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    Nursing home · SAINT LOUIS, MO

    HERITAGE CARE CENTER

    4401 NORTH HANLEY ROAD, SAINT LOUIS, MO 63134

    CMS certification number: 265534 · Updated October 1, 2026

    CMS abuse-related concern

    CMS has flagged this facility for abuse-related concerns. Review its official inspection information.

    Request care assistance3145217471Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    120

    Residents / day

    103.3

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    St. Louis
    Certified beds
    120
    Average residents per day
    103.3
    First certified
    June 21, 1993

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    1 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in St. Louis, Missouri. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    2.28
    n=68
    State peers
    2.62

    Nurse hours / resident / day

    This home
    1.58
    County peers
    3.75
    n=67
    State peers
    3.40
    n=475

    Weekend nurse hours / resident / day

    This home
    1.25
    County peers
    3.30
    n=67
    State peers
    2.97
    n=475

    Nursing staff turnover (%)

    This home
    74.20
    County peers
    61.75
    n=61
    State peers
    56.90
    n=425

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 20.6% below the all-days average. How is weekend coverage maintained?
    • What changes were made after the abuse-related CMS flag, and how are residents protected today?
    • CMS reports 74.2% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    24
    Health citations
    94
    Resident measures
    17
    Ownership records
    4
    Penalties
    7
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    1.57530
    Reported RN Staffing Hours per Resident per Day
    0.08901
    Reported LPN Staffing Hours per Resident per Day
    0.17932
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.30696
    Total number of nurse staff hours per resident per day on the weekend
    1.25098
    Registered Nurse hours per resident per day on the weekend
    0.09259
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05051
    Total nursing staff turnover
    74.2
    Registered Nurse turnover
    87.5
    Number of administrators who have left the nursing home
    1
    Chain Name
    RELIANT CARE MANAGEMENT
    Number of Facilities in Chain
    35
    Chain Average Overall 5-star Rating
    1.3
    Special Focus Status
    SFF Candidate
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MO
    Urban
    Y
    Chain ID
    446
    Latitude
    38.7222
    Location
    4401 NORTH HANLEY ROAD,SAINT LOUIS,MO,63134
    ZIP Code
    63134
    City/Town
    SAINT LOUIS
    Longitude
    -90.317
    QM Rating
    4
    Abuse Icon
    Y
    Chain Name
    RELIANT CARE MANAGEMENT
    County/Parish
    St. Louis
    Provider Name
    HERITAGE CARE CENTER
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    5
    Processing Date
    2026-10-01
    Staffing Rating
    1
    Provider Address
    4401 NORTH HANLEY ROAD
    Telephone Number
    3145217471
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    HERITAGE CARE CENTER OF BERKELEY, LLC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    SFF Candidate
    Nursing Case-Mix Index
    1.51061
    Chain Average QM Rating
    3.3
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    120
    Provider SSA County Code
    940
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    2
    Registered Nurse turnover
    87.5
    Total Number of Penalties
    7
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.07117
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    74.2
    Chain Average Staffing Rating
    1.0
    Number of Facilities in Chain
    35
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    265534
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    369383.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    247
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    429.750
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    103.3
    Chain Average Overall 5-star Rating
    1.3
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    978
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    1.7
    Rating Cycle 1 Health Deficiency Score
    247
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    978
    Rating Cycle 1 Standard Survey Health Date
    2025-09-09
    Rating Cycle 2 Standard Health Survey Date
    2023-09-29
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.08245
    Case-Mix RN Staffing Hours per Resident per Day
    0.74086
    Reported RN Staffing Hours per Resident per Day
    0.08901
    Adjusted LPN Staffing Hours per Resident per Day
    0.16609
    Case-Mix LPN Staffing Hours per Resident per Day
    0.92320
    Reported LPN Staffing Hours per Resident per Day
    0.17932
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    24
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    58
    Rating Cycle 1 Number of Standard Health Deficiencies
    20
    Rating Cycle 2 Number of Standard Health Deficiencies
    20
    Reported Licensed Staffing Hours per Resident per Day
    0.26833
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    11
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.21056
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.51440
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.30696
    Adjusted Total Nurse Staffing Hours per Resident per Day
    1.45910
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.17846
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    38
    Reported Total Nurse Staffing Hours per Resident per Day
    1.57530
    Registered Nurse hours per resident per day on the weekend
    0.09259
    Date First Approved to Provide Medicare and Medicaid Services
    1993-06-21
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05051
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    1.15870
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.67734
    Total number of nurse staff hours per resident per day on the weekend
    1.25098

    COMMUNITY EXPERIENCE

    Reviews of HERITAGE CARE CENTER

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026