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    Nursing home · HAGERSTOWN, MD

    COMPLETE CARE AT HAGERSTOWN

    14014 MARSH PIKE, HAGERSTOWN, MD 21742

    CMS certification number: 215365 · Updated October 1, 2026

    Request care assistance3017338700Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    60

    Residents / day

    82.5

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Washington
    Certified beds
    60
    Average residents per day
    82.5
    First certified
    August 14, 2018

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    1 / 5
    Staffing
    3 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Washington, Maryland. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    2.78
    n=9
    State peers
    3.24

    Nurse hours / resident / day

    This home
    4.30
    County peers
    4.27
    n=9
    State peers
    3.93
    n=211

    Weekend nurse hours / resident / day

    This home
    4.01
    County peers
    3.77
    n=9
    State peers
    3.48
    n=211

    Nursing staff turnover (%)

    This home
    62.60
    County peers
    43.83
    n=8
    State peers
    40.12
    n=202

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 6.7% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 62.6% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    29
    Health citations
    102
    Resident measures
    17
    Ownership records
    34
    Penalties
    2
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    4.29522
    Reported RN Staffing Hours per Resident per Day
    1.25061
    Reported LPN Staffing Hours per Resident per Day
    1.09774
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.94688
    Total number of nurse staff hours per resident per day on the weekend
    4.00673
    Registered Nurse hours per resident per day on the weekend
    0.87298
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04728
    Total nursing staff turnover
    62.6
    Registered Nurse turnover
    69.6
    Number of administrators who have left the nursing home
    1
    Chain Name
    COMPLETE CARE
    Number of Facilities in Chain
    85
    Chain Average Overall 5-star Rating
    3.3
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MD
    Urban
    Y
    Chain ID
    157
    Latitude
    39.7013
    Location
    14014 MARSH PIKE,HAGERSTOWN,MD,21742
    ZIP Code
    21742
    City/Town
    HAGERSTOWN
    Longitude
    -77.686
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    COMPLETE CARE
    County/Parish
    Washington
    Provider Name
    COMPLETE CARE AT HAGERSTOWN
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    2
    Processing Date
    2026-10-01
    Staffing Rating
    3
    Provider Address
    14014 MARSH PIKE
    Telephone Number
    3017338700
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    COMPLETE CARE AT HAGERSTOWN LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    5
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.80047
    Chain Average QM Rating
    4.6
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    60
    Provider SSA County Code
    210
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    69.6
    Total Number of Penalties
    2
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.27670
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    62.6
    Chain Average Staffing Rating
    2.4
    Number of Facilities in Chain
    85
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    215365
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    43352.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    299
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    271.250
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    82.5
    Chain Average Overall 5-star Rating
    3.3
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    188
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.7
    Rating Cycle 1 Health Deficiency Score
    299
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    188
    Rating Cycle 1 Standard Survey Health Date
    2026-07-14
    Rating Cycle 2 Standard Health Survey Date
    2025-05-14
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.97188
    Case-Mix RN Staffing Hours per Resident per Day
    0.88301
    Reported RN Staffing Hours per Resident per Day
    1.25061
    Adjusted LPN Staffing Hours per Resident per Day
    0.85308
    Case-Mix LPN Staffing Hours per Resident per Day
    1.10034
    Reported LPN Staffing Hours per Resident per Day
    1.09774
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    44
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    35
    Rating Cycle 1 Number of Standard Health Deficiencies
    21
    Rating Cycle 2 Number of Standard Health Deficiencies
    28
    Reported Licensed Staffing Hours per Resident per Day
    2.34835
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    29
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.51296
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.99687
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.94688
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.33792
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.98022
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    11
    Reported Total Nurse Staffing Hours per Resident per Day
    4.29522
    Registered Nurse hours per resident per day on the weekend
    0.87298
    Date First Approved to Provide Medicare and Medicaid Services
    2018-08-14
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.04728
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.11372
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    4.38295
    Total number of nurse staff hours per resident per day on the weekend
    4.00673

    COMMUNITY EXPERIENCE

    Reviews of COMPLETE CARE AT HAGERSTOWN

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026