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    Nursing home · WAUKESHA, WI

    Complete Care at Kensington

    1810 KENSINGTON DR, WAUKESHA, WI 53188

    CMS certification number: 525242 · Updated October 1, 2026

    Request care assistance2625481400Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    150

    Residents / day

    67.2

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Waukesha
    Certified beds
    150
    Average residents per day
    67.2
    First certified
    June 17, 1971

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    2 / 5
    Staffing
    1 / 5
    Quality measures
    3 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Waukesha, Wisconsin. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    2.19
    n=16
    State peers
    3.08

    Nurse hours / resident / day

    This home
    3.76
    County peers
    4.17
    n=16
    State peers
    4.25
    n=312

    Weekend nurse hours / resident / day

    This home
    3.35
    County peers
    3.73
    n=16
    State peers
    3.75
    n=312

    Nursing staff turnover (%)

    This home
    62.80
    County peers
    54.71
    n=16
    State peers
    46.61
    n=314

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 10.8% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 62.8% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    3
    Health citations
    32
    Resident measures
    17
    Ownership records
    25
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.75735
    Reported RN Staffing Hours per Resident per Day
    0.36309
    Reported LPN Staffing Hours per Resident per Day
    1.24846
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.14580
    Total number of nurse staff hours per resident per day on the weekend
    3.35323
    Registered Nurse hours per resident per day on the weekend
    0.20246
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.02821
    Total nursing staff turnover
    62.8
    Registered Nurse turnover
    58.3
    Number of administrators who have left the nursing home
    1
    Chain Name
    COMPLETE CARE
    Number of Facilities in Chain
    85
    Chain Average Overall 5-star Rating
    3.3
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    WI
    Urban
    Y
    Chain ID
    157
    Latitude
    43.0013
    Location
    1810 KENSINGTON DR,WAUKESHA,WI,53188
    ZIP Code
    53188
    City/Town
    WAUKESHA
    Longitude
    -88.255
    QM Rating
    3
    Abuse Icon
    N
    Chain Name
    COMPLETE CARE
    County/Parish
    Waukesha
    Provider Name
    Complete Care at Kensington
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    1
    Provider Address
    1810 KENSINGTON DR
    Telephone Number
    2625481400
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    WAUKESHA HEALTHCARE AND REHABILITATION CENTER LLC
    Long-Stay QM Rating
    3
    High Performing Icon
    N
    Short-Stay QM Rating
    3
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.69212
    Chain Average QM Rating
    4.6
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    150
    Provider SSA County Code
    660
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    58.3
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.19987
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    62.8
    Chain Average Staffing Rating
    2.4
    Number of Facilities in Chain
    85
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    525242
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    66632.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    36
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    81.750
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    67.2
    Chain Average Overall 5-star Rating
    3.3
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    219
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.7
    Rating Cycle 1 Health Deficiency Score
    36
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    219
    Rating Cycle 1 Standard Survey Health Date
    2026-04-29
    Rating Cycle 2 Standard Health Survey Date
    2025-05-21
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.30024
    Case-Mix RN Staffing Hours per Resident per Day
    0.82988
    Reported RN Staffing Hours per Resident per Day
    0.36309
    Adjusted LPN Staffing Hours per Resident per Day
    1.03233
    Case-Mix LPN Staffing Hours per Resident per Day
    1.03412
    Reported LPN Staffing Hours per Resident per Day
    1.24846
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    5
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    18
    Rating Cycle 1 Number of Standard Health Deficiencies
    4
    Rating Cycle 2 Number of Standard Health Deficiencies
    9
    Reported Licensed Staffing Hours per Resident per Day
    1.61156
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    1
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.77432
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.81652
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.14580
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.10689
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.68052
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    9
    Reported Total Nurse Staffing Hours per Resident per Day
    3.75735
    Registered Nurse hours per resident per day on the weekend
    0.20246
    Date First Approved to Provide Medicare and Medicaid Services
    1971-06-17
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.02821
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.77273
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    4.11919
    Total number of nurse staff hours per resident per day on the weekend
    3.35323

    COMMUNITY EXPERIENCE

    Reviews of Complete Care at Kensington

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026