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    Nursing home · LUBBOCK, TX

    CARILLON INC

    1717 A NORFOLK AVE, LUBBOCK, TX 79416

    CMS certification number: 675997 · Updated October 1, 2026

    Request care assistance8062816114Directions

    At a glance

    Official CMS profile

    CMS overall rating

    4 / 5

    Certified beds

    100

    Residents / day

    85.1

    Ownership

    Non profit - Corporation

    Facility information

    Certification
    Medicare
    Ownership
    Non profit - Corporation
    County
    Lubbock
    Certified beds
    100
    Average residents per day
    85.1
    First certified
    December 17, 2003

    CMS quality ratings

    Overall
    4 / 5
    Health inspections
    3 / 5
    Staffing
    4 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Lubbock, Texas. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    4.00
    County peers
    2.36
    n=14
    State peers
    2.75

    Nurse hours / resident / day

    This home
    4.81
    County peers
    3.31
    n=14
    State peers
    3.41
    n=1151

    Weekend nurse hours / resident / day

    This home
    4.41
    County peers
    2.91
    n=14
    State peers
    2.99
    n=1151

    Nursing staff turnover (%)

    This home
    68.20
    County peers
    61.10
    n=14
    State peers
    50.79
    n=1095

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 8.3% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 68.2% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    8
    Health citations
    19
    Resident measures
    17
    Ownership records
    18
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    4.80638
    Reported RN Staffing Hours per Resident per Day
    0.62787
    Reported LPN Staffing Hours per Resident per Day
    1.12958
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.04892
    Total number of nurse staff hours per resident per day on the weekend
    4.40729
    Registered Nurse hours per resident per day on the weekend
    0.61528
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.09760
    Total nursing staff turnover
    68.2
    Registered Nurse turnover
    78.9
    Number of administrators who have left the nursing home
    1
    Chain Name
    LIFE CARE SERVICES
    Number of Facilities in Chain
    43
    Chain Average Overall 5-star Rating
    4.2
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    TX
    Urban
    Y
    Chain ID
    312
    Latitude
    33.5896
    Location
    1717 A NORFOLK AVE,LUBBOCK,TX,79416
    ZIP Code
    79416
    City/Town
    LUBBOCK
    Longitude
    -101.93
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    LIFE CARE SERVICES
    County/Parish
    Lubbock
    Provider Name
    CARILLON INC
    Provider Type
    Medicare
    Overall Rating
    4
    Ownership Type
    Non profit - Corporation
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    1717 A NORFOLK AVE
    Telephone Number
    8062816114
    Geocoding Footnote
    22
    QM Rating Footnote
    Not reported
    Legal Business Name
    CARILLON, INC.
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.22055
    Chain Average QM Rating
    4.0
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    3
    Number of Certified Beds
    100
    Provider SSA County Code
    770
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    78.9
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.86548
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    68.2
    Chain Average Staffing Rating
    4.6
    Number of Facilities in Chain
    43
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    675997
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    57321.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    44
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    76.250
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    85.1
    Chain Average Overall 5-star Rating
    4.2
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    173
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    3.7
    Rating Cycle 1 Health Deficiency Score
    44
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    173
    Rating Cycle 1 Standard Survey Health Date
    2026-06-17
    Rating Cycle 2 Standard Health Survey Date
    2025-04-25
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.71976
    Case-Mix RN Staffing Hours per Resident per Day
    0.59860
    Reported RN Staffing Hours per Resident per Day
    0.62787
    Adjusted LPN Staffing Hours per Resident per Day
    1.29490
    Case-Mix LPN Staffing Hours per Resident per Day
    0.74593
    Reported LPN Staffing Hours per Resident per Day
    1.12958
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    7
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    10
    Rating Cycle 1 Number of Standard Health Deficiencies
    7
    Rating Cycle 2 Number of Standard Health Deficiencies
    3
    Reported Licensed Staffing Hours per Resident per Day
    1.75745
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    3.49515
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.03160
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    3.04892
    Adjusted Total Nurse Staffing Hours per Resident per Day
    5.50982
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.37612
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    10
    Reported Total Nurse Staffing Hours per Resident per Day
    4.80638
    Registered Nurse hours per resident per day on the weekend
    0.61528
    Date First Approved to Provide Medicare and Medicaid Services
    2003-12-17
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.09760
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    5.05233
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    2.97123
    Total number of nurse staff hours per resident per day on the weekend
    4.40729

    COMMUNITY EXPERIENCE

    Reviews of CARILLON INC

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026