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    Nursing home · FLOURTOWN, PA

    COMPLETE CARE AT HARSTON HALL LLC

    350 HAWS LANE, FLOURTOWN, PA 19031

    CMS certification number: 395791 · Updated October 1, 2026

    Request care assistance2152330700Directions

    At a glance

    Official CMS profile

    CMS overall rating

    3 / 5

    Certified beds

    120

    Residents / day

    104.3

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Montgomery
    Certified beds
    120
    Average residents per day
    104.3
    First certified
    June 1, 1989

    CMS quality ratings

    Overall
    3 / 5
    Health inspections
    2 / 5
    Staffing
    2 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Montgomery, Pennsylvania. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    3.00
    County peers
    3.42
    n=57
    State peers
    3.03

    Nurse hours / resident / day

    This home
    3.54
    County peers
    4.06
    n=57
    State peers
    3.90
    n=639

    Weekend nurse hours / resident / day

    This home
    3.13
    County peers
    3.70
    n=57
    State peers
    3.52
    n=639

    Nursing staff turnover (%)

    This home
    49.00
    County peers
    44.46
    n=52
    State peers
    44.58
    n=611

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 11.4% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 49.0% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    5
    Health citations
    65
    Resident measures
    17
    Ownership records
    35
    Penalties
    2
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.53522
    Reported RN Staffing Hours per Resident per Day
    0.53296
    Reported LPN Staffing Hours per Resident per Day
    1.01362
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.98864
    Total number of nurse staff hours per resident per day on the weekend
    3.13383
    Registered Nurse hours per resident per day on the weekend
    0.23694
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04717
    Total nursing staff turnover
    49.0
    Registered Nurse turnover
    57.1
    Number of administrators who have left the nursing home
    1
    Chain Name
    COMPLETE CARE
    Number of Facilities in Chain
    85
    Chain Average Overall 5-star Rating
    3.3
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    PA
    Urban
    Y
    Chain ID
    157
    Latitude
    40.1034
    Location
    350 HAWS LANE,FLOURTOWN,PA,19031
    ZIP Code
    19031
    City/Town
    FLOURTOWN
    Longitude
    -75.201
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    COMPLETE CARE
    County/Parish
    Montgomery
    Provider Name
    COMPLETE CARE AT HARSTON HALL LLC
    Provider Type
    Medicare and Medicaid
    Overall Rating
    3
    Ownership Type
    For profit - Corporation
    Number of Fines
    2
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    350 HAWS LANE
    Telephone Number
    2152330700
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    COMPLETE CARE AT HARSTON HALL LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.55082
    Chain Average QM Rating
    4.6
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    120
    Provider SSA County Code
    560
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    57.1
    Total Number of Penalties
    2
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.09968
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    49.0
    Chain Average Staffing Rating
    2.4
    Number of Facilities in Chain
    85
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    395791
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    17113.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    48
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    86.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    104.3
    Chain Average Overall 5-star Rating
    3.3
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    200
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.7
    Rating Cycle 1 Health Deficiency Score
    48
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    200
    Rating Cycle 1 Standard Survey Health Date
    2026-04-23
    Rating Cycle 2 Standard Health Survey Date
    2025-04-25
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.48085
    Case-Mix RN Staffing Hours per Resident per Day
    0.76058
    Reported RN Staffing Hours per Resident per Day
    0.53296
    Adjusted LPN Staffing Hours per Resident per Day
    0.91451
    Case-Mix LPN Staffing Hours per Resident per Day
    0.94777
    Reported LPN Staffing Hours per Resident per Day
    1.01362
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    12
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    33
    Rating Cycle 1 Number of Standard Health Deficiencies
    9
    Rating Cycle 2 Number of Standard Health Deficiencies
    23
    Reported Licensed Staffing Hours per Resident per Day
    1.54658
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    3
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.79420
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.58133
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.98864
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.18956
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.28968
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    31
    Reported Total Nurse Staffing Hours per Resident per Day
    3.53522
    Registered Nurse hours per resident per day on the weekend
    0.23694
    Date First Approved to Provide Medicare and Medicaid Services
    1989-06-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04717
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.82741
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.77523
    Total number of nurse staff hours per resident per day on the weekend
    3.13383

    COMMUNITY EXPERIENCE

    Reviews of COMPLETE CARE AT HARSTON HALL LLC

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026