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    Nursing home · NORMAL, IL

    ARC AT NORMAL

    509 NORTH ADELAIDE, NORMAL, IL 61761

    CMS certification number: 145732 · Updated October 1, 2026

    CMS abuse-related concern

    CMS has flagged this facility for abuse-related concerns. Review its official inspection information.

    Request care assistance3094527468Directions

    At a glance

    Official CMS profile

    CMS overall rating

    1 / 5

    Certified beds

    141

    Residents / day

    116.4

    Ownership

    For profit - Limited Liability company

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Limited Liability company
    County
    Mc Lean
    Certified beds
    141
    Average residents per day
    116.4
    First certified
    August 1, 1992

    CMS quality ratings

    Overall
    1 / 5
    Health inspections
    2 / 5
    Staffing
    1 / 5
    Quality measures
    2 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Mc Lean, Illinois. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    1.00
    County peers
    2.17
    n=6
    State peers
    2.58

    Nurse hours / resident / day

    This home
    2.76
    County peers
    3.64
    n=5
    State peers
    3.47
    n=646

    Weekend nurse hours / resident / day

    This home
    2.64
    County peers
    3.13
    n=5
    State peers
    3.08
    n=646

    Nursing staff turnover (%)

    This home
    45.50
    County peers
    46.28
    n=5
    State peers
    43.72
    n=627

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 4.2% below the all-days average. How is weekend coverage maintained?
    • What changes were made after the abuse-related CMS flag, and how are residents protected today?
    • CMS reports 45.5% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    11
    Health citations
    65
    Resident measures
    17
    Ownership records
    35
    Penalties
    5
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    2.75675
    Reported RN Staffing Hours per Resident per Day
    0.50991
    Reported LPN Staffing Hours per Resident per Day
    0.45550
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.79134
    Total number of nurse staff hours per resident per day on the weekend
    2.64109
    Registered Nurse hours per resident per day on the weekend
    0.46313
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05012
    Total nursing staff turnover
    45.5
    Registered Nurse turnover
    33.3
    Number of administrators who have left the nursing home
    Not reported
    Chain Name
    ARCADIA CARE
    Number of Facilities in Chain
    25
    Chain Average Overall 5-star Rating
    1.7
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    IL
    Urban
    Y
    Chain ID
    42
    Latitude
    40.5148
    Location
    509 NORTH ADELAIDE,NORMAL,IL,61761
    ZIP Code
    61761
    City/Town
    NORMAL
    Longitude
    -89.002
    QM Rating
    2
    Abuse Icon
    Y
    Chain Name
    ARCADIA CARE
    County/Parish
    Mc Lean
    Provider Name
    ARC AT NORMAL
    Provider Type
    Medicare and Medicaid
    Overall Rating
    1
    Ownership Type
    For profit - Limited Liability company
    Number of Fines
    3
    Processing Date
    2026-10-01
    Staffing Rating
    1
    Provider Address
    509 NORTH ADELAIDE
    Telephone Number
    3094527468
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    ARC AT NORMAL LLC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    1
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.80080
    Chain Average QM Rating
    3.4
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    2
    Number of Certified Beds
    141
    Provider SSA County Code
    650
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    2
    Registered Nurse turnover
    33.3
    Total Number of Penalties
    5
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    1.27694
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    45.5
    Chain Average Staffing Rating
    1.3
    Number of Facilities in Chain
    25
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    145732
    Administrator turnover footnote
    26
    Total Amount of Fines in Dollars
    116779.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    152
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    169.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    116.4
    Chain Average Overall 5-star Rating
    1.7
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    220
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    1.8
    Rating Cycle 1 Health Deficiency Score
    152
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    220
    Rating Cycle 1 Standard Survey Health Date
    2025-02-21
    Rating Cycle 2 Standard Health Survey Date
    2024-01-25
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    0.39619
    Case-Mix RN Staffing Hours per Resident per Day
    0.88318
    Reported RN Staffing Hours per Resident per Day
    0.50991
    Adjusted LPN Staffing Hours per Resident per Day
    0.35391
    Case-Mix LPN Staffing Hours per Resident per Day
    1.10054
    Reported LPN Staffing Hours per Resident per Day
    0.45550
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    19
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    29
    Rating Cycle 1 Number of Standard Health Deficiencies
    6
    Rating Cycle 2 Number of Standard Health Deficiencies
    7
    Reported Licensed Staffing Hours per Resident per Day
    0.96541
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    14
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    1.39183
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.99742
    Number of administrators who have left the nursing home
    Not reported
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.79134
    Adjusted Total Nurse Staffing Hours per Resident per Day
    2.14193
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    4.98114
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    22
    Reported Total Nurse Staffing Hours per Resident per Day
    2.75675
    Registered Nurse hours per resident per day on the weekend
    0.46313
    Date First Approved to Provide Medicare and Medicaid Services
    1992-08-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05012
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    2.05207
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    4.38376
    Total number of nurse staff hours per resident per day on the weekend
    2.64109

    COMMUNITY EXPERIENCE

    Reviews of ARC AT NORMAL

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026