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    Nursing home · WEST MILFORD, NJ

    COMPLETE CARE AT MILFORD MANOR LLC

    69 MAPLE ROAD, WEST MILFORD, NJ 07480

    CMS certification number: 315276 · Updated October 1, 2026

    Request care assistance9736975640Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    120

    Residents / day

    114.1

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Passaic
    Certified beds
    120
    Average residents per day
    114.1
    First certified
    June 1, 1989

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    2 / 5
    Staffing
    2 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Passaic, New Jersey. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    3.44
    n=18
    State peers
    3.46

    Nurse hours / resident / day

    This home
    3.09
    County peers
    3.70
    n=18
    State peers
    3.91
    n=343

    Weekend nurse hours / resident / day

    This home
    2.34
    County peers
    3.30
    n=18
    State peers
    3.51
    n=343

    Nursing staff turnover (%)

    This home
    53.30
    County peers
    38.11
    n=17
    State peers
    39.30
    n=330

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 24.3% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 53.3% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    11
    Health citations
    26
    Resident measures
    17
    Ownership records
    18
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.08655
    Reported RN Staffing Hours per Resident per Day
    0.54949
    Reported LPN Staffing Hours per Resident per Day
    0.68395
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.85311
    Total number of nurse staff hours per resident per day on the weekend
    2.33788
    Registered Nurse hours per resident per day on the weekend
    0.33662
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04620
    Total nursing staff turnover
    53.3
    Registered Nurse turnover
    50.0
    Number of administrators who have left the nursing home
    1
    Chain Name
    COMPLETE CARE
    Number of Facilities in Chain
    85
    Chain Average Overall 5-star Rating
    3.3
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NJ
    Urban
    Y
    Chain ID
    157
    Latitude
    41.0652
    Location
    69 MAPLE ROAD,WEST MILFORD,NJ,07480
    ZIP Code
    07480
    City/Town
    WEST MILFORD
    Longitude
    -74.388
    QM Rating
    4
    Abuse Icon
    N
    Chain Name
    COMPLETE CARE
    County/Parish
    Passaic
    Provider Name
    COMPLETE CARE AT MILFORD MANOR LLC
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Corporation
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    69 MAPLE ROAD
    Telephone Number
    9736975640
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    COMPLETE CARE AT MILFORD MANOR LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.40861
    Chain Average QM Rating
    4.6
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    120
    Provider SSA County Code
    320
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    50.0
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.99884
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    53.3
    Chain Average Staffing Rating
    2.4
    Number of Facilities in Chain
    85
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    315276
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    3595.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    88
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    79.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    114.1
    Chain Average Overall 5-star Rating
    3.3
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    52
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.7
    Rating Cycle 1 Health Deficiency Score
    88
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    52
    Rating Cycle 1 Standard Survey Health Date
    2025-03-07
    Rating Cycle 2 Standard Health Survey Date
    2023-02-18
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.54581
    Case-Mix RN Staffing Hours per Resident per Day
    0.69083
    Reported RN Staffing Hours per Resident per Day
    0.54949
    Adjusted LPN Staffing Hours per Resident per Day
    0.67937
    Case-Mix LPN Staffing Hours per Resident per Day
    0.86086
    Reported LPN Staffing Hours per Resident per Day
    0.68395
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    13
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    10
    Rating Cycle 1 Number of Standard Health Deficiencies
    13
    Rating Cycle 2 Number of Standard Health Deficiencies
    8
    Reported Licensed Staffing Hours per Resident per Day
    1.23343
    Number of Citations from Infection Control Inspections
    0
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.84071
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.34463
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.85311
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.06589
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.89632
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    2
    Reported Total Nurse Staffing Hours per Resident per Day
    3.08655
    Registered Nurse hours per resident per day on the weekend
    0.33662
    Date First Approved to Provide Medicare and Medicaid Services
    1989-06-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04620
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.32223
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.42904
    Total number of nurse staff hours per resident per day on the weekend
    2.33788

    COMMUNITY EXPERIENCE

    Reviews of COMPLETE CARE AT MILFORD MANOR LLC

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026