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    Nursing home · GREENFIELD, MA

    CHARLENE MANOR EXTENDED CARE FACILITY

    130 COLRAIN ROAD, GREENFIELD, MA 01301

    CMS certification number: 225304 · Updated October 1, 2026

    Request care assistance4137743724Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    123

    Residents / day

    116.8

    Ownership

    Non profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    Non profit - Corporation
    County
    Franklin
    Certified beds
    123
    Average residents per day
    116.8
    First certified
    November 22, 1988

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    2 / 5
    Staffing
    3 / 5
    Quality measures
    3 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Franklin, Massachusetts. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    2.00
    n=2
    State peers
    3.11

    Nurse hours / resident / day

    This home
    3.62
    County peers
    3.26
    n=2
    State peers
    3.94
    n=338

    Weekend nurse hours / resident / day

    This home
    3.20
    County peers
    2.78
    n=2
    State peers
    3.52
    n=338

    Nursing staff turnover (%)

    This home
    48.10
    County peers
    42.30
    n=2
    State peers
    37.59
    n=320

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 11.6% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 48.1% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    5
    Health citations
    47
    Resident measures
    17
    Ownership records
    22
    Penalties
    3
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.62047
    Reported RN Staffing Hours per Resident per Day
    0.53865
    Reported LPN Staffing Hours per Resident per Day
    0.86812
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.21370
    Total number of nurse staff hours per resident per day on the weekend
    3.19941
    Registered Nurse hours per resident per day on the weekend
    0.37215
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.06015
    Total nursing staff turnover
    48.1
    Registered Nurse turnover
    50.0
    Number of administrators who have left the nursing home
    1
    Chain Name
    INTEGRITUS HEALTHCARE
    Number of Facilities in Chain
    14
    Chain Average Overall 5-star Rating
    2.9
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MA
    Urban
    N
    Chain ID
    603
    Latitude
    42.593
    Location
    130 COLRAIN ROAD,GREENFIELD,MA,01301
    ZIP Code
    01301
    City/Town
    GREENFIELD
    Longitude
    -72.62
    QM Rating
    3
    Abuse Icon
    N
    Chain Name
    INTEGRITUS HEALTHCARE
    County/Parish
    Franklin
    Provider Name
    CHARLENE MANOR EXTENDED CARE FACILITY
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    Non profit - Corporation
    Number of Fines
    3
    Processing Date
    2026-10-01
    Staffing Rating
    3
    Provider Address
    130 COLRAIN ROAD
    Telephone Number
    4137743724
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    GREENFIELD MANAGEMENT SYSTEMS INC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    1
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.35066
    Chain Average QM Rating
    2.7
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    123
    Provider SSA County Code
    060
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    50.0
    Total Number of Penalties
    3
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.95774
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    48.1
    Chain Average Staffing Rating
    3.3
    Number of Facilities in Chain
    14
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    225304
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    107757.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    20
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    60.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    116.8
    Chain Average Overall 5-star Rating
    2.9
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    180
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    3.0
    Rating Cycle 1 Health Deficiency Score
    20
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    180
    Rating Cycle 1 Standard Survey Health Date
    2026-02-26
    Rating Cycle 2 Standard Health Survey Date
    2024-11-06
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.55800
    Case-Mix RN Staffing Hours per Resident per Day
    0.66241
    Reported RN Staffing Hours per Resident per Day
    0.53865
    Adjusted LPN Staffing Hours per Resident per Day
    0.89931
    Case-Mix LPN Staffing Hours per Resident per Day
    0.82544
    Reported LPN Staffing Hours per Resident per Day
    0.86812
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    1
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    34
    Rating Cycle 1 Number of Standard Health Deficiencies
    1
    Rating Cycle 2 Number of Standard Health Deficiencies
    27
    Reported Licensed Staffing Hours per Resident per Day
    1.40677
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.29324
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.24816
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.21370
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.75055
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.73601
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    7
    Reported Total Nurse Staffing Hours per Resident per Day
    3.62047
    Registered Nurse hours per resident per day on the weekend
    0.37215
    Date First Approved to Provide Medicare and Medicaid Services
    1988-11-22
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.06015
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.31436
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.28796
    Total number of nurse staff hours per resident per day on the weekend
    3.19941

    COMMUNITY EXPERIENCE

    Reviews of CHARLENE MANOR EXTENDED CARE FACILITY

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026