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    Nursing home · MALDEN, MA

    DEXTER HOUSE HEALTHCARE

    120 MAIN STREET, MALDEN, MA 02148

    CMS certification number: 225137 · Updated October 1, 2026

    Request care assistance7813245600Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    130

    Residents / day

    94.8

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Middlesex
    Certified beds
    130
    Average residents per day
    94.8
    First certified
    August 7, 1967

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    2 / 5
    Staffing
    4 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Middlesex, Massachusetts. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    3.16
    n=70
    State peers
    3.11

    Nurse hours / resident / day

    This home
    3.37
    County peers
    4.05
    n=71
    State peers
    3.94
    n=338

    Weekend nurse hours / resident / day

    This home
    3.03
    County peers
    3.66
    n=71
    State peers
    3.52
    n=338

    Nursing staff turnover (%)

    This home
    18.90
    County peers
    34.00
    n=66
    State peers
    37.69
    n=320

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 10.2% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 18.9% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    17
    Health citations
    20
    Resident measures
    17
    Ownership records
    8
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.36781
    Reported RN Staffing Hours per Resident per Day
    1.05721
    Reported LPN Staffing Hours per Resident per Day
    0.42836
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.88223
    Total number of nurse staff hours per resident per day on the weekend
    3.02574
    Registered Nurse hours per resident per day on the weekend
    0.86532
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00417
    Total nursing staff turnover
    18.9
    Registered Nurse turnover
    25.0
    Number of administrators who have left the nursing home
    0
    Chain Name
    NEXT STEP HEALTHCARE
    Number of Facilities in Chain
    14
    Chain Average Overall 5-star Rating
    1.7
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MA
    Urban
    Y
    Chain ID
    371
    Latitude
    42.4192
    Location
    120 MAIN STREET,MALDEN,MA,02148
    ZIP Code
    02148
    City/Town
    MALDEN
    Longitude
    -71.066
    QM Rating
    4
    Abuse Icon
    N
    Chain Name
    NEXT STEP HEALTHCARE
    County/Parish
    Middlesex
    Provider Name
    DEXTER HOUSE HEALTHCARE
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    120 MAIN STREET
    Telephone Number
    7813245600
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    120 MAIN STREET OPERATOR LLC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.40277
    Chain Average QM Rating
    2.3
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    130
    Provider SSA County Code
    090
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    25.0
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.99469
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    18.9
    Chain Average Staffing Rating
    2.6
    Number of Facilities in Chain
    14
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    225137
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    48
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    47.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    94.8
    Chain Average Overall 5-star Rating
    1.7
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    44
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    1.8
    Rating Cycle 1 Health Deficiency Score
    48
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    44
    Rating Cycle 1 Standard Survey Health Date
    2025-09-26
    Rating Cycle 2 Standard Health Survey Date
    2024-10-02
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    1.05451
    Case-Mix RN Staffing Hours per Resident per Day
    0.68797
    Reported RN Staffing Hours per Resident per Day
    1.05721
    Adjusted LPN Staffing Hours per Resident per Day
    0.42727
    Case-Mix LPN Staffing Hours per Resident per Day
    0.85729
    Reported LPN Staffing Hours per Resident per Day
    0.42836
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    9
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    9
    Rating Cycle 1 Number of Standard Health Deficiencies
    9
    Rating Cycle 2 Number of Standard Health Deficiencies
    8
    Reported Licensed Staffing Hours per Resident per Day
    1.48558
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.87742
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.33490
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.88223
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.35920
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.88016
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    1
    Reported Total Nurse Staffing Hours per Resident per Day
    3.36781
    Registered Nurse hours per resident per day on the weekend
    0.86532
    Date First Approved to Provide Medicare and Medicaid Services
    1967-08-07
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.00417
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.01801
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.41482
    Total number of nurse staff hours per resident per day on the weekend
    3.02574

    COMMUNITY EXPERIENCE

    Reviews of DEXTER HOUSE HEALTHCARE

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026