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    Nursing home · WEST PLAINS, MO

    BROOKE HAVEN HEALTHCARE

    1410 NORTH KENTUCKY AVENUE, WEST PLAINS, MO 65775

    CMS certification number: 265400 · Updated October 1, 2026

    Request care assistance4172567975Directions

    At a glance

    Official CMS profile

    CMS overall rating

    4 / 5

    Certified beds

    120

    Residents / day

    63.5

    Ownership

    Non profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    Non profit - Corporation
    County
    Howell
    Certified beds
    120
    Average residents per day
    63.5
    First certified
    October 2, 1989

    CMS quality ratings

    Overall
    4 / 5
    Health inspections
    4 / 5
    Staffing
    2 / 5
    Quality measures
    3 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Howell, Missouri. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    4.00
    County peers
    3.50
    n=4
    State peers
    2.61

    Nurse hours / resident / day

    This home
    3.85
    County peers
    3.67
    n=3
    State peers
    3.40
    n=475

    Weekend nurse hours / resident / day

    This home
    3.52
    County peers
    3.16
    n=3
    State peers
    2.96
    n=475

    Nursing staff turnover (%)

    This home
    51.90
    County peers
    56.05
    n=4
    State peers
    56.96
    n=425

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 8.6% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 51.9% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    9
    Health citations
    28
    Resident measures
    17
    Ownership records
    10
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    3.85372
    Reported RN Staffing Hours per Resident per Day
    0.33502
    Reported LPN Staffing Hours per Resident per Day
    0.86589
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.65281
    Total number of nurse staff hours per resident per day on the weekend
    3.52314
    Registered Nurse hours per resident per day on the weekend
    0.38341
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.08001
    Total nursing staff turnover
    51.9
    Registered Nurse turnover
    71.4
    Number of administrators who have left the nursing home
    0
    Chain Name
    Not reported
    Number of Facilities in Chain
    Not reported
    Chain Average Overall 5-star Rating
    Not reported
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    MO
    Urban
    N
    Chain ID
    Not reported
    Latitude
    36.7409
    Location
    1410 NORTH KENTUCKY AVENUE,WEST PLAINS,MO,65775
    ZIP Code
    65775
    City/Town
    WEST PLAINS
    Longitude
    -91.876
    QM Rating
    3
    Abuse Icon
    N
    Chain Name
    Not reported
    County/Parish
    Howell
    Provider Name
    BROOKE HAVEN HEALTHCARE
    Provider Type
    Medicare and Medicaid
    Overall Rating
    4
    Ownership Type
    Non profit - Corporation
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    2
    Provider Address
    1410 NORTH KENTUCKY AVENUE
    Telephone Number
    4172567975
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    WILLOW HEALTH CARE INC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    2
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.32387
    Chain Average QM Rating
    Not reported
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    4
    Number of Certified Beds
    120
    Provider SSA County Code
    450
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    71.4
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.93874
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    51.9
    Chain Average Staffing Rating
    Not reported
    Number of Facilities in Chain
    Not reported
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    265400
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    10033.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    28
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    44.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    63.5
    Chain Average Overall 5-star Rating
    Not reported
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    92
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    Not reported
    Rating Cycle 1 Health Deficiency Score
    28
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    92
    Rating Cycle 1 Standard Survey Health Date
    2026-03-03
    Rating Cycle 2 Standard Health Survey Date
    2024-12-06
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.35408
    Case-Mix RN Staffing Hours per Resident per Day
    0.64927
    Reported RN Staffing Hours per Resident per Day
    0.33502
    Adjusted LPN Staffing Hours per Resident per Day
    0.91515
    Case-Mix LPN Staffing Hours per Resident per Day
    0.80907
    Reported LPN Staffing Hours per Resident per Day
    0.86589
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    7
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    16
    Rating Cycle 1 Number of Standard Health Deficiencies
    7
    Rating Cycle 2 Number of Standard Health Deficiencies
    15
    Reported Licensed Staffing Hours per Resident per Day
    1.20092
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    0
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.80373
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.20357
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    2.65281
    Adjusted Total Nurse Staffing Hours per Resident per Day
    4.07297
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.66191
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    1
    Reported Total Nurse Staffing Hours per Resident per Day
    3.85372
    Registered Nurse hours per resident per day on the weekend
    0.38341
    Date First Approved to Provide Medicare and Medicaid Services
    1989-10-02
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.08001
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.72358
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.22274
    Total number of nurse staff hours per resident per day on the weekend
    3.52314

    COMMUNITY EXPERIENCE

    Reviews of BROOKE HAVEN HEALTHCARE

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026