NursingHomes.io
    Back to listings
    Nursing home · Arden, NC

    Biltmore Haven Nursing and Rehabilitation

    3864 Sweeten Creek Road, Arden, NC 28704

    CMS certification number: 345477 · Updated October 1, 2026

    Request care assistance8286810904Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    100

    Residents / day

    80.9

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Buncombe
    Certified beds
    100
    Average residents per day
    80.9
    First certified
    July 2, 1996

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    1 / 5
    Staffing
    1 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Buncombe, North Carolina. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    3.22
    n=18
    State peers
    3.02

    Nurse hours / resident / day

    This home
    2.86
    County peers
    3.93
    n=17
    State peers
    3.87
    n=404

    Weekend nurse hours / resident / day

    This home
    2.47
    County peers
    3.40
    n=17
    State peers
    3.40
    n=404

    Nursing staff turnover (%)

    This home
    70.10
    County peers
    50.05
    n=16
    State peers
    48.63
    n=394

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 13.9% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 70.1% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    12
    Health citations
    48
    Resident measures
    17
    Ownership records
    24
    Penalties
    4
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    2.86469
    Reported RN Staffing Hours per Resident per Day
    0.64999
    Reported LPN Staffing Hours per Resident per Day
    0.34742
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.86727
    Total number of nurse staff hours per resident per day on the weekend
    2.46636
    Registered Nurse hours per resident per day on the weekend
    0.55900
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.03223
    Total nursing staff turnover
    70.1
    Registered Nurse turnover
    80.0
    Number of administrators who have left the nursing home
    2
    Chain Name
    AVARDIS HEALTH
    Number of Facilities in Chain
    38
    Chain Average Overall 5-star Rating
    2.1
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NC
    Urban
    Y
    Chain ID
    843
    Latitude
    35.4684
    Location
    3864 Sweeten Creek Road,Arden,NC,28704
    ZIP Code
    28704
    City/Town
    Arden
    Longitude
    -82.514
    QM Rating
    4
    Abuse Icon
    N
    Chain Name
    AVARDIS HEALTH
    County/Parish
    Buncombe
    Provider Name
    Biltmore Haven Nursing and Rehabilitation
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Corporation
    Number of Fines
    3
    Processing Date
    2026-10-01
    Staffing Rating
    1
    Provider Address
    3864 Sweeten Creek Road
    Telephone Number
    8286810904
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    3864 SWEETEN CREEK ROAD OPCO LLC
    Long-Stay QM Rating
    5
    High Performing Icon
    N
    Short-Stay QM Rating
    3
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.22353
    Chain Average QM Rating
    3.2
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    1
    Number of Certified Beds
    100
    Provider SSA County Code
    100
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    1
    Registered Nurse turnover
    80.0
    Total Number of Penalties
    4
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.86760
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    70.1
    Chain Average Staffing Rating
    2.6
    Number of Facilities in Chain
    38
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    345477
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    179790.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    76
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    193.500
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    80.9
    Chain Average Overall 5-star Rating
    2.1
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    546
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.0
    Rating Cycle 1 Health Deficiency Score
    76
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    0
    Rating Cycle 2/3 Health Deficiency Score
    546
    Rating Cycle 1 Standard Survey Health Date
    2026-07-31
    Rating Cycle 2 Standard Health Survey Date
    2025-05-01
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.74331
    Case-Mix RN Staffing Hours per Resident per Day
    0.60006
    Reported RN Staffing Hours per Resident per Day
    0.64999
    Adjusted LPN Staffing Hours per Resident per Day
    0.39730
    Case-Mix LPN Staffing Hours per Resident per Day
    0.74775
    Reported LPN Staffing Hours per Resident per Day
    0.34742
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    10
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    35
    Rating Cycle 1 Number of Standard Health Deficiencies
    8
    Rating Cycle 2 Number of Standard Health Deficiencies
    17
    Reported Licensed Staffing Hours per Resident per Day
    0.99742
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    4
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.13535
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.03655
    Number of administrators who have left the nursing home
    2
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.86727
    Adjusted Total Nurse Staffing Hours per Resident per Day
    3.27596
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.38436
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    23
    Reported Total Nurse Staffing Hours per Resident per Day
    2.86469
    Registered Nurse hours per resident per day on the weekend
    0.55900
    Date First Approved to Provide Medicare and Medicaid Services
    1996-07-02
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.03223
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.82045
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    2.97848
    Total number of nurse staff hours per resident per day on the weekend
    2.46636

    COMMUNITY EXPERIENCE

    Reviews of Biltmore Haven Nursing and Rehabilitation

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

    Community reviews & discussions

    Explore independent experiences alongside the official record. These links search the named source; a matching listing or discussion is not guaranteed. Confirm the address before relying on a review.

    Find Google reviewsFind Yelp reviewsFind Reddit discussions

    Third-party opinions are not verified CMS findings. Reviews have not been imported or combined into the CMS rating.

    Apply for work at this facility

    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026