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    Nursing home · Bay City, MI

    Caretel Inns of Tri-Cities

    6700 Westside Saginaw Road, Bay City, MI 48706

    CMS certification number: 235635 · Updated October 1, 2026

    Request care assistance9896679800Directions

    At a glance

    Official CMS profile

    CMS overall rating

    2 / 5

    Certified beds

    60

    Residents / day

    54

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Bay
    Certified beds
    60
    Average residents per day
    54
    First certified
    October 25, 2007

    CMS quality ratings

    Overall
    2 / 5
    Health inspections
    1 / 5
    Staffing
    3 / 5
    Quality measures
    5 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Bay, Michigan. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    2.00
    County peers
    3.20
    n=5
    State peers
    3.17

    Nurse hours / resident / day

    This home
    3.50
    County peers
    4.37
    n=5
    State peers
    4.03
    n=417

    Weekend nurse hours / resident / day

    This home
    3.02
    County peers
    3.78
    n=5
    State peers
    3.51
    n=417

    Nursing staff turnover (%)

    This home
    56.40
    County peers
    45.44
    n=5
    State peers
    44.53
    n=394

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 13.6% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 56.4% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    15
    Health citations
    47
    Resident measures
    17
    Ownership records
    13
    Penalties
    5
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.50117
    Reported RN Staffing Hours per Resident per Day
    0.73790
    Reported LPN Staffing Hours per Resident per Day
    0.96262
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.80065
    Total number of nurse staff hours per resident per day on the weekend
    3.02466
    Registered Nurse hours per resident per day on the weekend
    0.29383
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.08269
    Total nursing staff turnover
    56.4
    Registered Nurse turnover
    50.0
    Number of administrators who have left the nursing home
    1
    Chain Name
    SYMPHONY CARE NETWORK
    Number of Facilities in Chain
    7
    Chain Average Overall 5-star Rating
    2.1
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MI
    Urban
    Y
    Chain ID
    501
    Latitude
    43.548
    Location
    6700 Westside Saginaw Road,Bay City,MI,48706
    ZIP Code
    48706
    City/Town
    Bay City
    Longitude
    -83.958
    QM Rating
    5
    Abuse Icon
    N
    Chain Name
    SYMPHONY CARE NETWORK
    County/Parish
    Bay
    Provider Name
    Caretel Inns of Tri-Cities
    Provider Type
    Medicare and Medicaid
    Overall Rating
    2
    Ownership Type
    For profit - Corporation
    Number of Fines
    4
    Processing Date
    2026-10-01
    Staffing Rating
    3
    Provider Address
    6700 Westside Saginaw Road
    Telephone Number
    9896679800
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    WOOD CARE VIII INC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.37006
    Chain Average QM Rating
    4.4
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    60
    Provider SSA County Code
    080
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    1
    Registered Nurse turnover
    50.0
    Total Number of Penalties
    5
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.97150
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    56.4
    Chain Average Staffing Rating
    2.4
    Number of Facilities in Chain
    7
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    235635
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    161469.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    164
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    180.750
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    54.0
    Chain Average Overall 5-star Rating
    2.1
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    231
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    1.7
    Rating Cycle 1 Health Deficiency Score
    164
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    231
    Rating Cycle 1 Standard Survey Health Date
    2025-08-07
    Rating Cycle 2 Standard Health Survey Date
    2024-07-17
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.75359
    Case-Mix RN Staffing Hours per Resident per Day
    0.67192
    Reported RN Staffing Hours per Resident per Day
    0.73790
    Adjusted LPN Staffing Hours per Resident per Day
    0.98309
    Case-Mix LPN Staffing Hours per Resident per Day
    0.83730
    Reported LPN Staffing Hours per Resident per Day
    0.96262
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    16
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    20
    Rating Cycle 1 Number of Standard Health Deficiencies
    9
    Rating Cycle 2 Number of Standard Health Deficiencies
    7
    Reported Licensed Staffing Hours per Resident per Day
    1.70052
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    7
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.83894
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.28045
    Number of administrators who have left the nursing home
    1
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.80065
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.57561
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.78967
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    15
    Reported Total Nurse Staffing Hours per Resident per Day
    3.50117
    Registered Nurse hours per resident per day on the weekend
    0.29383
    Date First Approved to Provide Medicare and Medicaid Services
    2007-10-25
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.08269
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.08897
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.33518
    Total number of nurse staff hours per resident per day on the weekend
    3.02466

    COMMUNITY EXPERIENCE

    Reviews of Caretel Inns of Tri-Cities

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026