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    Nursing home · AVA, MO

    HEART OF THE OZARKS HEALTHCARE CENTER

    2004 CRESTVIEW STREET, AVA, MO 65608

    CMS certification number: 265254 · Updated October 1, 2026

    Request care assistance4176834129Directions

    At a glance

    Official CMS profile

    CMS overall rating

    4 / 5

    Certified beds

    120

    Residents / day

    73

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Douglas
    Certified beds
    120
    Average residents per day
    73
    First certified
    June 4, 1984

    CMS quality ratings

    Overall
    4 / 5
    Health inspections
    4 / 5
    Staffing
    2 / 5
    Quality measures
    2 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Douglas, Missouri. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    4.00
    County peers
    Not reported
    n=0
    State peers
    2.61

    Nurse hours / resident / day

    This home
    3.33
    County peers
    Not reported
    n=0
    State peers
    3.40
    n=475

    Weekend nurse hours / resident / day

    This home
    2.72
    County peers
    Not reported
    n=0
    State peers
    2.96
    n=475

    Nursing staff turnover (%)

    This home
    50.70
    County peers
    Not reported
    n=0
    State peers
    56.96
    n=425

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 18.3% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 50.7% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    4
    Health citations
    23
    Resident measures
    17
    Ownership records
    22
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.32992
    Reported RN Staffing Hours per Resident per Day
    0.51181
    Reported LPN Staffing Hours per Resident per Day
    0.40955
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.40857
    Total number of nurse staff hours per resident per day on the weekend
    2.72158
    Registered Nurse hours per resident per day on the weekend
    0.26289
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00736
    Total nursing staff turnover
    50.7
    Registered Nurse turnover
    33.3
    Number of administrators who have left the nursing home
    1
    Chain Name
    CIRCLE B ENTERPRISES
    Number of Facilities in Chain
    36
    Chain Average Overall 5-star Rating
    2.6
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MO
    Urban
    N
    Chain ID
    145
    Latitude
    36.9369
    Location
    2004 CRESTVIEW STREET,AVA,MO,65608
    ZIP Code
    65608
    City/Town
    AVA
    Longitude
    -92.665
    QM Rating
    2
    Abuse Icon
    N
    Chain Name
    CIRCLE B ENTERPRISES
    County/Parish
    Douglas
    Provider Name
    HEART OF THE OZARKS HEALTHCARE CENTER
    Provider Type
    Medicare and Medicaid
    Overall Rating
    4
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    2004 CRESTVIEW STREET
    Telephone Number
    4176834129
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    AVA NO 1 INC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    1
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.46582
    Chain Average QM Rating
    1.9
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    4
    Number of Certified Beds
    120
    Provider SSA County Code
    330
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    33.3
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.03940
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    50.7
    Chain Average Staffing Rating
    1.9
    Number of Facilities in Chain
    36
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    265254
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    36
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    45.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    73.0
    Chain Average Overall 5-star Rating
    2.6
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    72
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    3.1
    Rating Cycle 1 Health Deficiency Score
    36
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    72
    Rating Cycle 1 Standard Survey Health Date
    2024-08-22
    Rating Cycle 2 Standard Health Survey Date
    2022-11-03
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.48854
    Case-Mix RN Staffing Hours per Resident per Day
    0.71889
    Reported RN Staffing Hours per Resident per Day
    0.51181
    Adjusted LPN Staffing Hours per Resident per Day
    0.39093
    Case-Mix LPN Staffing Hours per Resident per Day
    0.89582
    Reported LPN Staffing Hours per Resident per Day
    0.40955
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    6
    Most Recent Health Inspection More Than 2 Years Ago
    Y
    Rating Cycle 2/3 Total Number of Health Deficiencies
    9
    Rating Cycle 1 Number of Standard Health Deficiencies
    6
    Rating Cycle 2 Number of Standard Health Deficiencies
    7
    Reported Licensed Staffing Hours per Resident per Day
    0.92136
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.29908
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.43985
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.40857
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.17855
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.05456
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    2
    Reported Total Nurse Staffing Hours per Resident per Day
    3.32992
    Registered Nurse hours per resident per day on the weekend
    0.26289
    Date First Approved to Provide Medicare and Medicaid Services
    1984-06-04
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00736
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.59786
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.56830
    Total number of nurse staff hours per resident per day on the weekend
    2.72158

    COMMUNITY EXPERIENCE

    Reviews of HEART OF THE OZARKS HEALTHCARE CENTER

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026