Nursing home · WISE, VA

    HERITAGE HALL WISE

    9434 COEBURN MOUNTAIN ROAD, WISE, VA 24293

    CMS certification number: 495350 · Updated October 1, 2026

    Request care assistance2763282721Directions

    At a glance

    Official CMS profile

    CMS overall rating

    4 / 5

    Certified beds

    97

    Residents / day

    89.6

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Wise
    Certified beds
    97
    Average residents per day
    89.6
    First certified
    March 1, 2001

    CMS quality ratings

    Overall
    4 / 5
    Health inspections
    4 / 5
    Staffing
    2 / 5
    Quality measures
    3 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Wise, Virginia. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    4.00
    County peers
    4.00
    n=2
    State peers
    3.06

    Nurse hours / resident / day

    This home
    3.54
    County peers
    4.54
    n=2
    State peers
    3.88
    n=282

    Weekend nurse hours / resident / day

    This home
    2.92
    County peers
    3.62
    n=2
    State peers
    3.35
    n=282

    Nursing staff turnover (%)

    This home
    34.10
    County peers
    20.05
    n=2
    State peers
    47.58
    n=279

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 17.5% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 34.1% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    4
    Health citations
    20
    Resident measures
    17
    Ownership records
    19
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.53538
    Reported RN Staffing Hours per Resident per Day
    0.34125
    Reported LPN Staffing Hours per Resident per Day
    0.99893
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.19520
    Total number of nurse staff hours per resident per day on the weekend
    2.91552
    Registered Nurse hours per resident per day on the weekend
    0.20107
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05939
    Total nursing staff turnover
    34.1
    Registered Nurse turnover
    55.6
    Number of administrators who have left the nursing home
    0
    Chain Name
    HERITAGE HALL
    Number of Facilities in Chain
    15
    Chain Average Overall 5-star Rating
    4.0
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    VA
    Urban
    N
    Chain ID
    265
    Latitude
    36.9687
    Location
    9434 COEBURN MOUNTAIN ROAD,WISE,VA,24293
    ZIP Code
    24293
    City/Town
    WISE
    Longitude
    -82.559
    QM Rating
    3
    Abuse Icon
    N
    Chain Name
    HERITAGE HALL
    County/Parish
    Wise
    Provider Name
    HERITAGE HALL WISE
    Provider Type
    Medicare and Medicaid
    Overall Rating
    4
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    9434 COEBURN MOUNTAIN ROAD
    Telephone Number
    2763282721
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    WISE LIFE CARE, LLC
    Long-Stay QM Rating
    2
    High Performing Icon
    N
    Short-Stay QM Rating
    3
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.41203
    Chain Average QM Rating
    4.1
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    4
    Number of Certified Beds
    97
    Provider SSA County Code
    970
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    55.6
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.00126
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    34.1
    Chain Average Staffing Rating
    2.4
    Number of Facilities in Chain
    15
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    495350
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    12
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    17.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    89.6
    Chain Average Overall 5-star Rating
    4.0
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    32
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    3.7
    Rating Cycle 1 Health Deficiency Score
    12
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    32
    Rating Cycle 1 Standard Survey Health Date
    2024-08-01
    Rating Cycle 2 Standard Health Survey Date
    2021-08-16
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.33815
    Case-Mix RN Staffing Hours per Resident per Day
    0.69251
    Reported RN Staffing Hours per Resident per Day
    0.34125
    Adjusted LPN Staffing Hours per Resident per Day
    0.98984
    Case-Mix LPN Staffing Hours per Resident per Day
    0.86295
    Reported LPN Staffing Hours per Resident per Day
    0.99893
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    3
    Most Recent Health Inspection More Than 2 Years Ago
    Y
    Rating Cycle 2/3 Total Number of Health Deficiencies
    8
    Rating Cycle 1 Number of Standard Health Deficiencies
    3
    Rating Cycle 2 Number of Standard Health Deficiencies
    8
    Reported Licensed Staffing Hours per Resident per Day
    1.34018
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.17524
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.35031
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.19520
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.50323
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.90576
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    0
    Reported Total Nurse Staffing Hours per Resident per Day
    3.53538
    Registered Nurse hours per resident per day on the weekend
    0.20107
    Date First Approved to Provide Medicare and Medicaid Services
    2001-03-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05939
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.88901
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.43735
    Total number of nurse staff hours per resident per day on the weekend
    2.91552

    COMMUNITY EXPERIENCE

    Reviews of HERITAGE HALL WISE

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026