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    Nursing home · PALOS HEIGHTS, IL

    ELEVATE CARE PALOS HEIGHTS

    12550 SOUTH RIDGELAND AVENUE, PALOS HEIGHTS, IL 60463

    CMS certification number: 145779 · Updated October 1, 2026

    CMS abuse-related concern

    CMS has flagged this facility for abuse-related concerns. Review its official inspection information.

    Request care assistance7085979300Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    111

    Residents / day

    93.6

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Cook
    Certified beds
    111
    Average residents per day
    93.6
    First certified
    August 26, 1993

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    2 / 5
    Staffing
    2 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Cook, Illinois. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    2.72
    n=199
    State peers
    2.58

    Nurse hours / resident / day

    This home
    3.49
    County peers
    3.36
    n=199
    State peers
    3.47
    n=646

    Weekend nurse hours / resident / day

    This home
    2.93
    County peers
    3.01
    n=199
    State peers
    3.08
    n=646

    Nursing staff turnover (%)

    This home
    40.20
    County peers
    39.30
    n=196
    State peers
    43.73
    n=627

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 16.1% below the all-days average. How is weekend coverage maintained?
    • What changes were made after the abuse-related CMS flag, and how are residents protected today?
    • CMS reports 40.2% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    30
    Health citations
    23
    Resident measures
    17
    Ownership records
    37
    Penalties
    3
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.48527
    Reported RN Staffing Hours per Resident per Day
    0.51696
    Reported LPN Staffing Hours per Resident per Day
    1.08132
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.88700
    Total number of nurse staff hours per resident per day on the weekend
    2.92535
    Registered Nurse hours per resident per day on the weekend
    0.35708
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.03068
    Total nursing staff turnover
    40.2
    Registered Nurse turnover
    18.2
    Number of administrators who have left the nursing home
    1
    Chain Name
    ELEVATE CARE
    Number of Facilities in Chain
    14
    Chain Average Overall 5-star Rating
    2.3
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    IL
    Urban
    Y
    Chain ID
    197
    Latitude
    41.6641
    Location
    12550 SOUTH RIDGELAND AVENUE,PALOS HEIGHTS,IL,60463
    ZIP Code
    60463
    City/Town
    PALOS HEIGHTS
    Longitude
    -87.778
    QM Rating
    4
    Abuse Icon
    Y
    Chain Name
    ELEVATE CARE
    County/Parish
    Cook
    Provider Name
    ELEVATE CARE PALOS HEIGHTS
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    2
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    12550 SOUTH RIDGELAND AVENUE
    Telephone Number
    7085979300
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    ELEVATE CARE PALOS HEIGHTS LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    2
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.84063
    Chain Average QM Rating
    3.3
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    111
    Provider SSA County Code
    141
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    1
    Registered Nurse turnover
    18.2
    Total Number of Penalties
    3
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.30518
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    40.2
    Chain Average Staffing Rating
    2.0
    Number of Facilities in Chain
    14
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    145779
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    48832.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    24
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    47.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    93.6
    Chain Average Overall 5-star Rating
    2.3
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    116
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.3
    Rating Cycle 1 Health Deficiency Score
    24
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    116
    Rating Cycle 1 Standard Survey Health Date
    2025-01-24
    Rating Cycle 2 Standard Health Survey Date
    2023-12-14
    Rating Cycle 2/3 Number of Health Revisits
    0
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.39297
    Case-Mix RN Staffing Hours per Resident per Day
    0.90271
    Reported RN Staffing Hours per Resident per Day
    0.51696
    Adjusted LPN Staffing Hours per Resident per Day
    0.82198
    Case-Mix LPN Staffing Hours per Resident per Day
    1.12488
    Reported LPN Staffing Hours per Resident per Day
    1.08132
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    5
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    13
    Rating Cycle 1 Number of Standard Health Deficiencies
    2
    Rating Cycle 2 Number of Standard Health Deficiencies
    0
    Reported Licensed Staffing Hours per Resident per Day
    1.59828
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    3
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.43444
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    3.06371
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.88700
    Adjusted Total Nurse Staffing Hours per Resident per Day
    2.64939
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    5.09130
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    13
    Reported Total Nurse Staffing Hours per Resident per Day
    3.48527
    Registered Nurse hours per resident per day on the weekend
    0.35708
    Date First Approved to Provide Medicare and Medicaid Services
    1993-08-26
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.03068
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.22376
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    4.48071
    Total number of nurse staff hours per resident per day on the weekend
    2.92535

    COMMUNITY EXPERIENCE

    Reviews of ELEVATE CARE PALOS HEIGHTS

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026