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    Nursing home · Albuquerque, NM

    Albuquerque Heights Healthcare and Rehabilitation

    103 Hospital Loop NE, Albuquerque, NM 87109

    CMS certification number: 325069 · Updated October 1, 2026

    Request care assistance5053488300Directions

    At a glance

    Official CMS profile

    CMS overall rating

    3 / 5

    Certified beds

    134

    Residents / day

    122

    Ownership

    For profit - Corporation

    Facility information

    Certification
    Medicare and Medicaid
    Ownership
    For profit - Corporation
    County
    Bernalillo
    Certified beds
    134
    Average residents per day
    122
    First certified
    May 1, 1992

    CMS quality ratings

    Overall
    3 / 5
    Health inspections
    3 / 5
    Staffing
    4 / 5
    Quality measures
    4 / 5

    These are CMS quality ratings, not customer reviews.

    How this home compares locally

    Other homes in Bernalillo, New Mexico. Missing values are excluded; this home is excluded from peer averages.

    CMS overall rating / 5

    This home
    3.00
    County peers
    2.82
    n=17
    State peers
    2.94

    Nurse hours / resident / day

    This home
    4.01
    County peers
    3.64
    n=17
    State peers
    3.58
    n=67

    Weekend nurse hours / resident / day

    This home
    3.46
    County peers
    3.23
    n=17
    State peers
    3.14
    n=67

    Nursing staff turnover (%)

    This home
    62.50
    County peers
    53.71
    n=16
    State peers
    53.33
    n=64

    Reported staffing is not adjusted for resident needs. These are descriptive averages, not a quality ranking or prediction of care. Sources and methodology

    Questions for your visit

    • Reported weekend staffing is 13.6% below the all-days average. How is weekend coverage maintained?
    • What has changed since your latest health inspection?
    • CMS reports 62.5% total nursing staff turnover. How do you retain staff and maintain continuity of care?
    • Which services are included, what costs extra, and can you provide a written care and payment plan?

    Published record coverage

    Hospital measures
    4
    Fire safety citations
    9
    Health citations
    83
    Resident measures
    17
    Ownership records
    18
    Penalties
    1
    SNF rehabilitation measures
    57
    Inspection summaries
    3
    Medicare performance records
    1

    Counts reflect the imported CMS publication, not a complete lifetime history. Zero records does not establish zero historical events.

    Full CMS profile

    Staffing & operations

    1 source records · CMS source date 2026-10-01CMS source

    Staffing hours are per resident per day; turnover figures are percentages. Blank values are not zero.

