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    Nursing home · NORWOOD, MA

    CHARLWELL HOUSE HEALTH AND REHABILITATION

    305 WALPOLE STREET, NORWOOD, MA 02062

    CMS certification number: 225208 · Updated October 1, 2026

    Request care assistance7817627700Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    124

    Residents / day

    73.1

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Norfolk
    Certified beds
    124
    Average residents per day
    73.1
    First certified
    February 15, 1972

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    2 / 5
    Staffing
    4 / 5
    Quality measures
    1 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Norfolk, Massachusetts. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    2.97
    n=31
    State peers
    3.12

    Nurse hours / resident / day

    This home
    3.58
    County peers
    3.97
    n=31
    State peers
    3.94
    n=338

    Weekend nurse hours / resident / day

    This home
    3.09
    County peers
    3.59
    n=31
    State peers
    3.52
    n=338

    Nursing staff turnover (%)

    This home
    26.60
    County peers
    30.07
    n=27
    State peers
    37.66
    n=320

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 13.8% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 26.6% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    17
    Health citations
    63
    Resident measures
    17
    Ownership records
    16
    Penalties
    0
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.58475
    Reported RN Staffing Hours per Resident per Day
    0.69823
    Reported LPN Staffing Hours per Resident per Day
    0.63949
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.24702
    Total number of nurse staff hours per resident per day on the weekend
    3.08904
    Registered Nurse hours per resident per day on the weekend
    0.64935
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.06909
    Total nursing staff turnover
    26.6
    Registered Nurse turnover
    38.5
    Number of administrators who have left the nursing home
    0
    Chain Name
    BEST CARE SERVICES
    Number of Facilities in Chain
    10
    Chain Average Overall 5-star Rating
    2.4
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MA
    Urban
    Y
    Chain ID
    583
    Latitude
    42.1827
    Location
    305 WALPOLE STREET,NORWOOD,MA,02062
    ZIP Code
    02062
    City/Town
    NORWOOD
    Longitude
    -71.215
    QM Rating
    1
    Abuse Icon
    N
    Chain Name
    BEST CARE SERVICES
    County/Parish
    Norfolk
    Provider Name
    CHARLWELL HOUSE HEALTH AND REHABILITATION
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    0
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    305 WALPOLE STREET
    Telephone Number
    7817627700
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    CHARWELL HOUSE SNF OPERATIONS BHC LLC
    Long-Stay QM Rating
    1
    High Performing Icon
    N
    Short-Stay QM Rating
    1
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.40002
    Chain Average QM Rating
    2.6
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    124
    Provider SSA County Code
    130
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    38.5
    Total Number of Penalties
    0
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.99274
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    26.6
    Chain Average Staffing Rating
    3.2
    Number of Facilities in Chain
    10
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    225208
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    0.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    68
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    65.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    73.1
    Chain Average Overall 5-star Rating
    2.4
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    56
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.5
    Rating Cycle 1 Health Deficiency Score
    68
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    56
    Rating Cycle 1 Standard Survey Health Date
    2025-05-30
    Rating Cycle 2 Standard Health Survey Date
    2024-04-16
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.69782
    Case-Mix RN Staffing Hours per Resident per Day
    0.68662
    Reported RN Staffing Hours per Resident per Day
    0.69823
    Adjusted LPN Staffing Hours per Resident per Day
    0.63911
    Case-Mix LPN Staffing Hours per Resident per Day
    0.85561
    Reported LPN Staffing Hours per Resident per Day
    0.63949
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    13
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    9
    Rating Cycle 1 Number of Standard Health Deficiencies
    13
    Rating Cycle 2 Number of Standard Health Deficiencies
    8
    Reported Licensed Staffing Hours per Resident per Day
    1.33773
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.24569
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.33032
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.24702
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.58262
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.87254
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    1
    Reported Total Nurse Staffing Hours per Resident per Day
    3.58475
    Registered Nurse hours per resident per day on the weekend
    0.64935
    Date First Approved to Provide Medicare and Medicaid Services
    1972-02-15
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.06909
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.08721
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.40812
    Total number of nurse staff hours per resident per day on the weekend
    3.08904

    COMMUNITY EXPERIENCE

    Reviews of CHARLWELL HOUSE HEALTH AND REHABILITATION

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026