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    Nursing home · NEW LONDON, CT

    HARBOR VILLAGE NORTH HEALTH AND REHABILITATION CEN

    78 VIETS ST EXTENSION, NEW LONDON, CT 06320

    CMS certification number: 075196 · Updated October 1, 2026

    CMS abuse-related concern

    CMS has flagged this facility for abuse-related concerns. Review its official inspection information.

    Request care assistance8604471416Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    128

    Residents / day

    119.2

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Southeastern Ct
    Certified beds
    128
    Average residents per day
    119.2
    First certified
    September 1, 1971

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    3 / 5
    Quality measures
    2 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Southeastern Ct, Connecticut. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    3.00
    n=13
    State peers
    3.02

    Nurse hours / resident / day

    This home
    3.16
    County peers
    3.72
    n=10
    State peers
    3.91
    n=164

    Weekend nurse hours / resident / day

    This home
    2.96
    County peers
    3.34
    n=10
    State peers
    3.49
    n=164

    Nursing staff turnover (%)

    This home
    30.60
    County peers
    41.15
    n=11
    State peers
    37.33
    n=165

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 6.3% below the all-days average. How is weekend coverage maintained?
    • What changes were made after the abuse-related CMS flag, and how are residents protected today?
    • CMS reports 30.6% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    18
    Health citations
    48
    Resident measures
    17
    Ownership records
    28
    Penalties
    2
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.16251
    Reported RN Staffing Hours per Resident per Day
    0.57965
    Reported LPN Staffing Hours per Resident per Day
    0.58546
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.99740
    Total number of nurse staff hours per resident per day on the weekend
    2.96307
    Registered Nurse hours per resident per day on the weekend
    0.42227
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.03587
    Total nursing staff turnover
    30.6
    Registered Nurse turnover
    40.9
    Number of administrators who have left the nursing home
    0
    Chain Name
    Not reported
    Number of Facilities in Chain
    Not reported
    Chain Average Overall 5-star Rating
    Not reported
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Both
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    CT
    Urban
    Y
    Chain ID
    Not reported
    Latitude
    41.3511
    Location
    78 VIETS ST EXTENSION,NEW LONDON,CT,06320
    ZIP Code
    06320
    City/Town
    NEW LONDON
    Longitude
    -72.108
    QM Rating
    2
    Abuse Icon
    Y
    Chain Name
    Not reported
    County/Parish
    Southeastern Ct
    Provider Name
    HARBOR VILLAGE NORTH HEALTH AND REHABILITATION CEN
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    3
    Provider Address
    78 VIETS ST EXTENSION
    Telephone Number
    8604471416
    Geocoding Footnote
    22
    QM Rating Footnote
    Not reported
    Legal Business Name
    WV-CROSSINGS EAST LLC
    Long-Stay QM Rating
    2
    High Performing Icon
    N
    Short-Stay QM Rating
    1
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.33822
    Chain Average QM Rating
    Not reported
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    128
    Provider SSA County Code
    050
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    1
    Registered Nurse turnover
    40.9
    Total Number of Penalties
    2
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.94892
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    30.6
    Chain Average Staffing Rating
    Not reported
    Number of Facilities in Chain
    Not reported
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    075196
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    68933.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    136
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    136.000
    With a Resident and Family Council
    Both
    Average Number of Residents per Day
    119.2
    Chain Average Overall 5-star Rating
    Not reported
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    136
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    Not reported
    Rating Cycle 1 Health Deficiency Score
    136
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    136
    Rating Cycle 1 Standard Survey Health Date
    2026-03-03
    Rating Cycle 2 Standard Health Survey Date
    2024-07-09
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.60606
    Case-Mix RN Staffing Hours per Resident per Day
    0.65631
    Reported RN Staffing Hours per Resident per Day
    0.57965
    Adjusted LPN Staffing Hours per Resident per Day
    0.61213
    Case-Mix LPN Staffing Hours per Resident per Day
    0.81784
    Reported LPN Staffing Hours per Resident per Day
    0.58546
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    23
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    21
    Rating Cycle 1 Number of Standard Health Deficiencies
    20
    Rating Cycle 2 Number of Standard Health Deficiencies
    13
    Reported Licensed Staffing Hours per Resident per Day
    1.16511
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    6
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.08840
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.22745
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.99740
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.30659
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.70160
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    8
    Reported Total Nurse Staffing Hours per Resident per Day
    3.16251
    Registered Nurse hours per resident per day on the weekend
    0.42227
    Date First Approved to Provide Medicare and Medicaid Services
    1971-09-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.03587
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.09807
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.25768
    Total number of nurse staff hours per resident per day on the weekend
    2.96307

    COMMUNITY EXPERIENCE

    Reviews of HARBOR VILLAGE NORTH HEALTH AND REHABILITATION CEN

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026