    Reported Total Nurse Staffing Hours per Resident per Day
    4.00782
    Reported RN Staffing Hours per Resident per Day
    1.21461
    Reported LPN Staffing Hours per Resident per Day
    0.85313
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.94008
    Total number of nurse staff hours per resident per day on the weekend
    3.46210
    Registered Nurse hours per resident per day on the weekend
    0.90204
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05210
    Total nursing staff turnover
    62.5
    Registered Nurse turnover
    47.1
    Number of administrators who have left the nursing home
    0
    Chain Name
    GENESIS HEALTHCARE
    Number of Facilities in Chain
    183
    Chain Average Overall 5-star Rating
    2.4
    Special Focus Status
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    With a Resident and Family Council
    Resident
    Automatic Sprinkler Systems in All Required Areas
    Yes
    All provider source fields
    State
    NM
    Urban
    Y
    Chain ID
    237
    Latitude
    35.1328
    Location
    103 Hospital Loop NE,Albuquerque,NM,87109
    ZIP Code
    87109
    City/Town
    Albuquerque
    Longitude
    -106.59
    QM Rating
    4
    Abuse Icon
    N
    Chain Name
    GENESIS HEALTHCARE
    County/Parish
    Bernalillo
    Provider Name
    Albuquerque Heights Healthcare and Rehabilitation
    Provider Type
    Medicare and Medicaid
    Overall Rating
    3
    Ownership Type
    For profit - Corporation
    Number of Fines
    1
    Processing Date
    2026-10-01
    Staffing Rating
    4
    Provider Address
    103 Hospital Loop NE
    Telephone Number
    5053488300
    Geocoding Footnote
    Not reported
    QM Rating Footnote
    Not reported
    Legal Business Name
    ALBUQUERQUE HEIGHTS HEALTHCARE AND REHABILITATION CENTER, LLC
    Long-Stay QM Rating
    4
    High Performing Icon
    N
    Short-Stay QM Rating
    4
    Special Focus Status
    Not reported
    Nursing Case-Mix Index
    1.34005
    Chain Average QM Rating
    3.6
    Overall Rating Footnote
    Not reported
    Health Inspection Rating
    3
    Number of Certified Beds
    134
    Provider SSA County Code
    000
    Staffing Rating Footnote
    Not reported
    Number of Payment Denials
    0
    Registered Nurse turnover
    47.1
    Total Number of Penalties
    1
    Reported Staffing Footnote
    Not reported
    Long-Stay QM Rating Footnote
    Not reported
    Nursing Case-Mix Index Ratio
    0.95022
    Provider Resides in Hospital
    N
    Total nursing staff turnover
    62.5
    Chain Average Staffing Rating
    2.6
    Number of Facilities in Chain
    183
    Short-Stay QM Rating Footnote
    Not reported
    CMS Certification Number (CCN)
    325069
    Administrator turnover footnote
    Not reported
    Total Amount of Fines in Dollars
    8170.00
    Health Inspection Rating Footnote
    Not reported
    Rating Cycle 1 Total Health Score
    108
    Registered Nurse turnover footnote
    Not reported
    Total Weighted Health Survey Score
    154.000
    With a Resident and Family Council
    Resident
    Average Number of Residents per Day
    122.0
    Chain Average Overall 5-star Rating
    2.4
    Rating Cycle 1 Health Revisit Score
    0
    Rating Cycle 2/3 Total Health Score
    292
    Continuing Care Retirement Community
    N
    Physical Therapist Staffing Footnote
    Not reported
    Rating Cycle 2/3 Health Revisit Score
    0
    Total nursing staff turnover footnote
    Not reported
    Chain Average Health Inspection Rating
    2.3
    Rating Cycle 1 Health Deficiency Score
    108
    Rating Cycle 1 Standard Survey Footnote
    Not reported
    Rating Cycle 2 Standard Survey Footnote
    Not reported
    Rating Cycle 1 Number of Health Revisits
    1
    Rating Cycle 2/3 Health Deficiency Score
    292
    Rating Cycle 1 Standard Survey Health Date
    2025-04-15
    Rating Cycle 2 Standard Health Survey Date
    2024-01-31
    Rating Cycle 2/3 Number of Health Revisits
    1
    Average Number of Residents per Day Footnote
    Not reported
    Provider Changed Ownership in Last 12 Months
    N
    Adjusted RN Staffing Hours per Resident per Day
    1.26821
    Case-Mix RN Staffing Hours per Resident per Day
    0.65721
    Reported RN Staffing Hours per Resident per Day
    1.21461
    Adjusted LPN Staffing Hours per Resident per Day
    0.89078
    Case-Mix LPN Staffing Hours per Resident per Day
    0.81896
    Reported LPN Staffing Hours per Resident per Day
    0.85313
    Automatic Sprinkler Systems in All Required Areas
    Yes
    Rating Cycle 1 Total Number of Health Deficiencies
    20
    Most Recent Health Inspection More Than 2 Years Ago
    N
    Rating Cycle 2/3 Total Number of Health Deficiencies
    40
    Rating Cycle 1 Number of Standard Health Deficiencies
    8
    Rating Cycle 2 Number of Standard Health Deficiencies
    18
    Reported Licensed Staffing Hours per Resident per Day
    2.06774
    Number of Citations from Infection Control Inspections
    Not reported
    Rating Cycle 1 Number of Complaint Health Deficiencies
    13
    Adjusted Nurse Aide Staffing Hours per Resident per Day
    2.02569
    Case-Mix Nurse Aide Staffing Hours per Resident per Day
    2.23050
    Number of administrators who have left the nursing home
    0
    Reported Nurse Aide Staffing Hours per Resident per Day
    1.94008
    Adjusted Total Nurse Staffing Hours per Resident per Day
    4.18468
    Case-Mix Total Nurse Staffing Hours per Resident per Day
    3.70667
    Rating Cycle 2/3 Number of Complaint Health Deficiencies
    24
    Reported Total Nurse Staffing Hours per Resident per Day
    4.00782
    Registered Nurse hours per resident per day on the weekend
    0.90204
    Date First Approved to Provide Medicare and Medicaid Services
    1992-05-01
    Reported Physical Therapist Staffing Hours per Resident Per Day
    0.05210
    Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
    3.61488
    Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
    3.26214
    Total number of nurse staff hours per resident per day on the weekend
    3.46210

    COMMUNITY EXPERIENCE

    Reviews of Albuquerque Heights Healthcare and Rehabilitation

    Consumer experiences, separate from CMS ratings. Accounts are verified; care experiences are not independently verified.

    No published community reviews yet.

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    Source: Centers for Medicare & Medicaid Services · Data processed October 1, 2026