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    Nursing home · BIG STONE GAP, VA

    HERITAGE HALL BIG STONE GAP

    2045 VALLEY VIEW DRIVE, BIG STONE GAP, VA 24219

    CMS certification number: 495135 · Updated October 1, 2026

    Request care assistance2765233000Directions

    At a glance

    Official CMS profile

    CMS overall rating

    3 / 5

    Certified beds

    180

    Residents / day

    165.3

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Wise
    Certified beds
    180
    Average residents per day
    165.3
    First certified
    February 10, 1983

    CMS quality ratings

    Overall
    3 / 5
    Health inspections
    3 / 5
    Staffing
    2 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Wise, Virginia. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    3.00
    County peers
    4.50
    n=2
    State peers
    3.07

    Nurse hours / resident / day

    This home
    3.09
    County peers
    4.76
    n=2
    State peers
    3.88
    n=282

    Weekend nurse hours / resident / day

    This home
    2.50
    County peers
    3.83
    n=2
    State peers
    3.36
    n=282

    Nursing staff turnover (%)

    This home
    29.00
    County peers
    22.60
    n=2
    State peers
    47.60
    n=279

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 19.2% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 29.0% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    12
    Health citations
    40
    Resident measures
    17
    Ownership records
    14
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.09142
    Reported RN Staffing Hours per Resident per Day
    0.40412
    Reported LPN Staffing Hours per Resident per Day
    0.69775
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.98955
    Total number of nurse staff hours per resident per day on the weekend
    2.49848
    Registered Nurse hours per resident per day on the weekend
    0.23501
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.01557
    Total nursing staff turnover
    29.0
    Registered Nurse turnover
    12.5
    Number of administrators who have left the nursing home
    0
    Chain Name
    HERITAGE HALL
    Number of Facilities in Chain
    15
    Chain Average Overall 5-star Rating
    4.0
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    VA
    Urban
    N
    Chain ID
    265
    Latitude
    36.8754
    Location
    2045 VALLEY VIEW DRIVE,BIG STONE GAP,VA,24219
    ZIP Code
    24219
    City/Town
    BIG STONE GAP
    Longitude
    -82.756
    QM Rating
    4
    Abuse Icon
    N
    Chain Name
    HERITAGE HALL
    County/Parish
    Wise
    Provider Name
    HERITAGE HALL BIG STONE GAP
    Provider Type
    Medicare and Medicaid
    Overall Rating
    3
    Ownership Type
    For profit - Corporation
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    2045 VALLEY VIEW DRIVE
    Telephone Number
    2765233000
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    BIG STONE GAP LIFE CARE LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.48596
    Chain Average QM Rating
    4.1
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    3
    Number of Certified Beds
    180
    Provider SSA County Code
    970
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    12.5
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.05369
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    29.0
    Chain Average Staffing Rating
    2.4
    Number of Facilities in Chain
    15
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    495135
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    40517.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    20
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    55.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    165.3
    Chain Average Overall 5-star Rating
    4.0
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    160
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    3.7
    Rating Cycle 1 Health Deficiency Score
    20
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    160
    Rating Cycle 1 Standard Survey Health Date
    2023-02-01
    Rating Cycle 2 Standard Health Survey Date
    2021-05-12
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.38052
    Case-Mix RN Staffing Hours per Resident per Day
    0.72877
    Reported RN Staffing Hours per Resident per Day
    0.40412
    Adjusted LPN Staffing Hours per Resident per Day
    0.65701
    Case-Mix LPN Staffing Hours per Resident per Day
    0.90813
    Reported LPN Staffing Hours per Resident per Day
    0.69775
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    5
    Most Recent Health Inspection More Than 2 Years Ago
    Y
    Rating Cycle 2/3 Total Number of Health Deficiencies
    17
    Rating Cycle 1 Number of Standard Health Deficiencies
    5
    Rating Cycle 2 Number of Standard Health Deficiencies
    13
    Reported Licensed Staffing Hours per Resident per Day
    1.10187
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.87337
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.47337
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.98955
    Adjusted Total Nurse Staffing Hours per Resident per Day
    2.91089
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.11027
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    4
    Reported Total Nurse Staffing Hours per Resident per Day
    3.09142
    Registered Nurse hours per resident per day on the weekend
    0.23501
    Date First Approved to Provide Medicare and Medicaid Services
    1983-02-10
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.01557
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.35257
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.61733
    Total number of nurse staff hours per resident per day on the weekend
    2.49848

    COMMUNITY EXPERIENCE

    Reviews of HERITAGE HALL BIG STONE GAP

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026